Design Operations Manager

| Greater NYC Area
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Are you a problem solver with a passion for understanding and optimizing design orgs? Do you believe optimal processes and communication empower design teams to do their best work? And are you excited to drive business impact by strengthening our product design output? If you said yes to all three, join Dashlane and help us design how we design.

The role

The rapidly growing Product Team at Dashlane is expanding into three offices on two continents. We're reaching a tipping point in which design operations must be decoupled from design practice, and efficient processes become essential to scaling the Product Design Team.

Reporting to the Director of Product Design, you will improve processes, align priorities, optimize the efficiency of the Product Design Team, and shape it into a high-performing powerhouse within the Product organization. You will be tasked with centralizing tools and introducing processes that will enhance team velocity and enable us to scale globally.

You will evangelize the value of Product Design at Dashlane and will work closely with User Research, Product Management, Marketing, and Engineering to establish a highly integrated and effective Product Design organization.

You will be based in New York, NY.

About Dashlane

Dashlane is a password manager and online security app for everyone who lives, works, and plays on the internet. With a simple, intuitive design and patented security technology, Dashlane keeps passwords, personal data, and payment info at people's fingertips, so they can stop guessing passwords and wasting time filling out forms. Dashlane has helped over 11 million users in 180 countries manage and secure their digital identities and has enabled over $17 billion in e-commerce transactions. 

Our team in Paris, New York and Lisbon is united by our passion for password security and the belief that our success is built on the diverse backgrounds of every member.

At Dashlane you will: 
  • Scale the Product Design Team and help us go global through improved processes, tools, and standards
  • Optimise the day-to-day workflow of the Product Design Team and partner with Product Management and User Research to improve the way Design is incorporated into our agile mission teams
  • Work across the Marketing, Engineering, and Product departments to close communication gaps and ensure cross-department collaboration
  • Ensure design decisions in our hypothesis-driven experimentation are user-driven and data-informed — through an improved flow of information between the Product Design, Customer Support, User Research, and Data teams 
Minimum Requirements:
  • 3+ years of experience as a Design Producer, Design Program Manager, Design Operations Manager, or similar role
  • Professional fluency in English 
The ideal candidate will also have: 
  • Bachelor's degree in project management, human-computer interaction (HCI), or related field
  • 3+ years of experience working in a multi-disciplinary team that includes designers, researchers, writers, and engineers
  • Experience in a highly agile environment
  • Design sensibility and an instinct for making things simple 
  • Excellent communication, presentation, and storytelling skills 
  • Experience in building processes in multi-office environments 
  • Experience supporting teams in full life cycle design projects, from design strategy through execution 
  • Demonstrated history of acquiring user data (e.g. via conducting usability studies, user interviews, or product-driven data analysis)
  • Awareness of app ecosystems and platform guidelines 
Bonus points if:
  • You are able to work with standard design tools such as Sketch, Photoshop, Illustrator, InVision, Principle
  • You can provide us with a portfolio demonstrating experience in creating human-centered design solutions and driving design processes
Diversity at Dashlane

A true international company, founded in Paris and currently split between Paris, New York, and Lisbon, we thrive off diverse perspectives. We recognize that diversity has different aspects: gender, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We're committed to hiring people that create a diverse community and foster a culture where everyone is heard and feels a sense of belonging.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • BrazeCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our company is located in New York's Flatiron neighborhood, full of restaurants, bars, and shops. It's never hard for us to find a good lunch.

What are Dashlane Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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