Design Operations Manager

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

*This role is open to be hired Remotely*

As the Design Operations partner, you will be responsible for maintaining close collaboration between Design, Product, and Engineering to keep the work moving forward. You will be tasked with improving overall team communication, culture, collaboration, and removing roadblocks in our remote first environment to help create a highly efficient and integrated Design team.

What Design Ops handles

  • Workflow: How the design work flows throughout Better
  • Tools: Ensures the design team has the tools to get the job done
  • Governance: Who needs to see the work, and when
  • Infrastructure: What the team needs to work more efficiently
  • Pipeline: Ensures there is clarity on projects coming up and how well staffed the team is
  • Evangelization: Help the company understand the value of design
  • Culture: Helping build and maintain a thriving design community

What you'll do

  • Establish and maintain Jira workflow that connects to cross functional partners to enable transparency and manage workloads.
  • Work cross-functionally to identify workflow issues and integrate procedural improvements.
  • Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated.
  • Drive team meeting cadence and strategy.
  • Act as a strategic partner to Design Managers/Directors on roadmap prioritization.
  • Help lead high priority projects defining scope, identifying resourcing needs, and handling stakeholder management.
  • Working closely with design leadership to form the best strategy for vision work.
  • Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges.
  • Support prioritization of project requests for shared resources (UXR, Writers, etc) with ICs and Managers helping allocate resources appropriately.
  • Become an evangelist, advocate, and educator on behalf of Design, elevating the team’s presence within the organization.
  • Always be acutely aware of the team’s needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment.
  • Partner with Managers/Directors on Learning & Development initiatives for ICs.
  • Help drive Culture & Community work streams, including onboarding new team members.
  • Help develop process improvements for Design Operations as a whole.

Who you are

  • You have 5+ years experience in a Design Operations or Program Management role working with a Design team.
  • You have a real passion for working with people. Supporting and enabling them to do their best work.
  • Strong operational and facilitation skills, with a proven ability to plan, coordinate and execute projects.
  • Clear, compelling presentation and communication style.
  • You have an ability to work with multiple leadership styles, and can be effective in unstructured and ambiguous environments.
  • You're excited to join a growing Design Operations team and build something great!

#LI-Remote

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Located in the heart of the financial district in NYC in the World Trade Center

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