Design Operations Lead at Dashlane

| Greater NYC Area
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Are you a problem solver with a passion for understanding and optimizing design orgs? Do you believe optimal processes and communication empower design teams to do their best work? And are you excited to drive business impact by strengthening our product design output? If you said yes to all three, join Dashlane and help us design how we design. 

Who are we? 

Dashlane is an app that gives you a shortcut for everything you do online. Log in instantly, fly through forms, and breeze through checkouts on every device you own and every browser you use. Our team in Paris, New York, and Lisbon is united by our passion for improving the digital experience and the belief that with the right tools, we can help everyone realize the promise of the internet. Dashlane has already empowered over 12 million users in 180 countries to dash across the internet without compromising on security.

The role

The rapidly growing Product Design Team at Dashlane has expanded into three offices on two continents and we've reached a tipping point in which design operations must be decoupled from design practice, and in which efficient processes became essential to scaling the Product Design Team. Reporting to the VP of User Experience (UX) you will improve processes, align priorities, optimize the flows of the Product Design Team, and shape it into a high-performing powerhouse within the Product organization.

This role can be based in either our New York or Paris office, depending on work authorization, and with English as your working language. We offer relocation support.

At Dashlane you will
  • Centralize tools and introduce processes and standards that will enhance team velocity
  • Optimize the day-to-day workflow of the Product Design Team and partner with Product Management and User Research to improve the way Design is incorporated into our Agile mission teams
  • Work across departments to close communication gaps and ensure frictionless collaboration
  • Evangelize the value of Product Design at Dashlane and work with User Research, Product Management, Marketing, and Engineering to establish a highly integrated Product Design organization
  • Improve the flow of information between the Product Design, Customer Support, User Research, and Data teams and ensure design decisions in our hypothesis-driven experimentation are user-driven and data-informed
Minimum Requirements
  • 3+ years of experience as a Design Producer, Design Program Manager, Design Operations Manager, or similar role
  • Full professional proficiency in English both when communicating in writing and verbally 
The ideal candidate 
  • Has 3+ years of experience working in a multi-disciplinary team that included designers, researchers, writers, and engineers
  • Comes with excellent communication, presentation, and storytelling skills
  • Has design sensibility and an instinct for making things simple
  • Is experienced building processes in multi-office environments and across different time zones
  • Is experienced operating in an Agile Software Development environment
  • Has a track record of supporting teams in full life cycle design projects, from design strategy to execution
  • Can demonstrate experience in acquiring user data (e.g. via conducting usability studies, user interviews, or product-driven data analysis) 
  • Is able to work with standard design tools such as Sketch, InVision, Figma, Principle
Bonus points if you
  • Have a Bachelor's Degree in project management, human-computer interaction (HCI), or related field
  • Have awareness of App ecosystems and platform guidelines 
  • Can provide us with a portfolio demonstrating experience in creating human-centered design solutions and driving design processes
Diversity at Dashlane

A truly international company, founded in Paris and currently split between Paris, New York, and Lisbon, we thrive off diverse perspectives. We recognize that diversity has different aspects: gender, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We're committed to hiring people that create a diverse community and foster a culture where everyone is heard and feels a sense of belonging.

Your interview experience: 

To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane in this blog article written by our Talent team. Feel free to browse our blog to find more information about our product and how we work.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • BrazeCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our New York office is located in the Flatiron neighborhood, full of restaurants, bars, and shops. It's never hard for us to find a good lunch.

An Insider's view of Dashlane

What’s the vibe like in the office?

Our office always feels vibrant and welcoming! Not only with awesome, creative, talented people and their smiling faces, but also the office's working space and design makes it easy to not only find a quiet corner to create besides your own desk and meeting rooms, but also an open space to share ideas and projects with your co-workers.

Gili

Senior Customer Service Specialist

What kinds of technical challenges do you and your team face?

With new engineers joining our New York team, we are working on new ways to adapt our processes to make everyone's workflow seamless and scalable. For example, as a team, we are all currently working on the migration from Bamboo to Gitlab, which would greatly benefit our team in the long run in terms of time and scalability.

Cynthia

Software Engineer

What does career growth look like on your team?

Dashlane is big enough where we have structured career paths, but small enough where you can easily take initiative, ownership, and make an impact. The career ladder starts at the junior level and progresses to senior software engineer. Afterwards, we support both individual contributor and management career tracks. At each step we value behaviors

Sagar

Engineering Manager

What is your vision for the company?

At Dashlane, we want to create an open and transparent environment, inclusive and multi-cultural. Everyone is the team is encourage to take initiatives, take ownership on new ideas, and deliver quality product to millions of users. We have high expectations for our engineers, while maintaining a flexible and friendly environment.

Jean

Co-founder & VP of Engineering

How does the company support your career growth?

At Dashlane, the whole company is in your corner! From my very first day, everyone was transparent and supportive of my goals. I was walked through everything I needed to do to position myself for success. It is truly refreshing to have the whole team rooting for you; and I’m rooting right back for them!

Russell

Associate Account Executive

What are Dashlane Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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