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NBCUniversal
New York City,, NY

ServiceNow Business Analyst at NBCUniversal (Greater NYC Area, NY)

| Greater NYC Area
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Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.
Job Description
INTRODUCTION:
At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
ABOUT THE ROLE:
The Service Management Apps team designs, implements and supports Workplace Experience, Business Management, Operations Management and Service Management solutions for NBCUniversal and its subsidiaries on the ServiceNow Platform.
The ServiceNow Business System Analyst will collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which ServiceNow solutions are developed. This position works with the ServiceNow Technical Product Managers, Senior ServiceNow Developers and development teams to ensure the solutions are technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of the Agile/Scrum development framework. The Business Systems Analyst will work with internal customers, members of the ServiceNow team and external implementation partners to define, test, document, and rollout enhancements, fixes, and configuration changes needed to support the enterprise. This position is also responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, and training.
  • Decompose business problems quickly and determine the root cause and provide solution alternatives
  • Participate as a domain expert in customer-facing meetings to facilitate discussions regarding ServiceNow initiatives
  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
  • Develop a thorough understanding of the customer's requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design optimal solutions that support the business processes that meet or exceed functional requirements
  • Create Wireframes / Mockups for the user stories and review them with customers and gather feedback
  • Document workflows, processes, and results of business analysis
  • List out risks and constraints in relation to identified requirements
  • Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
  • Assist the technical team in translating application functionality into application architecture and the production of business functionality requirements
  • Assist and lead test plan development and execution. Perform functional test on each story configured.
  • Assist in quality management reviews and ensures that all business and design requirements are met
  • Assist, develop and deliver end-user training
  • Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution
  • Assist in the development of automated tests in ServiceNow

REQUIREMENTS:
  • 4+ years of experience working with IT Service Management solutions in an enterprise environment, preferably ServiceNow
  • 3+ years of business processes and business analysis experience in a software application environment
  • 3+ years of experience designing and developing process workflows, capturing, and writing requirements, user stories and acceptance criteria
  • 3+ years of experience developing and maintaining system lifecycle documentation
  • An understanding of both functional and non-functional software testing
  • Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
  • Excellent knowledge of best practices and an understanding of industry trends and difficulties
  • Superior attention to detail with excellent written and verbal communication skills
  • Ability to understand complex business needs and adapt appropriately
  • Ability to learn and adapt to new solutions applicable to the ServiceNow platform

PREFERRED QUALIFICATIONS:
  • ITIL v3 or ITIL 4 Certification or equivalent practical experience
  • Comfortable leading in both technical and organizational contexts
  • Experience working with large global / multinational corporations

Qualifications
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
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Where we are

While, NY and LA are just two of our hubs, NBCUniversal owns and operates over 20 different businesses across 30 countries, with offices across the globe.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • BrightScriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • ReduxLibraries
    • GraphQLFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • IBM CloudantDatabases
    • Microsoft Sharepoint Mobile ApplicationsDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
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What are NBCUniversal Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of NBCUniversal

What’s the vibe like in the office?

Exciting! We all pass the vibe check! Great conversations between all levels regardless of role or title.

Grace

Scrum Lead, Operations & Technology

What kinds of technical challenges do you and your team face?

We have multiple projects that are complex and require a good coordination of resources from multiple teams. While this is challenging, I have to give kudos to every member of our team that works very hard on these projects while working on day-to-day troubleshooting tasks.

Grander

Principal Site Reliability Engineer, Operations & Technology

How has your career grown since starting at the company?

I started at NBCU as a QA Analyst, testing the NBC Sports App on multiple Platforms, and in 2019, I was promoted to Sr. QA. During my time on this team, I supported Monday Night Football, 2 Superbowls and 4 Olympic Games (and even won an Emmy for the Rio Olympics in 2016!) In Feb of 2022, I moved to Peacock OneApp and I was promoted to manager.

Dora

Manager, Quality Assurance, Peacock

What unique initiatives do you have that encourage innovation?

I encourage my team to do research and approach their tasks from different perspectives. I reward success, but I also remind them that failure is a great learning experience.

Chris

Engineering Manager, Peacock TV

What are some social events your company does?

Our Employee Resource Groups have hosted such a variety of events, both virtually and in-person. I’ve had a chance to attend paint nights, pumpkin carving, one-on-one speed networking dates with other women in tech, movie premiere events and learning about different cultures/cuisines in celebration of AAPI month! There’s always something going on!

Anne

Software Engineer, Operations & Technology

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