Senior Strategic Business Consultant at Braze

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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU'LL DO

The Industry Solutions team serves as subject matter experts—driving growth for clients and colleagues alike. We partner with the Sales and Customer Success teams to raise the bar and push our clients’ marketing strategies forward. 

We use data to tell powerful stories about what’s happening in the industry, and to support our challenging of the status quo. We embrace a testing culture, using what we learn to push our clients (and ourselves) to continuously evolve.

We are generous with our time and our minds, working across several functions and departments. Individual contribution is critical to success on/as a team, but we encourage collaboration, believing that more eyes are always better as we pursue the best possible result.  We value all perspectives and think of ourselves as “dot connectors” within the organization.

Our team members have diverse backgrounds and experiences—including former top-tier consultants, CRM leads, industry specialists, creative and brand strategists, data analysts, and more. Together, we work to foster an open culture of curiosity in which team members are free (and even encouraged) to submit passion projects that they believe will create value for the business—ranging anywhere from automated solutions for our Sales team, to creative propositions for our clients, and beyond. As such, we are looking for creative, intellectually curious people to take a seat at the table alongside us and expand our capacity to serve the business and our clients.

WHO YOU ARE 

Industry Solutions is looking for an exceptionally talented, creative, inquisitive and passionate growth-focused individual to join our Industry Solutions team as an Industry Solutions, Senior Business Consultant. We have seen tremendous growth within the healthcare and wellness sector but we lack expertise on our team to support our clients. This individual ideally would have a mix of traditional brand strategy experience as well experience in the healthcare industry. 

This individual will still be instrumental in partnering with our Sales and Customer Success teams to solve client challenges across multiple industries. You will be a part of shaping our creative and business consulting practice and the way our team partners with global Sales, Marketing, Customer Success and Product to accelerate our ever-expanding business. This is an exciting opportunity to join a growing team and gain experience interacting with executive stakeholders both internally and externally.  

Responsibilities: Core team competencies include customer-centricity, strategic thinking, stakeholder management, and business impact. The following individual will be responsible for the following: 

  • Identify and lead research projects and thought leadership for the company to accelerate and expand sales opportunities and drive demand generation (focus on healthcare) 
  • Support the larger company initiative 
  • Support evangelizing the Braze proposition to a wider creative and brand strategy community. Identify opportunities to connect with various stakeholders in the creative community. 
  • Act as a trusted advisor to prospective and existing clients, articulating the tangible, strategic, and financial impact that Braze provides
  • Optimize and refine client growth strategies across a variety of industries 
  • Deliver compelling business cases and predictive models to demonstrate how our solutions will help customers achieve their strategic business goals
  • Partner closely with Sales, Marketing, Customer Success, and our Business Intelligence teams to identify and quantify key business drivers and metrics at both the industry and customer level
  • Enhance growth and vertical expertise to craft industry-specific value propositions that ladder up to our clients’ needs
  • Develop and/or improve new approaches of value selling based on field and customer feedback  
  • This role will require some travel to client locations and conferences 

Requirements: 

  • 7-10 years of professional experience in a creative brand strategy, strategic consultative or customer-facing role.
  • Innovative, high energy, entrepreneurial self-starter who has experience taking initiative and owning end to end deliverables in a fast-paced environment 
  • Ability to analyze and interpret data and transform it into a compelling, customer-facing story that solves a problem 
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • You’re known for being a team player and thrive working collaboratively and cross-functionally, particularly with Sales, Marketing, Business Insights, and Product/Engineering
  • Comfortable presenting to senior stakeholders 
  • Exemplary written and verbal communication skills
  • Proficiency in Keynote and the ability to create visually compelling presentations for clients and internal stakeholders

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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