Senior Manager, Business Insights

| Greater NYC Area
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About the Team

The Analytics team is a critical function that supports data-driven decision-making throughout Harry's. In partnership with our Data Engineering team, we make sure that data flows throughout the company, and everyone has the information they need to make better decisions faster. The analytics team thinks about data and insights across our global supply chain, through the marketing we show our customers, to when the customer gets a package at their door or at their nearest retailer.

As Harry’s, Inc diversifies across more channels, geographies, and brands, it is becoming increasingly more important that our data tells the story of the entire portfolio in a way that clarifies ROI and tradeoffs for our leaders.  To support this need, we are focused on building out a new Business Insights function within Analytics.  This team’s responsibilities will span:

  • Maintaining the analytics layer of our data model in the data warehouse and in our BI tools (i.e., Looker)
  • Maintaining our metrics and data definitions in a nuanced yet consistent manner across brands
  • Synthesizing data on a regular basis to provide leadership with portfolio-level insights on business health, breaking down the silos that exist today within business units
  • Driving deep analysis of the whats and whys of key drivers to surface hypotheses for action

About the Role

Harry’s is seeking an Analytics leader who can build out and manage the Business Insights function.  In this role specifically, you will be responsible for diving deep into our omni-channel performance and owning the data and narrative on our business health to share with leaders across the company.  You will manage a team of high performing BI analysts and analytics engineers to get the job done.

Because our business is complex, we need someone with both a strong business acumen, excellent storytelling skills, and a robust technical toolkit.  You’ll work with key decision-makers throughout the company, and also share your insights and recommendations with all levels of the business, including our CEO.  You will also partner closely with our software and data engineers to define the data elements that matter.  

Most importantly, we are looking for someone who is a builder and entrepreneur -- someone who is excited about using data and analytics to push the whole company forward.

Here's what you'll accomplish:

  • Own the metrics and narrative that drive monthly performance reviews with our full leadership team
    • Define and code the nuances of how we measure metrics over the course of a customer’s life cycle (e.g., LTV, churn)
    • Automate and own the KPI dashboards that regularly report out on business health
    • Consolidate data points from across business units to synthesize the overall story
  • Own deep analyses of our drivers that surface insights that lead to actions.  For example, you might:
    • Investigate the underlying drivers of churns and cancellations
    • Deep dive on what’s impacting our On-Time In-Full metric and how that’s affecting LTVs
    • Track the customer journey across our eCommerce platforms and brick & mortar
    • Understand what our segment of top customers looks like and diagnose why Harry’s products work for them
  • Maintain the analytics layer of our data model to drive insights across our many brands
    • Work rapidly with data engineering to manage the transition of consolidating data across business units into a single data warehouse and data model for ease of consumption by other analysts and cross-functional partners
  • Run a highly engaged and high performing team of BI analysts and analytics engineers
Background and Experience:
  • 2+ years of experience managing teams of high performing analysts
  • 8+ years of overall experience in the Data Analytics or Data Science field
  • Proficient Technical Skill - You are fluent in writing SQL (Python or R are a bonus) to query and manipulate datasets, answer questions, and drive end-to-end complete analysis that help accelerate the business. You have a history of creating effective visualizations to clearly drive your point across to various stakeholders using visualization software, like Looker or Tableau
  • Strong Business Acumen – You think deeply about business strategy and profitability, and have experience translating the business ins and outs into data driven problems. You can proactively identify and investigate potential areas of opportunity with independence
  • Engaged Analytical Thought Partner – You are excited about partnering with coworkers to figure out how analytics can solve problems. You are skilled in translating business questions into data analysis visions to execute. You are great at communicating in order to both fully understand someone’s business needs and to communicate potential limitations of your approach
  • Tactical Problem Solver – You have experience boiling down medium and large scope data problems into measurable and achievable blocks of work. You have the foresight to identify and dismantle potential roadblocks ahead of time. Furthermore, you’re pragmatic: you can identify and work on the most important problems first and you want to find the highest-impact lowest cost solution
  • Clear and concise communicator  –  You know how to communicate complex concepts effectively and concisely and are comfortable presenting and debating in large groups.  We’re looking for strong data advocates who can plug into cross-functional working teams seamlessly and drive cultural pushes for the organization to become more data driven

Values that might describe you:

  • You like to solve problems - You push yourself to solve problems in novel, scalable ways so that you are never solving the same problem twice
  • You are curious and a learner - You are always seeking to improve yourself and your team, and you love to learn new things while going deeper in the areas you know
  • You thrive on direct, honest, and supportive communication and feedback
  • You are infectiously optimistic - To you, there’s nothing more exciting than a new challenge.  Hard things are hard, but you don’t let that get in the way

Who you will work with:

  • You will report directly to the Head of Analytics
  • Within the broader Data org, you'll work closely with the other data analysts and our data engineering team
  • Within the larger H’ org, you’ll work closely with our Inc leadership team, Retail team, Growth marketing leads,  Brand leadership teams, and Finance / Operational Planning teams

Harry’s Inc. started in 2013 with simple, fairly priced products that delivered an amazing experience to guys every day. Since then, Harry’s expanded to the UK, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, and launched a women’s brand called Flamingo.

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, Harry’s team is comprised of some of the most brilliant, diverse, and humble people you’ll ever meet.

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 3 or 300, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback. Come for the coffee and free products, stay for the amazing, passionate culture.


Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • BrazeEmail

Location

West SoHo is cool without being pretentious, convenient and accessible, and nowhere near Times Square!

An Insider's view of Harry's

What are some social events your company does?

Inspired by the Winter Olympics, we're currently holding our own Harry's Olympics. It's completely ridiculous and incredibly fun! We also have happy hours, breakfasts, lunch and learns, and team offsites. I love joining smaller groups that connect me with people I don't work with everyday.

Maia

Senior Associate, Creative Projects

What kinds of technical challenges do you and your team face?

As Harry's expands beyond razors, we are focused on building a platform that can support multiple brands, which is transforming our technical infrastructure. We're also collaborating with our data analytics team to better understand our customers, both present and future, and serve personalized and curated experiences to them.

Natalie

Software Engineer

How do you make yourself accessible to the rest of the team?

Besides working in an open office (where I’m quite literally always accessible), each week my co-founder & I speak at our all-hands meeting, allowing us to openly share what’s on our minds. We host Q&As, Fireside Chats, Lunch N’ Learns, & I co-sponsor our Women’s Employee Resource Group, where I work with folks at all levels within the company.

Andy

CEO

What are Harry's Perks + Benefits

Harry's Benefits Overview

At Harry's we're committed to providing our team with a benefits package that enhances the well-being of our employees and their family, both now and in the future. Everyone has different needs, but we are happy to have benefits such as medical, dental, vision, FSA, as well as a 401K, access to Eden Health, and a quarterly wellness reimbursement. That's not to mention our bountiful snacks and catered lunch and breakfast once a week.

Culture
Volunteer in local community
We participate in local events such as charitable races and local school events!
Partners with Nonprofits
Some of our partners include: Headstrong, which provides mental health care for military veterans and their families; Stop Soldier Suicide; CALM, and City Year.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our management team is a representation of our staff! We have a VP and C-Suite that is comprised of 50% women, and have hired from underrepresented communities throughout the leadership group.
Unconscious bias training
We partner with Paradigm to deliver yearly unconscious bias training, and supplement with the People team's own efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSAs are designed to stretch your dollars farther. These accounts trim off as much as 30% from your health care or dependent care costs because the money you put into an FSA comes out pre-tax.
Disability Insurance
Harry's automatically provides a certain level of coverage for you, plus you have the option to purchase additional insurance for yourself and your dependents.
Dental Benefits
We have two plans, one Standard and one Enhanced, with both plans covering preventative care at no cost.
Vision Benefits
Our vision plan has Warby Parker as an in network provider!
Health Insurance Benefits
We have three health plans based on your needs with varying deductibles, and no-to-moderate premium costs.
Life Insurance
Wellness Programs
We offer a variety of benefits - access to Eden Health, a Wellness Reimbursement Program, and a new fitness reimbursement program through our new medical provider.
Retirement & Stock Options Benefits
401(K) Matching
Harry's provides our 401K through Betterment. We match 2% of contributions up to 4% of an employee's annual salary.
Company Equity
Every employee is offered a standard welcome grant of equity based on their level, with vesting over a 4 year period. Additionally, we have annual continuation grant bonus programs!
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid leave for all new parents, which applies to birth, adoption, and all paths to parenthood.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
"My Time" - a flexible time-off policy that includes vacation, sick, and personal time.
Paid Volunteer Time
You have the opportunity to volunteer up to five full days per year. We also set aside 1% of sales to go back to charitable organizations and causes.
Sabbatical
A four-week, fully paid sabbatical after five years at Harry's. Unplug, unwind, and come back refreshed and ready to tackle the next big challenge.
Paid Holidays
10 company-paid holidays per year.
Perks & Discounts
Casual Dress
Our casual dress code includes jeans, our comfy Harry's hoodies, and no judgement every day of the week. Dress up, dress down, feel comfortable.
Commuter Benefits
We offer pre-tax commuter benefits through WageWorks.
Company Outings
Harry's has an annual company-wide offsite, holiday party, and other celebrations based on our big milestones!
Stocked Kitchen
Other snacks and drinks are provided, not to mention cold brew on tap.
Some Meals Provided
We provide catered breakfast every Wednesday before our company-wide Team Meeting, and catered lunch every Thursday.
Happy Hours
Join the #happyhours slack channel to plan the next casual outing!
Pet Friendly
Harry's pet policy is dog-friendly daily.
Fitness Subsidies
We give $150 a quarter towards health and wellness.
Professional Development Benefits
Lunch and learns
Our CEO's Jeff and Andy host quarterly AMAs during lunch! In addition, other teams will share out what they're working on as various share-outs, beer & learns, and lunch & learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have an incredible L&D program that allows you to use a yearly stipend for continuing education or other L&D-related expenses.

Additional Perks + Benefits

The best thing about Harry's is we're constantly improving based on employee feedback. Our employee engagement survey, plus consistent feedback loops with our employees means that every year we are getting better and better. In 2019 we implemented a 401k match, more transparent People processes, an L&D stipend, and much more!

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