About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas-all while having fun together-then Grubhub is the place for you!
Grubhub is looking for an experienced Associate Principal UX Research to join the growing UXR team. Specifically, we're searching for a customer-centric and motivated researcher to lead projects across our three marketplaces (Diner, Driver, Restaurant). You will bring an expertise in mixed methods research, and be able to independently design, lead, and execute evaluative and generative research at all stages of the customer lifecycle. They'll turn this research into compelling insights that drive the direction of their product team and overall business. You will report to the Director, UX Research.
The Impact You Will Make

• Collaborate with and become a trusted partner to one of Grubhub's product teams
• Define important questions and hypotheses to help teams solve complex problems
• Plan, design, and execute research studies, both evaluative and generative, employing a range of methods from usability tests and interviews to in-context ethnographies
• Summarize data from internal and external sources to lead a deeper understanding of our customers to guide decisions
• Craft actionable stories to communicate insights to partners within your team and across the business
• Craft actionable stories to communicate insights to partners within your team and across the business
• Advocate for the customer across multiple products (Driver, Diner and Restaurant) to improve customer experience and downstream outcomes
• Manage your work and identify what's next to help build the roadmap
• Help create a culture of inclusivity, and well-being for researchers and designers

What You Bring to the Table

• Bachelor's degree required
• 7+ years relevant experience in mixed methods UX research
• Minimum 2 years of industry experience
• Customer champion and practitioner of human-centered design methodologies
• You know how to switch between the micro (moment in an experience and how it impacts what a customer does) and macro (what a customer needs from a product)
• You're experienced at creating compelling stories from data to turn research into action
• Build relationships with partners by working with them throughout the research process and influencing downstream decision-making
• Expertise in a qualitative research platform, such as UserTesting or UserZoom
• Ability to work with minimal supervision in a fast-paced tech environment
• An appetite (and the skill) for working across all digital and physical manifestations of what we design

Got These? Even Better :

• Advanced degree in a research or analytic field
• Mixed methods (qualitative and quantitative) UX research background
• Experience in digital product development or e-commerce

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine." Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose).
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].