Ro
Ro's mission is to be a patient's first call for all of their healthcare needs.
New York, NY

Director of Product Design, Patient Care

| Greater NYC Area
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About Ro
Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.
About the Role
We are looking for a Director of Product Design to lead the vision, execution and optimization of delivering best-in-class care. You'll be accountable for Ro's patient-to-care-provider and provider-to-provider touchpoints, focused on areas such as: queuing and communications (video/chat), medical diagnostics and alerting, as well feature builds that enable new product launches. As a leader within the broader Design team at Ro, you'll report directly to the VP, Design and work closely with other Directors to strengthen design processes and culture, and promote design thinking in every area of our organization.

What You'll Do

  • You'll collaborate with counterparts from the Tech Org (Product Design, Product, Engineering and Data) to understand the requirements of various internal users (such as doctors, nurses and medops personnel) and define design goals using the needs of our patients as a north star.
  • You'll establish design vision and strategy, both holistically and pursuant to key areas of focus in our Patient Care domain. You'll play a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. In addition to continuous improvement of existing systems and services, you'll help launch new and innovative health care experiences on the Ro platform.
  • You'll help scale Product Design at Ro, both by hiring and developing the existing team. You'll build upon our 2+ years of established design culture: first by understanding the whys and hows of our operation, our mission, and our values, then by adding your perspective and creating a space for others to continually share their own.
  • You'll work with other Directors of Product Design to prioritize and guide Design and Tech Org initiatives—such our design systems, and our dedication to accessibility—and drive them towards meaningful milestones.
  • You'll foster cross-functional relationships with teams outside the Tech Org, including Medical, Medical Operations, Care, Legal, and others.

What You’ll Bring:

  • Prior design management experience in an organization that is scaling quickly, with a track record of managing effective teams of 5 more Product Designers, UX Researchers and other design roles.
  • Experience in the healthcare field is not required, though a strong growth and systems mindset is. From this perspective, you’ll consult with inhouse medical experts to arrive at meaningful goals and objectives for your team, and advocate for important design decisions to company leadership pursuant to those measures.
  • As a mentor and coach to Designers and Researchers, you're adept at giving and receiving feedback that improves design outcomes and fosters learning. You are obsessed with creating the right circumstances and conditions for design to deliver value, and for individuals to create meaningful, career-defining work.
  • As a leader you are selfless and view your position as a Director as an opportunity to serve others. You deploy your team in a way that shares decision making, encourages ownership and autonomy, and drives engagement. You recognize great design work and inspire others to achieve higher levels of excellence.
  • A deep understanding of user-centric problem solving, design thinking and the full-cycle of the product development process. Your knowledge is rooted in experience as an expert practitioner of multiple design disciplines, which may include: service design, user experience design, interaction design, information architecture, user interface design, visual design, research and others.
  • Empathy for our patients, current and future, as well as teammates and internal users of our products, such as in-house pharmacists, doctors and care team members.

Benefits + Perks:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • Commuter benefits
  • 401(k)
  • Flexible PTO
  • Fitness reimbursement
  • Paid maternity/parental leave 
  • A never-ending supply of office snacks + coffee + tea
  • The cutest office dog you’ve ever seen

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice
Partners with Nonprofits
Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes
Friends outside of work
Eat lunch together
Intracompany committees
Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community
Hiring Practices that Promote Diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.

RSZ

Founders

Jobs at Ro
28

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Content
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Engineering Manager

Ro
Greater NYC Area
16 hours ago
+49
As an Engineering Manager at Ro, we’ll be leaning on you to influence the opportunity to grow, scale, and strategize new developments across the organization. You thrive in a fast-paced environment, ready to make an impact and lead with empathy to develop and mentor engineering teams building complex products, solutions, and systems.

Senior Data Analyst, Product

Ro
Greater NYC Area
16 hours ago
+49
As a Senior Data Analyst, Product you will guide a product squad’s strategy and roadmap. This means everything from leading strategic analyses to inform decision-making and prioritization, to measuring product feature performance, to building out data availability and BI solutions, to brainstorming approaches to unstructured problems. You are analytical and technical, and you can communicate excellently with non-technical and technical stakeholders alike. You thrive in a startup setting, where every day is different and the problems that you’re tackling often don’t have established solutions. You are exceptionally thorough. You have a bias for action, and you love leveraging data to help our members become a healthier version of themselves.

Sr. Manager, SEO

Ro
Greater NYC Area
16 hours ago
+49
We are looking for a technical SEO leader to support and accelerate our organic search efforts across our business units. You will be responsible for a significant amount of organic search traffic, and will work closely with our Senior Director, Growth to craft, fine-tune, and implement our long-term SEO strategy. You will collaborate daily with our content team to accelerate the success we’ve seen with Health Guide—Ro’s main content hub and partner with our technical teams to implement ongoing platform optimizations.

Senior Product Development Manager - Skin & Hair

Ro
Greater NYC Area
18 hours ago
+49
Who are you? Great question. You can create and drive a long-term product development strategy. You have a deep understanding of the end-to-end development of new OTC products from consumer insights to manufacturing to packaging. You understand the players in the space and the incentives that drive each of their decisions. You’re willing to roll up your sleeves and get your hands dirty. You have the ability to motivate and lead a cross-functional team around a mission. You work extremely hard. You can articulate the “why” behind your decisions. You build things people want. Most importantly, you are driven by a desire to create products that advance the patient experience in the healthcare space.

Operations Analyst

Ro
Greater NYC Area
18 hours ago
+49
Who are you? Great question! You’re someone who is effective at managing multiple tasks simultaneously and comfortable taking on responsibility. You’re a problem solver; you don't accept the status quo, and are always looking for creative solutions. Highly analytical and a good communicator. You can, not only, knock out a complex analysis, but can also quickly distill key insights and always find the right tone. You possess the interpersonal skills to work quickly across multiple teams and stakeholders. You have experience in technical tools (e.g., Excel) and have a willingness to further develop this skill set.

Senior Supply Chain Manager

Ro
Greater NYC Area
18 hours ago
+49
As a Sr. Supply Chain Manager, you will manage multiple areas of the business including, but not limited to: our purchasing initiatives for OTC and packaging, building and managing the overall forecasts, and identifying areas of opportunities throughout the Supply Chain. The position is geared towards someone wanting to make a big impact on the procurement lifecycle in a fast-growing organization.

Senior Supply Chain Analyst

Ro
Greater NYC Area
18 hours ago
+49
As a Senior Supply Chain Analyst on the retail team, you will play an important role in coordinating the movement of all of Ro’s OTC products across our supply chain and help to track the performance of our retail business to ensure that we are purchasing what we need, and when we need it. You will work directly with our retail partners to assist with planning and demand forecasting and will work cross-functionally with the OTC product team to help source and vet new suppliers, and onboard/manage the partners that help us to operationalize our retail strategy. 

Associate Counsel

Ro
Greater NYC Area
5 days ago
+49
About Ro Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication

Senior Software Engineer, Backend - Patient Experience

Ro
Greater NYC Area
5 days ago
+49
This team is focused on building awareness and consideration of Ro for our potential members. We're enabling patients to seamlessly begin treatment on Ro's platform while also developing a robust member experience to ensure continuity of care. In 2021 we're embarking on a new mission to be closer to our patients with an iOS app's launch. As a backend engineer, you'll be joining the mobile team and making sure our backend and APIs can support our growing app needs. As we work towards our launch this year, you'll have a huge impact on the product and Ro to deliver the data that our app needs to be successful. As an embedded member of the mobile team, you will do much more than writing code - you'll be an integral part of the entire product development process, from ideation through delivery and iteration.

Director, Offline Marketing

Ro
Greater NYC Area
5 days ago
+49
Reporting to the VP, Growth, this individual will be responsible for driving performance across these key top-of-funnel channels. They will be a senior partner and driving force behind the continued evolution and improvement of our creative, working in tight coordination with our Marketing team to ensure that creative hits the mark from both a brand and performance perspective. They will maintain and develop key external relationships with agencies and marketing partners and will constantly survey the landscape for new partners, services and tools that may enhance our campaign efforts. 

Director, Growth Strategy & Performance

Ro
Greater NYC Area
5 days ago
+49
The Director, Growth Strategy & Performance is a new role within Ro that will focus on driving the high level strategy and execution of Ro’s performance marketing campaigns across paid channels for all of Ro’s primary consumer brands (Roman, Rory, Zero), with a particular focus on digital performance channels.

Director of Clinical Informatics

Ro
Greater NYC Area
5 days ago
+49
The Director of Clinical Informatics will report to our SVP of Medical Affairs and work closely with the Product, Medical Operations, Pharmacy and Data teams to ensure that Ro designs and implements an electronic medical record system that is built for providers. At Ro, you will be integral to building technology that helps individuals become a healthier version of themselves, turns physicians into better healthcare professionals, and powers our increasingly complex medical network.

Creative Director - Roman

Ro
Greater NYC Area
5 days ago
+49
This role will sit within Ro’s Marketing team and will lead the creative strategy and execution for the Roman brand, acting as a leader and providing creative vision that will help build Roman into an iconic men’s health brand that leaves a lasting impression with its members across every aspect of the customer journey. This is a creative leader within the company that will represent both the Ro culture and Roman creative standards to all levels and disciplines within the Marketing department and company-wide. 

Director, Content and Community

Ro
Greater NYC Area
5 days ago
+49
Ro is looking for a Director of Content and Community to make a significant impact through compelling storytelling, measurable content experiences, and community interactions– establishing our brands as industry leaders, fueling our rapid growth and capturing the attention and trust of our patients. This role will report to the VP of marketing and will mentor, manage, and grow a talented team of full-time and contract copywriters, content strategists, community managers and freelancers.

Medical Writer

Ro
Greater NYC Area
1 week ago
+49
Working as part of the Medical Content Team, producing high-quality material intended for the general public. Material includes articles on the epidemiology/pathophysiology/treatment of diseases, lifestyle articles centered on medical topics, expert interviews, blog-style articles on topics of personal interest, and reporting on medical news. Articles will be published on Health Guide. Researching topics in-depth by primarily relying on scholarly resources for information. Writing original copy while translating complex medical information into easily-digestible information. Properly citing all material. Identifying opportunities to include graphics, illustrations, video content, and interactive content into material and working with other members of the team to make it happen. Revising your own work based on feedback from peers. Systematically reviewing older content to update relevant facts and figures.

Design Director

Ro
Greater NYC Area
1 week ago
+49
About Ro Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication

Director of Infrastructure

Ro
Greater NYC Area
1 week ago
+49
Lead engineering teams to improve and consistently deliver software within the Infrastructure team. Influence change and deliver sustainable technical and architectural decisions to improve efficiencies across the board. Build a strong foundational relationship within and across teams, leading by example and embodying Ro’s core values of relentlessness, empathy, curiosity, effectiveness, and magic. Act as a bridge between other squads and departments such as Product, Design, Data, Finance, and Security. Advocate for technical engineering excellence and guide career growth development for team members.

Senior Product Designer

Ro
Greater NYC Area
1 week ago
+49
We’re looking for a multi-disciplinary designer and a strong collaborator, who’s passionate about telehealth space. You’ll be an integral part of the entire product development process working closely with Product Managers and Engineers, from research and ideation through delivery and iteration. You will bring a strong mix of design leadership, user-centric problem solving, innovative product insights, and UX expertise to the teams. In collaboration with stakeholders across medical, legal, marketing, operations, your work will impact the lives of our members all across the country.

Software Engineer, iOS

Ro
Greater NYC Area
1 week ago
+49
As a Software Engineer on the brand new Mobile Team, you’ll build a future of mobile function at Ro from the ground up enabling Ro to expand medical care access to millions of Americans. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You’ll do much more than just write code - you'll get to define our mobile architecture, engineering culture, processes, and best practices.

Associate Editor

Ro
Greater NYC Area
1 week ago
+49
About Ro Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication

Senior Designer, Physical Products & Packaging

Ro
Greater NYC Area
1 week ago
This is a hands-on design role. Your initial focus will be on the end-to-end execution of OTC products and associated packaging, such as: primary and secondary containers including boxes, sachets and bottles; labels; informational inserts; usage guides; promotional items and more. You’ll work closely with a cross-functional team to bring them to market through new product launches and product line extensions. You’ll work on progressively optimizing existing products by considering all of the users in the fulfillment chain, including: our members, our supply chain operations, our manufacturers. You’ll use your expertise to drive towards business and cost objectives without compromising the overall user experience.

Manager, Corporate Development

Ro
Greater NYC Area
1 week ago
We are growing quickly and looking for someone to help define the future of healthcare as one of the first members of our Corporate Development team. Innovation is needed in healthcare now more than ever and it won’t all come from a single company - this role will be instrumental in helping to build our platform and to source, analyze, diligence, and execute strategic acquisitions that accelerate Ro’s overarching goal of becoming a patient’s first call. Who are you? That's a great question. You thrive in the uncertainty and fast pace of a startup. You embrace change. You’re relentless. You do things that don’t scale but can scale them up when necessary. You’re metrics driven and love data. You can articulate the “why” behind your decisions. You’re constantly in pursuit of the best allocation of resources for the company, not in pursuit of the deal at all costs.

Director of HR Operations

Ro
Greater NYC Area
2 weeks ago
As the Director of People Operations, you will design, execute, and optimize the foundational and operational People team work to ensure it is efficient and effective. Reporting into the Chief People Officer, you will help us improve the scalable, customer-friendly, and timely ways we currently run day-to-day HR by zooming out to see patterns and trends and then digging in to implement process, system, and/or education. You will have the unique opportunity to relentlessly drive improvement as we grow and support the business in achieving our meaningful mission and stellar results.

Director of Product Design, Patient Care

Ro
Greater NYC Area
2 weeks ago
We are looking for a Director of Product Design to lead the vision, execution and optimization of delivering best-in-class care. You'll be accountable for Ro's patient-to-care-provider and provider-to-provider touchpoints, focused on areas such as: queuing and communications (video/chat), medical diagnostics and alerting, as well feature builds that enable new product launches. As a leader within the broader Design team at Ro, you'll report directly to the VP, Design and work closely with other Directors to strengthen design processes and culture, and promote design thinking in every area of our organization.

Medical Content Manager

Ro
Greater NYC Area
2 weeks ago
As Medical Content Manager, you’ll work as part of the Medical Content Team, producing high-quality material intended for the general public. You’ll help us make Health Guide—Ro’s digital publication—the go-to online resource for medical information.

Member Experience Coordinator - Part-Time (Evenings and Weekends)

Ro
Greater NYC Area
2 weeks ago
Field and respond to member inquiries across all of our channels (phone, chat and email). Help with member onboarding, product education and general troubleshooting. Drive conversion by educating members on product, pricing and onboarding questions. Help troubleshoot issues with account management, shipments and billing. Be the eyes and ears of the patient, alerting the development and fulfillment team of any technical issues that slow down the patient experience. Also be their head, shoulders, knees, and toes. Find creative, fun, and professional ways to deliver the best possible support for our patients.

Growth Coordinator, Offline

Ro
Greater NYC Area
2 weeks ago
As the Growth Coordinator, Offline you will play a key role in driving forward a wide range of campaigns for Ro’s brands across top of funnel channels such as TV, Radio, Podcasts, Out of Home. From ensuring that our creative projects are on track to coordinate campaign launches across multiple channels, you will have an innate ability to execute on tasks and help effectively share Ro’s brands with consumers across top of funnel channels.

CRM Manager

Ro
Greater NYC Area
2 weeks ago
The CRM Manager role will play a vital role in the ideation and execution of programs aimed at improving held resolution for our members, supporting the rollout of complex conditions, and enabling CRM support for our Ro Pharmacy business line.  Reporting to the Senior Director of CRM, the CRM Manager will be responsible for the implementation and analysis of Ro's cross-channel marketing campaigns. The ideal candidate is a thought partner for innovative use of testing, technology, data, and insights to drive campaign efficiency and effectiveness. They will help to translate these ideas into action through organization, orchestration, and collaboration with the right team and tools to make it happen. The position collaborates with all parts of the business to create and execute CRM strategies that move business metrics.