User Researcher (Contract)

| Greater NYC Area | Hybrid
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Trialspark is a software and technology company based in NYC that helps accelerate the discovery of new drugs and medical treatments by reimagining the clinical trial process. We are building a network of our own clinical trial sites and are looking to hire clinical research coordinators who want to join us on our journey to make clinical trials more efficient.

Description

As a User Researcher at Trialspark, you will serve as an advocate for patients and physicians involved in Clinical Trials. You will be responsible for understanding our target audiences and how they interact with our products and services. You’ll collaborate with major stakeholders across all departments to create a methodical and disciplined process for research and answering difficult questions. Your contributions will help us re-imagine the clinical trial.

Some research questions you will tackle:

  • How do patients and physicians feel about participating in a clinical trial?
  • What concerns do patients and physicians have when thinking about clinical trials?
  • Why do patients and physicians participate in clinical trials?
    • Motivations, criteria, etc.
  • Where do patients and physicians learn about new clinical trials?
    • Pain points, decision-making process, etc.
  • What does a great clinical trial experience look like?

Responsibilities

  • Conduct structured user research on clinical trials
  • Collect and analyze user behavior through a number of methods, including but not limited to field visits, demographic and usability surveys, and remote interviews
  • Partner with Designers, Product Managers, Engineers and other business stakeholders to identify, define, and prioritize research opportunities
  • Synthesize and communicate research findings to help improve the company

Relevant Experience

  • You are empathetic, curious, and love acting as the voice of users
  • You can design surveys (ie: Qualtrics) and have experience conducting user interviews
  • You enjoy designing structured experiments and understand the need for statistical significance
  • You have strong communication skills
  • You enjoy working in a collaborative and fast-paced environment

Bonus points

  • You have experience conducting usability studies either live or remote (e.g. Userzoom or usertesting.com)
  • You have working knowledge of health care and clinical trials
  • You understand the pros and cons of different research techniques, including when and how to apply them

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • LookerAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SlackCollaboration
    • ZoomCollaboration

Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of Formation Bio

What’s the vibe like in the office?

The space is very open which makes it easy to collaborate and engage with different teams across the organization. People are very welcoming, supportive, and friendly. There is always a variety of different food and drinks available in the kitchen, in addition to foods that co-workers bring in for everyone to taste!

Joseph Frappaolo

IT Support Technician

What projects are you most excited about?

The project that excites me most is our new hire onboarding program because of the impact it will have on our company. Though we have a robust onboarding program in place already, we have the opportunity to think creatively about how to make the experience even better for our new hires, from the moment they accept our offer.

Erin Siegel

Senior People Operations Manager

How has your career grown since starting at the company?

I started working at Formation Bio in July of 2018. I joined the company as a Clinical Research Coordinator and was allowed to grow and adapt into new roles as the company's business model shifted. I transitioned into working as a Clinical Trial Associate after a couple of years, and now have over a year of experience as a Clinical Project Manager!

Gurpreet Singh

Clinical Project Manager

How has your career grown since starting at the company?

Formation Bio has given me the opportunity to take ownership over big projects and work streams, allowing me to have an impact on key functional business areas.

Maya Dongier

Senior Accounting Manager

What are Formation Bio Perks + Benefits

Formation Bio Benefits Overview

Formation Bio is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Culture
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Yearly retreat and holiday party, regular team events and outings!
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Virtual coaching services

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