We are a global lifestyle brand built on transforming the travel experience. In support of our mission, we are seeking a Sr. Analyst to join our Customer Insights team. 

Want to help us transform the travel industry? The ideal candidate will have had experience in a customer-centric environment and is able to identify meaningful insights from customer feedback that helps to drive teams into action. You will report to the Customer Insights Manager based in our New York City office.

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our employee resource groups, Anti-racism training and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

What you’ll do:

• Support the execution of quantitative and qualitative research studies among both Away customers and prospective customers (e.g., surveys, interviews, etc.).

• Assist with management of research programs among Away’s online customer community, as well as developing communication to keep us in touch with this group of loyal customers.

• Partner with cross-functional teams in determining research plans that can best answer business questions related to our current customers

• Guide the end-to-end research processes, from online survey programming and survey email deployment logistics to response analysis and results reporting.

• Aid strategic research projects, such as customer segmentation and brand awareness tracking, as well as mining insights from existing research and data.

• Proactively share insights that can guide decision making and serve as a customer advocate and champion.

Who you are:

• Minimum 2+ years relevant work experience; can be combination of supplier and client experience with consumer research

• Have experience with methodologies and tools in both qualitative and quantitative research, such as focus groups and in-person interviews, product concept testing, customer satisfaction / NPS research, etc.

• Are comfortable with writing and reviewing quantitative surveys; experience with survey programming and qualitative in-person interview moderation is a plus

• Have strong analytical skills, with ability to develop and deliver actionable insights through written and verbal communication

• Are detail-oriented with strong project management and organizational skills; can manage multiple projects and prioritize effectively

• Prefer collaborative working environments and are eager to learn, taking on new and different projects

• Team player with a "no task is too small" attitude

• Enjoys working in a fast-paced and ever-changing environment

• Passionate about transforming travel (but that’s a given!)

• You can show proof of COVID-19 vaccination & adherence to HQ COVID office policies using Bindle, a secure platform that verifies vaccination status without sharing private health information, within 30 days of hire

You’ll love working at Away because:

• We travel. We encourage you to take the time to recharge outside of the office. You’ll have five weeks of PTO to explore new places and access to Away products to ensure your travels are seamless. And once you’re here for three years, you’ll earn a sabbatical and a bonus to take a well-deserved trip.

• We’re not just employees. We’re people. We offer 401(k) match, health care coverage (medical, vision, and dental), tax savings plans for retirement, generous and inclusive parental leave, dependent care, commuter benefits, and reimbursements to incentivize you to work out.

• We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.

• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.

• And so much more…! You can bring your dog to work (when we’re in office) and we also organize ways to give back to our local communities. 

About Away:

Launched in 2016 by co-founders Steph Korey and Jen Rubio, Away is a global lifestyle brand with a mission to transform travel. By selling directly to customers both online and through retail stores, Away is able to eliminate retailer mark up and offer high quality, thoughtfully designed luggage and travel essentials without driving up the price. In just under four years, Away has already been twice named one of Fast Company’s “World’s Most Innovative Companies,” and one of TIME’s “50 Most Genius Companies”. To learn more, visit awaytravel.com.

EEO Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].