About Ro

Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.

About the Role

As a natural leader, you’ll anticipate challenges and opportunities to mitigate risk. You’ll apply your breadth of experience to model, prototype, and iterate on ways our team works. You will align cross-functional stakeholders and build trust across teams. You’ll be setting the foundation for the discipline and building the team to support a scaling design organization.

The Design team is responsible for projects that directly impact business goals and metrics. In this role, you will primarily work with the Product Design, Engineering, Product Management, Brand and Marketing Design, and User Experience Research teams to define design programming at scale. In this high-impact role, you will:

What You’ll Do:

• Collaborate with and support the Design team in delivering best-in-class designs
• Act as a bridge between the Design team and the Engineering, Product Management, and Marketing teams by making sure interdependencies are understood and planned for
• Identify team needs with regard to process, tools, documentation, asset management, etc.
• Point out connections and reconcile possible collisions between different product offerings, features, and platforms
• Collaborate closely with directors and senior designers to define, document, and operationalize processes
• Provide stakeholders with visibility and updates of current projects, resource use, team performance, and product/campaign health
• Measure, implement or drive changes to make sure designers are working at optimum efficiency
• Collaborate with internal business partners throughout various departments
• Evaluate and implement new tools with designers, researchers, and cross-functional partners to solve for our growing need to collaborate holistically across the organization
• Define and keep up-to-date documentation of how the Design team works as well as how to work with all disciplines of the team
• Build out processes and resources to support how we scale our vendor program, self-serve resources, outreach and legal compliance, and design and research education for Ro’ers
• Interface with legal, security, and procurement teams to onboard and pay vendors, including by facilitating statements of work and negotiating business terms and budget
• Build a team of best-in-class Design Program Managers

What You’ll Bring:

• Embodies our Ro values—is insatiably Curious, Effective, Relentless, Empathetic, and Magical
• Has 7+ years of experience creating design ops mechanisms and managing Design Operations at scale
• Has a deep understanding of high-efficiency, high-output centralized design partnerships
• Has a deep understanding of multidisciplinary design processes and toolkits across Product Design, Brand and Marketing Design, and User Experience Research
• Has excellent written and verbal communication skills and uses them to effectively roll out large-scale programs
• Is relentlessly focused on our customers needs and wants
• Is proactive in seeking and providing opportunities to improve and expand the team, including team members’ personal skills and experiences
• Experience working with Designers, HR/Recruiting, Product Management, and Engineering
• Proven track record of working with design and creative teams

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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