About Ro

Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.

About the Role

You are a passionate and inspiring leader who will shape the future of Ro’s Patient Journey experience. We’re looking for a Director of Product Design to build and grow a team that will be responsible for delivering best in-class healthcare experience to our patients across patient facing platforms, web and app by designing thoughtful, delightful and future-forward on-going care product experience. You’ll play a key role in building strong cross-functional partnerships with Directors of Product Management and Engineering and collaborating with Medical, Legal, Operations, etc.

What You’ll Do:

• You'll collaborate with counterparts from the Tech Org (Product Design, Product, Engineering and Data) to define vision, strategy and design objectives using the needs of our patients as a north star.
• You'll play a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. In addition to continuous improvement of existing systems and services, you'll help launch new and innovative health care experiences cross platform (web, app).
• You’ll lead by example. You’ll bring a strong leadership to influence and inspire Product Designers to push boundaries to achieve excellence in delivering exceptional patient experience.
• You’ll take a holistic approach understanding our patient’s needs - various levels of JTBDs and their problems- in great depth across different conditions.
• You'll build and scale a high performing Product Design team at Ro, both by hiring and developing the existing team. You'll build upon our 3+ years of established design culture: first by understanding the whys and hows of our operation, our mission, and our values, then by adding your perspective and creating a space for others to continually share their own.
• You'll work with other Directors of Product Design to prioritize and guide Design and Tech Org initiatives—such our design systems, and our dedication to accessibility—and drive them towards meaningful milestones.
• You'll foster cross-functional relationships with teams outside the Tech Org, including Medical, Medical Operations, Care, Legal, and others.

What You’ll Bring:

• Minimum 7+ years of product design experience
• 5+ years of experience leading a team of product designers, ideally in high growth environments
• Strong portfolio showing a successful track record of building and implementing thoughtful, high-quality, strategic, and scalable products on B2C platforms, and across web and native apps.
• Embodies our Ro values—is insatiably Curious, Effective, Relentless, Empathetic, and Magical
• Strong communication and storytelling skills.
• Experience working on rapid release cycle environment and partnered with product managers and engineering teams to define and ship features quickly
• Strategic thinking that looks for design efficiencies that balance engineering and product needs without sacrificing the integrity of design
• Fluency in modern web technologies and understand the fundamentals of front-end development
• An obsession with details and have great visual design skills
• Empathy towards not only to end users but to team you are working with
• Experience with Figma and front-end programming

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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