Senior Experience Strategist

| Greater NYC Area

Summary

Our mission is to be the all-in-one platform for anyone who wants to stand out. We are looking for experienced design strategists to help guide the direction of future releases.

Experience Strategy is a new team at Squarespace. Equal parts strategy, research and design, the impact is focused on all Squarespace audiences. The output of this team will include service blueprints, ecosystem maps, user journey maps, user models, conceptual designs, research stimuli and experience principles for evolving products, processes and content, as well as the labor of focusing conversations around this work through socialization (workshop development; creation of promotional tools, presentations, research readouts; evangelization and education.)

You will sit within the Product Design organization, reporting to the Sr. Design Manager, Marketing Tools.

Responsibilities

  • Research team input, requirements, customer research and competitor data to guide experience strategy, identify new insights and opportunities, understand our customers, and test potential design solutions
  • Partner closely with UX Research to conduct qualitative and quantitative research, from insights to implications, validated concepts and recommendations
  • Document processes, workflows, current state audits/analysis, and requirements
  • Translate experience objectives into tangible, meaningful and useful solutions or recommendations across products and services with consideration of the full end-to-end customer experience and integration points with other teams
  • Prototype and test ideas collaboratively with other partners, allowing customers and employees to achieve their goals in new ways; Bring concepts to life using frameworks, sketches, prototypes across mediums
  • Develop strategy and design of the end to end experience and the interactions that make up the service; Consult on design of touch points or operational elements of our products and service
  • Create resources which the larger organization can use to assess their work against, see where there might be larger experience gaps
  • Understand the stages and steps involved in usage and delivery; Translate propositions into an actual service customers can use
  • Explore service metrics and partner across the business on feasibility and implementation, to observe and evaluate outcomes with senior business leaders

Qualifications

  • 7+ years of experience in strategy, research & design with solid understanding of information architecture, systems thinking, experience design and service design principles
  • Ability to understand the business impact of design decisions and create meaningful product value
  • Demonstrated stakeholder management skills in a cross-functional environment and build collaborative relationships to ensure alignment and adoption of your work
  • Ability to communicate across all levels and ensure comprehension by all relevant partners 
  • You are unafraid to (respectfully) articulate a bold point of view with your work while remaining supported by data and research
  • Deep passion for our product and the impact that it has in the world

A portfolio of relevant design work is required for consideration. It should illustrate your involvement and how you contributed to solving specific problems.

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,000 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free lunch and snacks at all offices
  • Education reimbursement
  • Dog-friendly workplace in New York office
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases

Location

Squarespace is headquartered in the West Village of Manhattan, within walking distance from the 1, A, C, E, B, D, F, and M trains.

An Insider's view of Squarespace

What are some social events your company does?

In the past we've had trivia nights, talent shows, and video game tournaments. My background is actually in theatre, so amazingly had the opportunity of taking to the microphone and hosting some of the events here.

Jose Paz

Community Manager

What kinds of technical challenges do you and your team face?

Our team’s mission is to configure, integrate, automate, and report on all HR systems. This means we are constantly trying to do things no one has ever done before. Some of the challenges we regularly encounter are hacking together system integrations, implementing controls to ensure data integrity, and manual task automation for our users.

Paul

People Tech Manager

How has your career grown since starting at the company?

As the Data Engineering team has grown, I've become a team lead and learning lots of new technologies, such as Postgres and Airflow.

Polina

Senior Software Engineer

What are some social events your company does?

The company holiday party is a pretty big social event. Each location has one and I’ve crashed three of the four parties in Ireland as well. At this point, if I don’t go to the Dublin holiday party, I might get messages asking if I’m okay.

Vishal

Team Lead, Product Support

What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Time allotted for learning
All employees have full access to LinkedIn Learning.
Online course subscriptions available
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