Senior Business Analyst, Customer Operations

WHAT YOU'LL DO

• Partner with other stakeholder teams across business units (i.e., Customer Success, Global Support and Services, Global SMB, Product, Sales, Finance, Security, Compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Key Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and technology advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Streamlining and improving internal and external reporting.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between Revenue Operations teams and key stakeholders throughout the business. 
• Managing competing resources and priorities.

WHAT YOU HAVE

• A minimum of 2 years of experience in business analysis or a related field.
• Proven and exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• 2 Years Salesforce Administration Experience
• Advanced technical skills. Proficiency with SQL language and database management is a plus. 
• Experience with BI tools, e.g. Looker, Tableau a plus
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Practical experience generating process documentation, detailed reports, and giving presentations.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.