Design Researcher

| Remote
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Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and mobile at the moment of engagement.

We’re looking for a Design Researcher to join our Product Design team’s growing research practice and extend the impact of research across every stage of the product development cycle and across teams at Movable Ink. If you’re passionate about using research methods to make sense of a complex problem space, then a collaborative, close-knit team of designers and researchers is waiting for you!


Responsibilities

  • Plan, recruit for, facilitate, and synthesize research on our clients’ marketing operations, workflows, and experiences with the Movable Ink platform; deliver meaningful and timely results to teams that directly inform product decision making
  • Help partners and collaborators develop great research instincts: coach product managers, designers, and others in the organization to proactively identify and prioritize research opportunities to ensure we address our users’ most foundational and high-impact needs
  • Identify the best approach, method, timeline, and deliverables for research efforts given their audience, timeframe, and goals
  • Share research outcomes at a variety of levels, sensitive to the many potential audiences and the future value of the data
  • Maintain an organized and accessible database of research insights
  • Help to improve and advocate for our research processes both internally and throughout the organization

Qualifications

  • Able to identify the most appropriate target participants for various research engagements, relevant to the project’s scope, goal, and context
  • Proficient in a variety of recruitment methods
  • Proficient in a range of quantitative and qualitative research methods and synthesis practices
  • Able to craft findings and recommendations in ways that resonate across a wide range of functional areas and stakeholder perspectives
  • Able to effectively prioritize and balance time-sensitive efforts with big-picture ones
  • Organized and attentive to detail
  • Experience recruiting for and conducting research in a SaaS / B2B environment is a plus
  • Additional experience connecting behavioral metrics with research insights is a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CSSLanguages
    • HTMLLanguages
    • ReactLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • KubernetesDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

5 Bryant Park, New York, NY 10018

An Insider's view of Movable Ink

What’s the vibe like in the office?

"Work hard, play hard" is a great way to describe the Movable Ink vibe. It's inspiring to be part of a team that is so committed, yet fun and exciting. Being at a place that is able to challenge you, but also make coming to work so easy is truly a gift, and Movable Ink is able to achieve that on a daily basis.

Tristan

Learning & Development Specialist

How do you collaborate with other teams in the company?

The CX team is lucky to work w/ many others at our company! Day to day, I partner with our Sales reps, who helps us w/ account planning, strategy & growth opps for our clients. I also lean on the Solutions team to increase app sophistication. The Client Strategy team also supports the CX org by sharing vertical best practices & discovery tactics.

Noomie

Client Experience Manager

What are some social events your company does?

Movable Ink does a plethora of social events geared for employees and the community. Every month there seem to be more than a dozen events that bring together employees and parts of the outside community. Anything and everything along the lines of a cocktail competition to seasonal sport leagues are fair game for a Movable event.

Addiel

Information Security & Compliance Coordinator

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we were recently named one of Inc. Magazine’s Best Workplaces of 2019! https://movableink.com/blog/inc-best-places-to-work-2019/

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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