Craft, purpose, and passion. As a skilled Creative Director, you know these ingredients well and you thrill in concocting the perfect mix to build forward-thinking creative teams, grow great brands, and solve the right problems.

And at Commercial Excellence & Experience, you can do just that.

Because we’re looking for leaders; Creative Directors that are inspired by what’s next and have a vision for how to get there. Your innovative perspective will set the tone for client work, bring to life custom digital solutions, and influence our global brand of 48 creative studios. As a leader and advocate of designers, you’ll quarterback the expansion of our talent and portfolio while being challenged and supported by a growing creative culture.

Work You’ll Do:

• Design leading digital experiences for demanding, world-class clients.

• Create compelling concepts and lead a cross-functional team to bring them to life.

• Support account teams, including business development.

• Manage budget, scope, and resources across multiple projects and clients.

• Pursue your fascination with the current and future state of digital brand experiences.

The team

Commercial Excellence & Experience

Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

 

Professionals will serve our clients through the following types of work:

• Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

• Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

• Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

• Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

• DigitalMix | an integrated set of platforms to enable business re-platforming

Required Qualifications

• A love of design

• 8+ years of experience within the design industry

• 3+ years of experience in a client-facing role managing creative initiatives

• At least three years’ experience creating a vision and concepts for client brands

• At least two years’ experience leading cross-functional teams within an agency and counseling junior staff

• Thorough understanding of the design process, project management principles, managing client relationships, and pre-sales activities