Strategic Operations Analyst

| Greater NYC Area
About Paxos:
Paxos is the first Blockchain-powered Trust, building products to simplify settlement and eliminate risk. Paxos' mission is to modernize finance by mobilizing assets at the speed of the internet. Paxos is building a future where all assets-- from money to gold to securities--will be digitized and move instantaneously, 24/7. Settlement risk will cease to exist, so trillions of dollars of trapped capital can go to work in a global, frictionless economy.
We are looking to hire a Strategic Operations Analyst to help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will be a key participant in special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals. Because we are operating in a highly dynamic and diverse environment, we’re looking for someone smart with a knack for learning quickly and executing efficiently. This role offers someone a seat at the table to effect change and bring innovation to a stale infrastructure in the global financial infrastructure. This is a global role that involves interaction, projects and multifunctions that spans the New York, Singapore and London based Operations teams and will report to the Operations Director based out of New York.
We hold ourselves to a very high hiring bar. To achieve this, we think of roles first and foremost as outcomes to be achieved, not simply a description of responsibilities. We have developed what we call a ‘Success Profile’ for this role, which has two sections:
  • Outcomes: Meaningful and measurable work products that have a significant impact on the team and business over a defined timeframe
  • How to Achieve Outcomes: We have a strong point of view on how this role will succeed in achieving outcomes at Paxos. So, we have taken the Operating System of Paxos - our values - and made it relevant to this role. 

Outcomes
:
  • Build a nimble infrastructure where we can support an expanding innovative product base. Execute all workflows for speed and accurate delivery while participating in strategic reengineering, audit, risk, and new business initiatives. Success is measured by favorable feedback from customers, quality assurance, audits and regulatory examinations
  • Actively engage with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation. Success is measured by high customer satisfaction metrics and the consistent protection of our client assets
  • Actively partner with Product, Engineering teams and other cross-functional partners to build scale and promote risk mitigation policy and procedures 
  • Drive delivery of operational milestones and strategic initiatives set by Operations Management at the company-wide level by ensuring rigor through best-in-class project management practices and by applying critical thinking to each business decision

How to achieve the Outcomes
:
Technical Acumen Required: 
  • Ability to quickly learn new areas of competency as the company faces new challenges
  • Strong project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve for them
  • Comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Marketing, People, Strategic Initiatives-Office of the CEO) 
  • Strong written and oral communication skills
Shared Commitment to Excellence: 
  • You push for changes to existing processes or programs because you care deeply about improving the overall effectiveness of a process/program/product.
  • Consistently be able to deliver organizational or business objectives to your team without any loss in translation between New York and global offices and use that as a driver for superior performance of your team
Real-time Candor: 
  • Be an honest voice in the company. Make discussions issue-based and productive
  • Show respect for colleagues by providing positive and constructive feedback in real time directly to colleagues
  • You do not hesitate to hold anyone accountable, regardless of level/title/authority in the company
  • You are a vocal participant in any meetings you are part of. You express opinions as you have them
Be an Owner: 
  • You feel accountable for the sum of the parts and not just "your part" of a project/program/product. This means you call attention to issues even when it is not in your area of focus
  • You take control of problems surfaced within your department, especially when it is not clear who "owns" it. You drive or track the resolution of the issue
  • You always consider how every action impacts the company and find solutions that not just benefits you or your department, but the whole company
Search for the Truth: 
  • Constantly thinking through and proactively surfacing unique insights within your area of work
  • You understand your work so well that you are able to identify when a new idea might create more problems than it solves
  • You aren't deterred by exploring a solution that you know others disagree with
Paxos is an equal opportunity employer. It does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical and mental disability, medical condition, genetic information, veteran status or any other basis protected by federal, state or local law.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • KafkaDatabases
    • WordpressCMS
    • HubSpotCRM

Location

Paxos is located right by Grand Central, a convenient location for all commuters with plenty of food and entertainment options.

An Insider's view of Paxos

What’s the vibe like in the office?

The office vibe is positive, comfortable and dynamic. As Office Manager, I try to promote a 'good vibes only' mentality, periodically hosting company-wide parties and ensuring a healthy amount of celebration and fun. I keep the kitchen stocked with all natural snacks and beverages to help the team stay sharp and focused.

Helen

Office Manager

How do you collaborate with other teams in the company?

As Director of Ops, I am fortunate to manage functions that integrate broadly across the company. One of our core values is a shared commitment to excellence, so every team member is driven to get the very best results. No work is done in silos, and open communication and inclusiveness are key to achieving our goals.

Lizzy

Director of Ops

What does career growth look like on your team?

Paxos has a very well defined engineering ladder. We have a technical and managerial track for all engineers. Depending on the engineer's career aspirations, we provide coaching and guidance on either track. In addition to this, we try to provide unique experiences and learning opportunities that benefit the person and the company.

Raj

Head of Engineering

How do you collaborate with other teams in the company?

To promote collaboration across teams, we host frequent cross-functional team events. A few of our past events include bowling night for the operations and engineering team, as well as dinners that bring together different members from each team.

Derek Yu

Assistant Controller

What are Paxos Perks + Benefits

Paxos Benefits Overview

The company culture at Paxos thrives on working hard and playing hard. We have a fully stocked kitchen filled to the brim with hundreds of healthy snack options to get you through the day. Our team is a bunch natural collaborators who don't mind getting their hands dirty every now and then. We host a bunch of events such as monthly events, holiday parties and even a guac-off where team members compete to see who can make the best guacamole in the office!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Paxos' FSA program allows employees to contribute up to $1000 dollars for out-of-pocket medical expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Paxos provides 100% company-paid medical insurance.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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