Senior Manager, Machine Learning at Postmates

| Remote
Sorry, this job was removed at 7:15 a.m. (EST) on Tuesday, March 2, 2021
Find out who's hiring in NYC.
See all Data + Analytics jobs in NYC

Engineering at Postmates

We’re building groundbreaking tech solutions that power our revolutionary logistics platform to help connect millions of customers with their favorite merchants every day. We’re tackling some of the most complex technical challenges in the modern logistics space to unlock opportunities that positively impact the local businesses and communities we serve.

WHAT WE DO

Postmates runs one of the largest marketplaces in the country, connecting consumers, merchants, and Postmates in real-time. Building high powered intelligence atop our large-scale dataset is a serious challenge and we are looking for candidates who are ready to dig in. Postmates isn’t just another ad platform or mobile app for delivering static user generated content: We have real customers paying real money for a real service, all on-demand.

As a Senior Manager of Machine Learning, you will lead a highly innovative team to strategically leverage the vast amounts of data on one of the largest on-demand delivery marketplaces to better serve our buyers, merchants, and fleet. Your primary focus will be leading the team to develop a product and technical strategy for our machine learning models and infrastructure, build advanced machine learning techniques, spearhead statistical analysis aligned to key business goals, and architect high-quality machine learning systems to be integrated with our products. You will be a strong advocate for our buyers, merchants, and fleet, leveraging data to better understand and serve them, and leading to stronger engagement and lifetime value.

RESPONSIBILITIES

Lead, inspire and hire a team focused on the use of data and predictive algorithms to improve the customer experience and optimize revenue potential through the development of world-class AI products in real-time and in scale, including:

  • Modeling and forecasting demand and supply to enable more intelligent matching, optimize the overall marketplace efficiency and provide valuable insights to our merchants and Postmates
  • Large scale Machine Learning algorithms and infrastructure that powers our Search Ranking models and Personalized Recommendation Engine
  • Predicting the Postmates Delivery Time (PDT) and improving the dispatching algorithm
  • Determining the optimal pricing strategies to help our Postmates maximize their revenue
  • Identifying suspicious transactions and malicious users for risk control
  • Natural Language Processing to understand text content on Postmates platform, including named entity resolution and recognization of reviews, descriptions and interactions between users on our marketplace

Drive our strategic product and technology vision for our Machine Learning models and infrastructure. Transform customer and business needs into clear and well-defined technical solutions backed by data analysis and deep understanding of Machine Learning. Develop and own business-level metrics on which our machine learning models have a positive impact.

Design, model, and build large-scale data pipelines to train and evaluate models offline. Build infrastructure and systems for tracking feature quality, usage, and consistency. Build state-of-the-art end-to-end machine learning systems that serve the production traffic.

Develop your team by modeling integrity, servant leadership, and continuous improvement. Motivate the team to create a great high-quality engineering culture. 

REQUIREMENTS

  • M.S. or Ph.D. in Computer Science, Statistics, Applied Mathematics, Physics or related field
  • Proven experience of driving incremental value and repeatable growth through products, and services directly tied to machine learning techniques and algorithms.
  • Experience and passion for working in a fast-paced agile environment and delivering functional excellence in small time durations.
  • Ability to easily go from idea to working prototype in Python, Java and/or Scala. Previous experience with Hadoop, Hive, Spark, HBase, Google BigQuery, BigTable is a plus. 
  • Experience in building end-to-end ML systems in the following areas: recommender systems, search ranking, Ads targeting, etc. Be familiar with reinforcement learning, contextual bandits, deep learning, logistic regression, gradient-based decision trees, etc.
  • 3-5 years of leadership experience in managing a highly productive data / ML engineering team.
A bit about us
Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industry-first leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gig-economy workers as well as the underserved in the communities where we work. How will you help us change delivery for good?
 
Benefits
Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.
 
Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PyTorchLibraries
    • Scikit-LearnLibraries
    • ConsulLibraries
    • VaultLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DjangoDatabases
    • DynamoDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • DruidDatabases

Location

Work from anywhere you want, whether that's your home or your favorite coffee shop nearby.

An Insider's view of Postmates

What's something quirky about your company?

We take a humanistic approach when designing our employee event programming to show the similarities that exist between cultures. We strive to build a community with a shared ethos of caring for our world and conceptualizing ways in which we can contribute to the betterment of it.

Suzette

Engagement & Culture Events Coordinator

How does the company support your career growth?

I once read that “growth and comfort don’t coexist” and Postmates lives by it. From day one at Postmates, I felt challenged and have been given projects that impact the business. I’ve had to flex technical muscles that I have never used and it’s exciting because I’m developing into a more well-rounded engineer which only enhances my career growth.

Juan

Software Engineer

How do you empower your team to be more creative?

Instead of assigning work/tasks to my team, we operate by having the team identify what they think are the problems that we need to be solving today, and how that will scale or change over the next few years then align those with company priorities. This forces my team to be more creative in how they approach their work on a day to day basis.

Aabhas

Infrastructure Lead

What are some social events your company does?

Postmates puts emphasis on building connection and community, through both professional and personal interactions, to maintain our culture — and our mental wellness particularly in these difficult, unprecedented times. This including (now virtual) Happy Hours, Winesday on Wednesdays, cultural celebrations, volunteer events, and so much more.

Bianca

Software Engineer

What are Postmates Perks + Benefits

Culture
Volunteer in local community
At Postmates, we believe we have a shared responsibility to create positive change in our communities and society at large. Check out our Social Impact report: social-impact.postmates.com
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Postmates covers 100% for full-time employees and dependents on most medical plans, dental, and vision.
Life Insurance
In addition to health club discounts, Postmates provides a PhysioStrength wellness portal with live virtual classes and videos helping employees with their health, wellness, and fitness needs.
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Postmates provides Dependent Care FSA that covers eligible child care expenses.
Generous Parental Leave
Postmates provides all full-time employees up to 16 weeks of paid time off for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time. Check out our Social Impact report: social-impact.postmates.com
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Every full-time employee automatically receives a free Postmates Unlimited Membership with free meal credits every week.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks