Director of Product Design
MISSION
As a Director of Product Design at SwagUp, you will be a key player in ensuring our customers have a flawless user experience from start to finish on our site/platform! You’ll be working with technology, product and data to continuously elevate the customer journey by focusing on user insights and strategic roadmap initiatives.
You will own user research, our design system, design process, UI/UX, and manage and grow our UI/UX team, which is currently composed of two junior designers.
You’ll be fundamental in crafting compelling user flows that are simple, intuitive and geared towards solving user problems and pain points. The world of custom swag and logistics is somewhat complicated and we aim to break it down in the most intuitive ways possible. Many of the problems we are solving are unique to this industry and require creative solutions.
An ideal candidate for this role takes full ownership of the design delivery process by presenting ideas and designs based on business requirements and is key in the development stage in working side by side with engineers, and is willing to roll up their sleeves and design as well. We encourage a natural curiosity towards what new UX trends and technologies are available to continuously set our product apart.
This role is perfect for you if you are detail-oriented, thrive in a fast-paced environment, and love collaborating across teams! Individuals will thrive in this role if they like to buck the status quo, are organized, can manage a team, are empathic, and have strong opinions that can be backed by logic and first principles.
RESPONSIBILITIES
Own the design process, present and iterate design solutions to internal and external stakeholders.
Coordinate the delivery of design across the various product discovery stages including: wireframes, flow diagrams mockups and prototypes.
Take high level requirements and turn them into highly functional proof of concepts.
Contribute to design systems to improve product usability and visual appearance.
Use data and feedback to make informed decisions with the product and technology team.
Partner with product managers to perform user research.
Lead a small team (2+ you) of UI/UX designers
REQUIREMENTS
At least 5 years of design experience.
Experience managing other designers.
Problem solvers or someone who loves to build new ideas from start to finish.
Ability to coordinate multiple ongoing projects.
Experience presenting designs to internal and external stakeholders.
Ability to use design practices and data to defend design decisions and propositions.
Ability to quickly iterate on designs based on feedback.
Experience collaborating with product manager, engineers and cross-functional stakeholder.
Experience working with tools such as Figma, Zeplin and Invision.
Ecommerce and SaaS experience preferred
WHAT SUCCESS LOOKS LIKE
Establishing and reinforcing design processes from ideation to delivery.
Advocating for consistent design patterns.
Creating a collaborative and iterative internal design culture.
Speeding up the design process while also delivering better outcomes for users
Building a world-class design team and culture
SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon
ABOUT US
SwagUp is an API first company where top brands can create, automate, and distribute swag. We take all the heavy lifting from design work, assembly, storage, and shipping worldwide. Our platform allows clients to work collaboratively with all their co-workers on any swag project without the headaches!
If you like challenging the status quo, and working in small, unstructured environments, you’ll fit right in.
We’ve accomplished so much in under 4 years, but we’ve just begun to crack the surface. We look forward to meeting you.