Site Reliability Operations Analyst

| Greater NYC Area
A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.
This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

  • Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
  • Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
  • Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
  • Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

  • Extraordinary judgment and composure in high-pressure situations.
  • A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
  • Excellent customer service skills.
  • A real passion for developing strong partnerships with customers.
  • Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
  • Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.
  • Ability to travel 25 – 75% required. Varies by location and team.

Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

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Location

We're located in Meatpacking, where it's easy to take meetings along the High Line or join colleagues for coffee, drinks, or a SoulCycle class.

An Insider's view of Palantir Technologies

What are some social events your company does?

My favorite social events are all the events centered around our kids! It allows teammates to connect not only on work projects but parenthood hacks, funny stories and work life balance! The kids always leave happy and asking if they can come to work with us again tomorrow!

Tiffany

Office Operations Analyst

What projects are you most excited about?

I’m most excited about projects that help people – either by letting them do more, or do what they’re already doing faster and better. I work on developer tooling, productivity, and infrastructure, so I get plenty of chances to do that at Palantir, building out tooling and solutions that help our developers deliver.

Javier

DevOps Engineer

What’s the vibe like in the office?

I love that our office embraces social activity outside of work! We have office softball and basketball teams, various clubs like the board game club, and regularly scheduled events like Friday happy hour. These are opportunities to get to know your colleagues in a different environment and make new friends in New York!

Dan

Forward Deployed Engineer

What are Palantir Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Palantir will challenge you — but we take care of you, too, with benefits and perks that promote health and productivity so that you can focus on what's most important to you inside and outside the office. In addition to generous health benefits and unlimited PTO, we offer massage, chiropractic services, acupuncture, nap rooms, and subscriptions to apps that promote emotional wellness like Joyable and Calm. We also host workshops on meditation and mindfulness (and the occasional tai chi class led by our CEO).

And we invest in building community. Our people come from many different walks of life — entrepreneurs, veterans, PhDs, authors, and artists, to name just a few — and we strive to create an environment where we can take advantage of our shared knowledge. Communal meals, outings, and clubs bolster a culture of trust and collaboration reinforced by our flat structure.

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