Director of Product Design - NYC

| Greater NYC Area
At HyperScience, we use machine learning to automate menial data entry work for large organizations so that they can serve their end-users better, cheaper, and faster. Our customers receive a wide variety of documents like life insurance applications, paystubs, utility bills, insurance claims etc -- today these have to be reviewed manually. We’re on a mission to change that. With deep experience in building machine learning backed products that deliver real value in the enterprise, we are leveraging the latest advances in deep learning technology to finally automate many of these manual processes.
Our product is already deployed and delivering value to large, blue-chip organizations in financial services and insurance -- we are looking for people who are excited to help us build upon this foundation and scale our product to many more customers.
Job Description
Reporting to the VP of Product, you will lead HyperScience’s product design and user research functions. You’ll partner with Product and Engineering leadership to set our overall product vision, strategy, and customer experience, and you’ll lead and develop a strong team of designers and researchers to deliver on those goals. Your work will include building the infrastructure we need to deliver consistent customer experiences - establishing solid, foundational research practices. You will manage and hire for a fast growing design team.

Responsibilities

  • Collaborate with Product, Engineering, Marketing, and Customer Success leadership to develop the product strategy that will help us to achieve our company objectives
  • Provide mentorship and direction for the Product Design team
  • Partner closely with the Product and Engineering teams to build cross-functional teams that can deliver product and service solutions that solve for users problems
  • Drive strategic initiatives and establish scalable processes that allow team members to focus and do their best work
  • Define and build our user research capabilities to ensure that we have the knowledge we need to make informed product decisions
  • Grow the Product Design team by anticipating hiring needs and recruiting the best individual contributors and managers
  • Build, foster and advocate a design culture across the company

Qualifications

  • At least 5 years leading design teams at a technology company
  • Experience in crafting design visions and strategies - and the ability to motivate others to independently execute those strategies
  • User-centric and data-informed approaches to product design, with a background in qualitative and quantitative methodologies
  • The ability to tell the story of our users, advocate for them, and develop an appreciation for their perspectives within the company
  • Experience delivering high-quality customer experiences across web based products
  • Experience establishing processes to ensure that good design practices are being followed in every part of the product
  • Nice to have: Experience leading a Product Design team in an Enterprise SaaS product team
  • A Product Design expert; experience crafting product and design visions and strategies and the ability to motivate others to independently execute those strategies.
  • The ability to bring simplicity to complex problems
  • A user-centric and data-informed approach to product design, with a focus on user feedback and data insights and a background in both qualitative and quantitative methodologies
  • A team builder who’s also a cross-functional leader
  • The drive to continue learning and developing

Benefits & Perks

  • Top notch healthcare for you and your family
  • 30 days of paid leave annually to help nurture work-life symbiosis
  • A 100% 401(k) match for up to 6% of your annual salary
  • Stock Options
  • Paid gym membership
  • Pre-tax transportation and commuter benefits
  • 6 month parental leave (or double salary to pay for your partner's unpaid leave)
  • Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
  • A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
  • Daily catered lunch, snacks, and drinks
  • Budget to attend conferences, train, and further your education
  • Relocation assistance

HyperScience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HyperScience complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

1 World Trade Center, New York, NY 10007

An Insider's view of HyperScience

What are some social events your company does?

Outside of company-sponsored lunch daily, we do birthday & anniversary celebrations, dessert breaks, and company outings. It’s pretty common to get together for drinks after work or go to karaoke as a team. When our team from Sofia visits, we like to do something social outside the office, whether it’s lunchtime basketball game or rooftop drinks.

John Lee

Talent Acquisition Lead

What projects are you most excited about?

We’re working on building a Machine Learning model that allows our customers to process more types of documents, which will help significantly with their workflow. I’m excited to visit customer on-sites to see how different customers use our product. We’re here to make people’s lives easier so understanding specific use cases is always valuable.

Sarah

Product Designer

What are some things you learned at the company?

Working at a fast-growing startup means that you’ll need to make decisions quickly and decisively, often with limited information. I’m learning that I’ll be wrong at times and this is okay — as long as I recognize why it didn’t work out and quickly pivot. This comes with continuously asking for feedback to make more informed decisions as a team.

Lindsay Bu

Product Operations Associate

How do your team's ideas influence the company's direction?

We operate a growth mentality across all aspects of our business. Every team member is expected to go radically beyond normal expectations. This requires bold ideas coming from everyone. Once we choose a path to follow, we will all get behind it, irrespective of whose idea it was.

Charlie Newark-French

Chief Operating Officer

What makes someone successful on your team?

A successful member of our team is someone who shows up and gives 110% every day, is not afraid to ask for help and uses constructive criticism to better themselves. We represent the entire organization with new clients, and we’re excited to be the first touchpoint that works to understand their pain points and articulate our mission and value.

Lawrence Leeds

Sales Development Representative

What are HyperScience Perks + Benefits

HyperScience Benefits Overview

-Top notch healthcare for you and your family
-30 days of paid leave annually to help nurture work-life symbiosis
-A 100% 401(k) match for up to 6% of your annual salary
-Stock Options
-Paid gym membership
-Pre-tax transportation and commuter benefits
-6 month parental leave (or double salary to pay for your partner's unpaid leave)
-Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
-A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
-Daily catered lunch, snacks, and drinks
-Budget to attend conferences, train, and further your education
-Relocation assistance

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
-Free travel for any person accompanying a breastfeeding mother and her baby on a business trip -A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximu
Generous Parental Leave
6 month parental leave (or double salary to pay for your partner's unpaid leave)
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
HyperScience employees receive 30 days per year of paid time off annually (not including holidays and sick days).
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Paid industry certifications
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