Director of UI/UX

| Greater NYC Area
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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Director of UI/UX

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months:

  • Launch in multiple countries internationally 

  • Doubled team size 

  • Grew revenue 10x+

  • Raised $100M+

  • Managed 200M+ emergencies (on average 400K/day) 

  • Helped save thousands of lives  

What this role is about: 

RapidSOS is looking for a Director of UX/UI to join our growing team. Reporting to our VP of Product, the Director will define and oversee the execution of RapidSOS’s overall UI/UX vision. RapidSOS is driven by our mission, so you will be expected to bring your creativity, experience, and sense of urgency to drive the company’s UX strategy, key initiatives, and team forward. You will collaborate with Product and Engineering Leadership, Engineers, Product Managers, and Marketing Leaders to plan, drive, and execute high-quality results to support our mission. 

What you’ll do:

  • Define and oversee the execution of RapidSOS’s overall UI/UX vision by establishing design/UX principles and encouraging teams to adhere to them

  • Collaborate with Product Managers to lead and execute activities for the UX discovery process; inclusive of experience mapping, story mapping, user tests, prototype development, etc.

  • Leverage expertise in various methodologies to determine which collaborative techniques are necessary in a particular discovery cycle

  • Design and conduct user research, using both quantitative and qualitative methods, and translate metrics/usage data into solid hypotheses around potential design solutions

  • Create high-quality design deliverables, including high and low-fidelity sketches and layouts, and collaborate with the Engineering team to drive towards an optimal solution, considering constraints

  • Manage and grow a team of designers

  • Facilitate team discussions and workshops in order to inspire team creativity and encourage multiple ideas around a particular problem or feature

  • Advocate for a design-centered approach to a variety of company activities, with the goal of transforming the organization into a design-focused one. Facilitate team discussions and workshops in order to inspire team creativity and encourage multiple ideas around a particular problem or feature

  • Partner with Brand Marketing team to ensure a seamless experience between the brand and the product

What we're looking for in our ideal candidate:

  • 6+ years of UI/UX experience

  • Experience managing a team

  • Strong communication skills with the ability to communicate in a strong and concise manner

  • A portfolio of work with a proven track record of success in creating delightful products

  • Strong interaction and visual (UI) design skills

  • Fluent in qualitative user research tools and techniques

  • Familiarity with modern, Agile UX group facilitation models

  • Highly conversational in industry and company topics

  • Conversant in front-end coding concepts and able to design to constraints

  • Fluency in Sketch and Invisionapp

  • Experience with HTML, CSS & JavaScript preferred

What we offer:

  • The chance to work with a passionate team on solving one of the largest challenges globally

  • Competitive salary and benefits and equity participation 

  • A dynamic, flexible, and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • GainsightAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

3 Park Ave, Fl 22, New York, NY 10016

An Insider's view of RapidSOS

What’s the vibe like in the office?

I’m really psyched to work here - whether it is from home or at the office. Our work is intrinsically aligned with many things I deeply care about; it's a constant driver and motivator. I'm sure all my co-workers feel the same way. The work culture is lively and there's nothing better than solving critical challenges with intelligent folks.

Drew

UX/UI Lead

What's the biggest problem your team is solving?

I come with over 17 years of experience in Public Safety. During my 14 years at the dispatch console, I realized that location is the #1 driver in 911. Without location data, everything stops. Working for a company that makes its MISSION to provide lifesaving tools such as accurate location, additional data, and demographics has been amazing.

Jennifer

Public Safety Regional Manager

How has your career grown since starting at the company?

Working side by side with extremely talented and experienced co-workers at RapidSOS has helped me grow from a new graduate engineer to a mission-critical project owner. High standards for quality, passion for the mission, and a culture of ownership create an environment where team members help each other become better every day.

Jordi

Software Engineer

How do you empower your team to be more creative?

I empower my team to lead impactful projects that push them to think outside the box and, in doing so, tap into their creative and analytical minds. This seeds impressive outcomes that project leads can be proud to own and that push our organization to keep thinking beyond the status quo.

Jessica

VP, Strategy & Global Partnerships

What’s the vibe like in the office?

The vibe in the office is very energetic. Coming from investment banking, it was like walking into a completely different universe. You see teams collaborating in breathtaking conference rooms and while others play table tennis to reset their day. From our inclusive events to Lunch & Learns, I look forward to working with everyone.

Faizan

Strategy & Operations Associate

What are RapidSOS Perks + Benefits

RapidSOS Benefits Overview

At RapidSOS, we strive to take care of our employees so that they can focus on what matters most: building a world-class organization committed to saving lives every day. Our ever-evolving perks & benefits program is designed to be competitive in the market, as well as target the unique needs and desires of our employees.

Traditional benefits include health insurance, dental/vision plans, a 401(k) program, and parental leave, in addition to unlimited PTO for folks to recharge. We also encourage employees to participate in our physical/mental wellness programs along with our professional development programming.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our perks program is ever-changing! It is designed to fit the current needs of our employees because we understand that one size doesn’t fit all! As COVID changes our personal and professional lives, the People Team spends a great deal of time creating and implementing inclusive programming from company-wide virtual lunch hours and holiday celebrations to fitness challenges. Seasons change and so do perks!

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