Bluecore

Retail MarTech company that empowers marketers to launch personalized campaigns in 60 seconds

New York , NY

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Data + Analytics//Analytics//Analysis & Reporting//

Senior Data Insights Analyst

Bluecore

| Greater NYC Area

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At the core of Bluecore’s product sits hundreds of billions of events collected on behalf of our 400+ clients spanning many retail verticals. This dataset drives Bluecore’s AI-powered marketing technology that provides provable value to our clients. The Data Insights team is an extension of the Data Science team and is the steward of this dataset, curating, packaging, and analyzing it in support of internal teams as well as our clients.

Internally we support our Marketing and Sales teams with data journalism that uncovers compelling stories that cement Bluecore’s position as the experts in retail marketing. We support our Product Marketing and Finance teams with the analyses that provide an understanding of our business and how we should price and package our products. And our Customer Success teams with dashboards and analyses that allow them to understand the health of their clients and set a strategy to drive the best outcomes for them. Externally, we act as the client-facing arm of the Data Science team and have two key focuses: First, to deliver custom deep dive analyses and models to our largest enterprise clients; and, second, to productize and scale the most relevant insights/models so that they can be delivered to hundreds of clients.

The Data Insights team is therefore an extremely valuable and visible team, plugged into all aspects of our, and our clients’, businesses, and an integral part of ensuring our and their success. As a Senior Data Insights Analyst on the team, your job will be to mine, explore, and analyze terabytes of behavioral data and digital marketing engagement data from across 400+ retail brands in order to discover and deliver actionable insights and models for our internal teams and clients.

We’re looking for a highly motivated Senior Data Insights Analyst with a strong technical background, and a knack for interpreting and communicating the “why” behind data and its application to the business. We are looking for candidates with fluency in SQL and Python or R, and who enjoy and appreciate creative thinking, relentlessly digging into data, and turning the results into clearly communicated and compelling actionable insights or models. You’ll be working closely with the other Analysts on the Data Insights team, Engineers on the Data Infrastructure team and Data Scientists on the Data Science team, as well as collaborating with Bluecore’s Customer Success and Strategy teams to deliver these insights and models internally and externally. You will be responsible for discovering, understanding, solving, and communicating the business problems that our brands face, and working with our Engineering teams to create automated solutions.

Responsibilities

Build, maintain, and improve custom dashboards and models that help our clients solve specific retail marketing goals, such as getting buyers to buy in a new category.
Design and build KPI reports and visualizations in Jupyter Notebooks, Data Studio, and Looker to help make our teams and clients successful.
Work with our Customer Success Strategists to help form strategies based on our insights in order to help our clients reach their business goals.
Track and monitor the performance of our strategy recommendations. Provide recommendations for optimizations.
Work with customers and internal Customer Success and Sales teams to discover the challenges faced by our clients.
Work with our Marketing teams to surface interesting trends in our massive retail dataset in order to drive marketing collateral and blog posts.
Work with Engineers to generalize and automate analysis developed on Jupyter Notebooks and Looker using tools such as Pandas, Airflow, Google BigQuery, and CloudSQL.

Qualifications

BS in an analytical field such as Statistics, Mathematics, Engineering, Computer Science, Physics, or Business Intelligence.
4+ years of experience in business analysis, consulting, data analysis, or other similarly analytical roles, preferably dealing with large datasets.
Experience collaborating with non-technical stakeholders to iterate on an analysis with the end goal of ensuring the right questions are being answered.
Experience structuring, curating, and packaging data to enable story-telling and build dashboards.
Experience creating dashboards with Looker, Periscope, and other similar data visualization tools.
Experience automating recurring analyses.
Ability to operate comfortably and effectively in a fast-paced, highly cross-functional, rapidly changing environment.
Experience with R, Python, or other languages for data analysis a must.
Fluency in SQL and Python or R a must.
Excellent problem solving and analytical skills.
Excellent communication skills for cross-team collaboration.
Retail eCommerce analytics experience a plus.
Statistics knowledge a plus.

About Us:

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!

Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through its patented shopper and product matching and the release of Bluecore Communicate™, Bluecore Site™, and Bluecore Advertise™ brands are now able to personalize 100% of communications delivered to consumers through their email, ecommerce and paid media shopping experiences. Bluecore replaces manual processes with an intelligent, AI-driven workflow, allowing brands to manage these communications through a single interface. It’s now credited with doubling email revenue, and increasing customer retention, lifetime value and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as listed on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Where we are

While we have currently transitioned to remote work, we continue to keep our vibrant culture alive and our customer focus stronger than ever!

Technology we use

Engineering
Product
Sales & Marketing

- JavascriptLanguages
- PythonLanguages
- ReactLibraries
- ReduxLibraries
- MemcachedDatabases
- RedisDatabases
- SQLiteDatabases
- Google DatastoreDatabases
- Google BigQueryDatabases
- Google Cloud SQLDatabases
- MixpanelAnalytics
- InVisionDesign
- SketchDesign
- ConfluenceManagement
- JIRAManagement
- WrikeManagement
- WordpressCMS
- SalesforceCRM
- MarketoEmail
- MarketoLead Gen

Dottie Duncan

Manager, Customer Onboarding

A people-first culture

Bluecore's ego-less culture empowered Duncan to transition from customer success to the customer onboarding team. After realizing her passions aligned more with onboarding, Duncan's customer success lead was her main advocate in her desire to switch teams. Leaders offered their expertise and helped provide Duncan with the opportunities she needed to grow and succeed. From there, Duncan moved up to manager, customer onboarding.

There’s a commitment to people at Bluecore that I haven’t experienced at other companies.

Indu Subbaraj

Senior Software Engineer

The freedom to try

Technical growth: achieved

Subbaraj said she's empowered to share her technical ideas and lead projects, even when more seasoned team members are available. This freedom has given her the technical breadth to evolve her skills and help build a stable ecosystem for engineers to develop services on Google Kubernetes Engine. The project, which requires tools like Argo Rollouts and Istio, lets devs repeatedly deploy their apps without manual oversight.

One of Bluecore engineering’s greatest strengths is its commitment to 'ideas over titles.’

Kim Surko

Senior Vice President of Customer Success and Services

Fostering Inclusivity

Be yourself without fear of prejudice and judgment

Diversity and inclusion aren't just important for innovation at Bluecore, Surko said — they ensure everyone feels empowered to be their authentic selves. Through its D&I committee, Surko and nearly two dozen others lead events observing Black History Month, Lunar and Chinese New Year, and international potlucks that celebrate diversity. The committee also introduced #BiasCorrect, a Slack plugin that calls out unconscious bias.

Bringing individuals together from different genders, cultures, backgrounds and sexual orientations leads to different perspectives and the ability to think beyond the immediate and execute the impossible.

What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture. We value our people and believe that a companies culture and environment are paramount to its success.

Culture

Volunteer in local community

Bluecore hosts a volunteer month as well as volunteer efforts throughout the year that are open to the entire organization, including food drives, events and fundraisers.

Friends outside of work

Eat lunch together

Intracompany committees

Bluecore is big on collaboration, which extends beyond the day to day through internally run groups like our Ladies of Bluecore and D&[email protected] committees

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

We pride ourselves on the diversity of our executive leadership team, 40 percent of whom are female and are continually focused on expanding the diversity of our entire organization.

Unconscious bias training

We partner with Life Labs for their Behaviors of Inclusion Training, which is required for all to learn the science and best practices for an inclusive work environment.

Diversity manifesto

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.

Disability Insurance

Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.

Dental Benefits

We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.

Vision Benefits

We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.

Health Insurance Benefits

We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.

Life Insurance

Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.

Wellness Programs

We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.

Team workouts

Retirement & Stock Options Benefits

401(K)

Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.

Company Equity

Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.

Performance Bonus

Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.

Child Care & Parental Leave Benefits

Generous Parental Leave

We offer a generous 12 week parental leave policy for either new parent to spend time with their child.

Flexible Work Schedule

We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.

Remote Work Program

Our remote work program includes working remotely on occasion as needed.

Family Medical Leave

We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Whether taking a break to tend to personal matters or time away to rest, our PTO vacation time is uncapped.

Generous PTO

Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.

Paid Volunteer Time

As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.

Paid Holidays

In addition to our generous PTO policy we also provide paid time off for all major holidays.

Paid Sick Days

In line with the PTO philosophy paid sick time is granted as needed, un capped and no annual balances.

Perks & Discounts

Casual Dress

Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.

Company Outings

We offer multiple virtual events from holiday parties, trivia nights, team outings and other social events on a regular basis.

Recreational Clubs

As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, trivia, karaoke, soccer club, and tennis outings to name a few.

Fitness Subsidies

We offer programs to expense back the cost of gym and fitness memberships.

Home Office Stipend for Remote Employees

Bluecore offers a 200 dollar monthly reimbursement that can be applied to home office setup, exercise, and/or learning and development.

Professional Development Benefits

Job Training & Conferences

Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.

Diversity Program

Lunch and learns

Bluecorian run learning sessions that can vary from, learning how to juggle, speak french or analyze ones handwritings.

Cross functional training encouraged

Promote from within

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

View full list of perks + benefits

An Insider's view of Bluecore

What's something quirky about your company?

We are a close-knit team, but as Bluecore grows it can be difficult to get to know peers that we don't work with directly. To make sure we get to know people we participate in #donutcore via slack. It pairs people together to meet for coffee, exploring the neighborhood, or yes even getting a donut!

Tara

HR Business Partner

How do you collaborate with other teams in the company?

As the main conduit of technical information throughout Bluecore, Forward Deployed Engineers collaborate extensively with different teams. Whether with Customer Success, Product, Engineering, or Sales we use our technical mastery of the Bluecore product to help our teams establish long-lasting partnerships built on honesty and quality.

Andrew

Manager, Forward Deployed Engineers

How has your career grown since starting at the company?

I started as an independent contributor in Sales, was given the opportunity to become a Director of Customer Success and have since been promoted to VP! I couldn't miss the opportunity to extend my reach and get back to the foundation I had built my career on: customer care. Not many companies foster this type of growth so quickly!