Instructional Designer
We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!
The Impact You Will Make
Grubhub is looking for an enthusiastic Instructional Designer to join our Care Training team and assist in supporting our contact centers. We are seeking an individual who is extremely knowledgeable in their field of expertise and possess experience creating curriculum. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced and ever-changing environment.
You’ll need to be ready to dive right in – our staff is always growing and the training never stops. It’s hard work, sure, but it's also a fun place to work. You should be excited about becoming a change leader in our uniquely awesome culture.
- Design learning solutions (e-Learning, instructor-led, virtual and self-paced) based in adult learning theory
- Build training materials with learning objectives and key takeaways in mind
- Deliver ongoing refresher, continuing education and professional development courses in critical areas identified
- Collaborate on the design and development of training content, video production and animation with input from subject matter experts to produce sound instructional products
- Develop and publish eLearning modules to a Learning Management System
- Provide guidance of curriculum materials to ensure that they adhere to instructional design and learning principles appropriate for a global audience.
- Assists trainers in the design and development of training material by conducting weekly audits
- Additional responsibilities as dictated by business needs
What You Bring to the Table
- A Bachelor's Degree or higher
- 3+ years of instructional design and development experience in web-based (e-learning), self-study and instruction led training programs, with a strong focus on call center training.
- Knowledge of relevant course delivery platforms with strong proficiency in Learning Management Systems, Articulate Storyline, Adobe Suite or other similar eLearning tools as well as experience in graphic design.
- Understanding of current trends and best practices in instructional software, multimedia applications, and internet-based technologies in training settings
- Strong organization skills, flexibility and must be able to thrive in a fast-paced, demanding, deadline-oriented environment, while managing competing demands simultaneously
- Strong interpersonal and communication skills with the ability to interact frequently with instructors, stakeholders, and management
- General understanding of the ADDIE model and / or similar ISD approach
- A creative approach to design and problem solving
And Of Course, Perks!
- Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
- COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.