HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY
Remote

Senior Manager/Director, Data Platform & Business Intelligence

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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

The Data Platform team is responsible for the primary organs and arteries of our system. The team’s mission is to consistently deliver a world-class data platform that enables our security researchers, threat intel analysts, and data scientists to quickly and reliably detect malicious non-human activity. You will be solving a wide range of problems from finding more efficient ways to research sophisticated botnets to delivering only the most critical and impactful insights to our customers as fast as possible, so they can take action. The Dashboard team is responsible for communicating the world class data provided by Human Inc to our customers for analysis. The team’s mission is to deliver an unparalleled business intelligence tool that puts valuable insights at our customers fingertips. You will work with several product teams to find the best ways to craft an outstanding user experience that helps Human Inc stand apart in the marketplace.

By joining this team at Human Inc, you will gain a deep understanding of how our products and services work all the way from signal collection to customer reports and are able to make a major impact on cleaning up the internet. You will lead all aspects of the evolution of a platform that will grow in scale by 100x (current volume is over 1 PB) to 1000x, ensure that our data can never be used for ill by anyone (e.g. privacy and security are at the core of the system design), and incorporate the latest ML and fraud research techniques. You will also be responsible for delivering reports and dashboards which will enable customers to gain insights and act on it.

What you will do:

  • Work with the team, product management, executive partners, and your team to define a vision and plan for the team.
  • Establish clear OKRs for the team
  • Understand organizational strategy and goals and help the team understand decision criteria, so they can make prioritization decisions for their sprints and day to day work
  • Participate in strategic debates and decision making across the company
  • Use your experience to help the team with critical architectural and delivery decisions
  • Establish a DevOps culture with the appropriate observability, operational processes, and engineering practices for the team
  • Manage and lead technical talent
  • Build a balanced succession bench and foster a culture consistent with our brand, organizational values, user/customer focus, and passion for the web.

Who you are:

  • Have experience with high scale data and BI platforms (understands designs of distributed systems, experience with high efficiency systems, implications of automated delivery and support for high complexity systems at scale, etc.)
  • Good at giving and receiving feedback and providing mentorship to the team
  • Understand multiple Agile processes and applies them appropriately to help the team (not just passionate about Scrum or Spiral or something else)
  • You understand that DevOps is a culture and way of thinking
  • You are a servant leader - you understand that you are here to serve the team and make them successful.
  • You reason from first principles and evaluate options rigorously.
  • You lead by example.
  • You are open, collaborative, and transparent in how you work.
  • You have both breadth and depth of software engineering expertise.
  • You have excellent verbal and written language skills, especially when talking about code and systems.

These are some additional skills that the team has developed and use regularly but are not required for new hires (other than a burning desire to learn them when needed):

  • Have experience with world-class data platform and business intelligence capabilities
  • Understand machine learning techniques and models
  • Have a cybersecurity background

Benefits & Perks

  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family

Life at HUMAN:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Financial & Retirement
401(K)
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available

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