Head of Product Design

| Greater NYC Area
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Working directly with our VP of Product, the Head of Product Design will work with marketing, product management, R&D, and customer support to define and execute on the end-to-end customer experience that defines our physical spaces and digital products. You will build and lead a world-class design organization that will create groundbreaking, transformational advancements in real estate, construction, interior and product design.

What You’ll Do

  • Be a true advocate for design thinking at the highest level of the organization and demonstrate its ability to deliver business value
  • Create and drive the company’s strategy for design – align and collaborate with key stakeholders in marketing, product management, R&D, and customer support to ensure this vision helps deliver on both the customer and business goals
  • Ensure brand & system level consistency across our large set of products for both consumers, corporates, restaurants, drivers and internal tools
  • Build, manage, and mentor a multi-disciplinary team of user experience and visual designers, art directors, and other design competencies
  • Advocate for the customer in all decisions with the product, engineering, and design teams
  • Draw insights from the work of our talented research team and know how to turn those insights into tangible design solutions
  • Oversee the creation and iteration of best-in-class service experience for our community of customers
  • Define strategy and process for design system development and iteration throughout our product and interior design

Who You Are

You are highly engaged and visible in the global design community. You have strong experience working across all digital and physical manifestations of what we design - from responsive web to native applications to the next technological leap. You possess deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”

  • 7+ years of Product Design & UX experience for either consumer or B2B brands with a focus on complex flows and use cases across customer journeys
  • 4+ years at an effective design organization which has shown excellence in product design
    • Strong point-of-view on modern, effective design processes and systems
    • Evidence of successful collaboration with engineering orgs
    • Evidence of using research and data to steer design thinking
    • Point-of-view on how to create happy, productive design organizations
    • Awareness of best-in-class tools for design and prototyping
  • Expertise and experience in other design disciplines such as illustration, art direction, graphic design, photography, industrial design, or interior design
  • Extensive understanding of prototyping methodologies and practices, user research methodologies and A/B test planning/execution
  • Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity

About Knotel

Knotel is transforming the office market with its Agile HQ™ Platform. Making long-term leases a thing of the past, Knotel designs, builds, and operates custom spaces for established and growing brands, so they can be free to grow their businesses at will and build what’s never been built.

Named a Business Insider Top 50 Startup and New York's Hottest New Workspace Model, Knotel has over 50 locations across more than 1 million square feet in New York, San Francisco, London, and Berlin. Founded in 2016, Knotel has raised $100 million in funding. Knotel’s member network includes companies like Starbucks, Cheddar, and King. Visit www.Knotel.com.

Our Core Values

Fly your Flag - Don’t check your identity at the door. Bring it inside - we are better for it.

Don’t Look Away- Care for the details no one told you about. Make every space a home and give the gift of belonging.

Outcomes, Not Processes- Time is precious. Save it. Start with the goal and back out the journey

Get Uncomfortable- Innovation starts at the edge of the unknown. Embrace the adventure and sign up for the hairy challenges.

“Where is it Engraved…”- Question orthodoxy.

Share in the Victory Dance- No one summits alone. Leverage the best in others and offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work. This is all fueled by our employees, who drive the efforts and initiatives outlined here.

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Location

We operate in the heart of Koreatown, but have been known to move offices. Come ready to share your space and potentially move around the city!

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