Experience Researcher, NYC

| Greater NYC Area
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The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays, and how Asana can empower teams to thrive in a collaborative environment. Our work informs teams at every level of the company and drives key roadmap decisions.

We’re looking for a creative, curious, collaborative human who is excited to help us in our mission to improve the world of work. Our ideal candidate has experience crafting and delivering a wide range of research and can balance rigor with experimentation.

What you’ll achieve

  • Build a well-rounded understanding of our customers and communicate that empathy throughout the company
  • Identify and prioritize the right open questions and proactively plan your research roadmap in partnership with product teams
  • Translate insights into measurable customer experiences aligned to business goals
  • Balance tactical and strategic research to deliver high-impact results
  • Help define the usability bar and advise on meeting that bar
  • Give guidance to teams outside of project work to help them make sound, customer-backed decisions
  • Recommend and enact improvements to the team’s process, tools and communications
  • Identify research needs in partnership with product teams then design, plan, and execute on the highest leveraged work
  • Partner with Research Ops to help scale our work, supporting our ambition to have best in class research and insights for our product teams
  • Through your research and leadership skills, ensure that we ship meaningful customer experiences that achieve business goals
About you
  • 4+ years of experience practicing ux research for digital products
  • Experience with a wide variety of research methods applied across the product development cycle
  • Apply frameworks and model-thinking
  • Able to distill research findings into clear, actionable insights for you and your team
  • Quickly build trust and rapport with stakeholders at every level
  • Foundational knowledge of information architecture, design principles and content strategy for both web and mobile 
  • Strong organizational skills; ability to manage multiple projects at various stages in the research cycle
  • Skilled presenter and persuasive communicator

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.

Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • React JSLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • InVisionDesign
    • SketchDesign
    • FramerDesign
    • AsanaManagement

Location

3 World Trade Center, New York, NY 10007

An Insider's view of Asana

How would you describe the company’s work-life balance?

At Asana, we're collaborative and cross-functional, making us highly effective in our work. We have a good understanding of how we work together and on an individual level. We're all working towards the same goal, so we have a lot of trust and rapport with one another. This makes it easy to go home and spend quality time with family and friends.

Nico

Product Design Manager

How do you collaborate with other teams in the company?

The entire company runs on Asana! We rely on our own software to ensure collaboration across teams and offices happens smoothly and responsibility is clear.

Scott

Product Engineer

How has your career grown since starting at the company?

Asana runs on distributed responsibility, which means leaders work to empower others to be as autonomous as possible. The opportunities for me to mentor others and guide teams have let me grow from being Asana’s first new grad hire to an Engineering Manager in our NYC office. I love that my career growth has come from focusing on areas I love!

Rachel

Engineering Manager

How do you empower your team to be more creative?

We believe that creativity is borne of autonomy and clear responsibility. We have a company commitment to taking and giving full responsibility. This means we like to be explicit about who owns what and what that entails. This empowers team members to be creative with their solutions because they own the outcomes.

Scott

Site Lead

How does the company support your career growth?

I value the emphasis on personal development. Whether it be learning new technical skills or improving my communication and relationships with others, Asana has supported my growth.

Michelle

Product Engineer

What are Asana Perks + Benefits

Asana Benefits Overview

The work you do at Asana will be challenging, and the pace will be fast. Our benefits programs center on wellness and empathy, and are designed to ensure that you are energized, focused, and thriving. Asana, we provide you with comprehensive health benefits, flexible time off, free executive and life coaching and our in-house culinary program, where you can fuel up on healthy, organic snacks and three meals a day, made by our Culinary team.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
We pay 100% of dental benefits premium and 60% for eligible dependents.
Vision Benefits
We pay 100% of vision benefits premium and 60% for eligible dependents.
Health Insurance Benefits
We pay 100% of health benefits premium and 60% for eligible dependents.
Life Insurance
We offer basic life and AD&D insurance for beneficiaries at 1x an employee's annual salary, up to $170,000.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to sixteen weeks of Parental Leave that can be used in a continuous block, or intermittently, over the baby’s first birth, adoption or foster year.
Flexible Work Schedule
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
We offer 10 paid days to observe major holidays throughout the calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
Our office is casual, so we encourage our team to wear what makes us most comfortable.
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Asana covers up to $100 per month for health and fitness memberships and classes.
Professional Development Benefits
Job Training & Conferences
Diversity Program
We commit to creating an empowering and welcoming workplace culture through Diversity and Inclusion. We celebrate and support our identities with ERGs and continue to develop fair hiring practices.
Lunch and learns
Cross functional training encouraged
Mentorship program
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