Design Operations Manager at Dashlane

| Greater NYC Area
!Sorry, this job was removed at 12:20 p.m. (EST) on Wednesday, February 5, 2020
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Are you a problem solver with a passion for understanding and optimizing design orgs? Do you believe optimal processes and communication empower design teams to do their best work? And are you excited to drive business impact by strengthening our product design output? If you said yes to all three, join Dashlane and help us design how we design.

The role

The rapidly growing Product Team at Dashlane is expanding into three offices on two continents. We're reaching a tipping point in which design operations must be decoupled from design practice, and efficient processes become essential to scaling the Product Design Team.

Reporting to the Director of Product Design, you will improve processes, align priorities, optimize the efficiency of the Product Design Team, and shape it into a high-performing powerhouse within the Product organization. You will be tasked with centralizing tools and introducing processes that will enhance team velocity and enable us to scale globally.

You will evangelize the value of Product Design at Dashlane and will work closely with User Research, Product Management, Marketing, and Engineering to establish a highly integrated and effective Product Design organization.

You will be based in New York, NY.

About Dashlane

Dashlane is a password manager and online security app for everyone who lives, works, and plays on the internet. With a simple, intuitive design and patented security technology, Dashlane keeps passwords, personal data, and payment info at people's fingertips, so they can stop guessing passwords and wasting time filling out forms. Dashlane has helped over 11 million users in 180 countries manage and secure their digital identities and has enabled over $17 billion in e-commerce transactions. 

Our team in Paris, New York and Lisbon is united by our passion for password security and the belief that our success is built on the diverse backgrounds of every member.

At Dashlane you will: 
  • Scale the Product Design Team and help us go global through improved processes, tools, and standards
  • Optimise the day-to-day workflow of the Product Design Team and partner with Product Management and User Research to improve the way Design is incorporated into our agile mission teams
  • Work across the Marketing, Engineering, and Product departments to close communication gaps and ensure cross-department collaboration
  • Ensure design decisions in our hypothesis-driven experimentation are user-driven and data-informed — through an improved flow of information between the Product Design, Customer Support, User Research, and Data teams 
Minimum Requirements:
  • 3+ years of experience as a Design Producer, Design Program Manager, Design Operations Manager, or similar role
  • Professional fluency in English 
The ideal candidate will also have: 
  • Bachelor's degree in project management, human-computer interaction (HCI), or related field
  • 3+ years of experience working in a multi-disciplinary team that includes designers, researchers, writers, and engineers
  • Experience in a highly agile environment
  • Design sensibility and an instinct for making things simple 
  • Excellent communication, presentation, and storytelling skills 
  • Experience in building processes in multi-office environments 
  • Experience supporting teams in full life cycle design projects, from design strategy through execution 
  • Demonstrated history of acquiring user data (e.g. via conducting usability studies, user interviews, or product-driven data analysis)
  • Awareness of app ecosystems and platform guidelines 
Bonus points if:
  • You are able to work with standard design tools such as Sketch, Photoshop, Illustrator, InVision, Principle
  • You can provide us with a portfolio demonstrating experience in creating human-centered design solutions and driving design processes
Diversity at Dashlane

A true international company, founded in Paris and currently split between Paris, New York, and Lisbon, we thrive off diverse perspectives. We recognize that diversity has different aspects: gender, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We're committed to hiring people that create a diverse community and foster a culture where everyone is heard and feels a sense of belonging.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • BrazeCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our New York office is located in the Flatiron neighborhood, full of restaurants, bars, and shops. It's never hard for us to find a good lunch.

An Insider's view of Dashlane

What’s the vibe like in the office?

Our office always feels vibrant and welcoming! Not only with awesome, creative, talented people and their smiling faces, but also the office's working space and design makes it easy to not only find a quiet corner to create besides your own desk and meeting rooms, but also an open space to share ideas and projects with your co-workers.

Gili

Senior Customer Service Specialist

What kinds of technical challenges do you and your team face?

With new engineers joining our New York team, we are working on new ways to adapt our processes to make everyone's workflow seamless and scalable. For example, as a team, we are all currently working on the migration from Bamboo to Gitlab, which would greatly benefit our team in the long run in terms of time and scalability.

Cynthia

Software Engineer

What does career growth look like on your team?

Dashlane is big enough where we have structured career paths, but small enough where you can easily take initiative, ownership, and make an impact. The career ladder starts at the junior level and progresses to senior software engineer. Afterwards, we support both individual contributor and management career tracks. At each step we value behaviors

Sagar

Engineering Manager

What is your vision for the company?

At Dashlane, we want to create an open and transparent environment, inclusive and multi-cultural. Everyone is the team is encourage to take initiatives, take ownership on new ideas, and deliver quality product to millions of users. We have high expectations for our engineers, while maintaining a flexible and friendly environment.

Jean

Co-founder & VP of Engineering

How does the company support your career growth?

At Dashlane, the whole company is in your corner! From my very first day, everyone was transparent and supportive of my goals. I was walked through everything I needed to do to position myself for success. It is truly refreshing to have the whole team rooting for you; and I’m rooting right back for them!

Russell

Senior Sales Development Representative

What are Dashlane Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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