(Sr.) Data Scientist - Marketing

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SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.
By catering to both consumers and enterprises, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
We are looking for a Sr. Data Scientist to join SeatGeek's Marketing Analytics team in New York City. You will join a motivated team that will be the go-to partner driving improvements in customer acquisition, engagement, and long-term growth by optimizing new channels, platforms, product features, and strategic marketing plans.
You will lead experimentation for the team and develop our measurement capabilities for when traditional A/B testing isn't an option. We are looking for someone to help the team identify product and marketing levers for customer growth, and to systematically test and increase value for each.
This is a unique opportunity to make your impact on the post-COVID world of live events. You will study customer behavior, growth strategies, sports markets, and ticketing inventory to bring data and insights into every decision we make. Above all, your work will improve how we think about customer growth and how we can make SeatGeek the top destination for live event goers. As a part of the wider Analytics community at SeatGeek, you will not only learn from a team of analysts, engineers, data scientists, and machine learning experts, but also develop your business literacy through substantial executive exposure.
What you'll do
As a member of the SeatGeek data science team you will report into the Head of Analytics. You will take the complex issues facing the business and make them simple. We aim to find meaning in the data we have, go out and get the data we don't. We use technology whenever possible, and we aim to build systems that solve the problems of today.
Here are some things you might work on:

  • Create a hypothesis-driven Learning Agenda for paid marketing at SeatGeek. Partner with Growth Marketing to measure and identify conclusive and experimental outcomes, ensuring rigorous test design, and analysis. Communicate recommendations to marketing teams in a manner that productively influences decision-making.
  • Manage measurement partner relationships across Video, SEM, SEO and Social/Programmatic, and work directly with them to ensure fundamental testing/measurement requirements are met (Facebook, Google, Data+Math, Kantar MWB).
  • Improve our auction-based, machine-learning bidding models for paid marketing
  • Automate tasks using data from our bidding feeds e.g. triggered campaign creation, triggered ROAS adjustments
  • Support Growth Marketing by identification, sizing and prioritization of landing page and product opportunities
  • Work with data scientists and engineers to build lasting data modeling solutions, including automating analyses and authoring pipelines through SQL-based ETL frameworks


Who you are
You have experience working on open-ended projects, and the ability to come up with creative, elegant solutions to complex issues. Experience with specific tools is less important than knowledge and drive, but at a minimum we would expect:

  • 3+ years experience with mixed data skills and approaches (analytics, analytic tools, and data science)
  • Must have experience with SQL and Python: writing production code
  • Strong analytical skills, including analysis and data modeling, statistics, A/B testing, and experimental design
  • You have understanding of a variety of modeling techniques (e.g. regression models, causal inference in marketing and product launches, advanced Bayesian techniques)
  • Passionate about translating goals into relevant analyses, and results into business and product recommendations.


The tools we use
We do research and development work in a custom environment optimized for repeatability and collaboration. You absolutely do not need experience with all of these, but we thought you might be curious.

  • Languages: Python for web services and product development, R for analysis and prototyping
  • Datastores: MySQL, Redshift, Elasticsearch, and Redis
  • Monitoring: Graphite/StatsD
  • Version control: Git


Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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