Senior Research Analyst at Rightpoint

| Greater NYC Area | Remote
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.  For more information, visit and connect with us on LinkedIn, Twitter, Facebook and Instagram. 


Please note, this role has been posted to build a talent pipeline for our next opening. We may not hire right away, but we will reach out should you fit our next opening. 


Our Commitment to You

No matter who you  are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint! 


Senior Research Analyst


The Senior Research Analyst will be responsible for executing consumer and user research programs that shape innovative customer experiences and drive growth for clients. This person is a cross-disciplinary thinker, has the ability to work with ambiguous parameters, and is deeply curious about people. They are rooted in qualitative approaches, but have a strong grasp of analytical skills and techniques, and the ability to interpret both qual and quant data in a research context.


What you’ll be doing and the Impact You’ll Make:


Key responsibilities include conducting mixed-method research programs with clients, including study design, management of data collection, synthesis of results, and development of insights and recommendations. They will work closely with the Director of Research to socialize the practice of human-centered research across the organization. The Senior Analyst will also have the opportunity to contribute to external thought leadership and publications.


The Senior Analyst will work within the Business Design practice at Rightpoint, building close working relationships with Analytics, Strategy, and Change Enablement stakeholders and the opportunity to work on proprietary, cross-disciplinary solutions in collaboration with them.


What we’d love to see

  • You are an active listener with strong client relationship skills, and aren’t afraid to challenge long-held assumptions and ways of thinking
  • You love collaborating with people outside of your realm of expertise, including Design, Technology, and Strategy
  • You believe in the power of research to change the trajectory of a project or business
  • You have a deep understanding of how to select the right tool or methodology for the job, and understand the value of both qualitative and quantitative approaches
  • You are an independent thinker who is comfortable with (and even enjoys) ambiguity
  • You are an advocate for research and enjoy using data to convince others and make an argument
  • 2-5 years of relevant experience in consulting, marketing, or product organizations
  • Academic background in applied anthropology, market research, or sociology


Research Design & Consultation

  • Ability to work consultatively with clients to uncover their most pressing challenges and develop clear research questions and hypotheses in response to those challenges
  • Understanding of a range of research methodologies, and ability to select the right methodology for the question at hand and decide on an in-house or external vendor approach


Research Execution

  • Effectively and confidently use a range of qualitative and quantitative methods to clearly answer the question at hand, including in-person and online questionnaires, field studies, usability tests, workshops, and surveys
  • Experience with analysis of syndicated and quantitative data, including building, running and interpreting crosstabs, identifying trends, and synthesizing learnings into visual audience profiles
  • Experience in running agile methods in the context of product or design sprints, including and translation of research findings into design and product implications
  • Ability to write, code, and analyze quantitative surveys
  • Confidence in designing qualitative studies and facilitating qualitative research, including group facilitation, in-depth interviews, concept testing, and quick intercepts.
  • Some experience with unmoderated user research, including first-click testing, eye tracking, and other methods is highly desirable


Research Synthesis

  • Excellent written and verbal skills, including the ability to use data to create a compelling, strategic story
  • Develop clear, concise, and insightful presentations for executive-level stakeholders that translate insights into strategic opportunities for growth
  • Fluency in data visualization tools a major plus


Experience with the following platforms preferred:

  • Global Web Index (or comparable syndicated panel experience such as MRI)
  • Dscout (or comparable diary study / qual platform)
  • Qualtrics (or comparable VoC survey platform)
  • Crimson Hexagon (or comparable social listening platform)
  • UserTesting or OptimalWorkshop (or comparable user research platform)
  • Some experience with statistical programming such as SPSS or R


Benefits and Perks at Rightpoint 

  • Flexible PTO 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Great insurance coverage and flexible spending accounts 
  • 401k with Company Matching 
  • Weekly Snack/Drink delivery 
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc. 
  • Bi-Weekly Catered Lunches 
  • Continuous Training, Certifications, and Learning Opportunities  

EEO Statement: 

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  



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Technology we use

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300 Park Avenue, New York, NY 10022

An Insider's view of Rightpoint

How do your team's ideas influence the company's direction?

I empower the team to think about way to improve our ways or working, delivery to clients and go to market as they are closest to our clients, teams and in many cases a specific market or industry. These ideas are reviewed as a leadership team monthly, prioritized and selected items are executed based upon the bandwidth of the team.


SVP, International Growth Markets & New York Managing Director

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can cRightpoint employees can contribute within IRS guidelines annually to their FSA.ontribute up to $___ annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 3x times an employee's annual salary.
Pet Insurance
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from local vendors.
Some Meals Provided
Happy Hours
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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