Senior Data Analyst at Pager

| Greater NYC Area
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Senior Data Analyst

Pager’s virtual care companion experience delivers a personalized, connected care experience throughout a patient’s healthcare journey, like having a “doctor in the family.” Patients are connected with the trusted experts they need to make the right healthcare decisions. Through its technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, today Pager powers how 10 million people across the United States and Latin American access care. We are led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

If hired, you will support the objectives of the Operations Team and its leadership to better understand success drivers, operational efficiencies and help them make smarter decisions by leveraging data. Your role will also provide an opportunity to interface closely with Pager’s data engineers as the company accelerates its investment in a world-class data infrastructure. This cross-departmental collaboration will build your skill-set and challenge you to meet the needs of a rapidly expanding operations team and company. Pager is committed to offering a challenging yet supportive environment that accelerates your career via meaningful projects, exposure to senior leaders and continuing education opportunities to build on your core competencies.

A Senior Data Analyst must first and foremost separate the signal from the noise. A successful candidate will deliver actionable insights to senior leaders and impact the direction of the business. As part of the role, the Senior Data Analyst will advise on Pager’s data infrastructure needs, deploy complex database queries, shape underlying data and build analyses that advance Pager’s operational and business objectives. 

The Senior Data Analyst must be able to critically evaluate information gathered from multiple sources, reconcile conflicting data sets, abstract from detailed information to a general understanding and help stakeholders shape data requests to support true underlying needs. A candidate that understands the operational and business implication of their findings, identifies root causes of trends and patterns and clearly articulates to stakeholders potential next steps will quickly take on an expanded role and be challenged with a broad mandate.

Responsibilities:  

  • Expand reporting capabilities by collaborating with Operations, Product, Engineering, and other key departments
  • Identify, investigate, and document possible root causes of data trends, issues, and performance gaps based on analyses to determine recommendations
  • Move and lead projects with stakeholders across multiple departments
  • Provide historical, current, and predictive views of business operations 
  • Develop new methods of showcasing our team value and ROI 
  • Deliver and drive the analytics supporting our client-facing initiatives
  • Identify areas of improvement in our data reporting methods by ensuring accuracy and integrity
  • Lead the development of scalable, efficient, and automated processes for large scale data analyses and model development, validation, and implementation

 Qualifications:

  • Bachelor’s degree or equivalent experience, with 3-5 years of related experience.
  • Extensive experience in SQL and MS Access
  • Strong proficiency in Excel & VBA, shaping data to create compelling visuals
  • Experience with BI tools such as Metabase, Tableau, PowerBI, Looker, or Snowflake
  • Strong quantitative analysis, problem-solving, and project management skills.
  • Related Healthcare experience is a big plus
  • Ability to work independently and work as part of a team

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • objective-cLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Campaign MonitorEmail
    • CheetahMailEmail
    • Campaign Monitor Email

Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!

Frances

Nurse Navigator

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.

Stefanie

Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.

Emiliano

Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-Healthkick
-Free access to the Pager app inc. family
-A variety of fun events for all, some examples include happy hours, yoga, potluck lunches & book club

Culture
Volunteer in Local Community
Eat Lunch Together
Open Door Policy
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes in studios all over the city. We also provide annual memberships to CitiBike.
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