Instructional Designer

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Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is seeking an Instructional Designer to join our growing Enablement team in building world-class content and programs. You will design, develop, and release curricula and content that enables our revenue teams to exceed Latch’s aggressive revenue targets across multiple segments and with varied products.

Responsibilities:

  • Partner with subject-matter experts, sales/revenue enablement colleagues, and sales/revenue leadership to create onboarding and continuous learning content needed to support the teams throughout the sales cycle 
  • End-to-end design, development, and release digital learning content for Latch products using adult learning principles and instructional design best practices to fit the needs of our learners within a fast-paced, continuous delivery environment 
  • Recommend and implement solutions to address knowledge gaps
  • Regularly revise, update, and enhance current training content and learning assets to reflect product changes, updates to learning paths, and new releases
  • Recommend instructional standards, learner engagement strategies, and evaluation plans
  • Provide clear timelines through all phases, communicate with key partners and stakeholders, and select appropriate measurement for successful implementation
  • Assist and support revenue enablement initiatives as needed

Qualifications:

  • Bachelor’s degree, preferably in Instructional Design, Adult Learning/Training, Graphic Arts, or other related educational fields OR equivalent combination of education/job related experience
  • 5+ years of experience in instructional design
  • Experience designing curricula for sales roles is required
  • Experience in building multi-media assets such as graphics, videos, and podcasts preferred
  • Background in Agile and ADDIE methodologies
  • Strong project management and organizational skills
  • Ability to work in a fast-paced environment 
  • Able to prioritize business requests and effectively manage deadlines, ambiguity, and change
  • Collaborative, creative, and accountable business partner
  • Passionate about creating world-class programs and curricula
  • Commitment to learning and staying up to date on industry best practices
  • Works best in a diverse, multi-ethnic, and cultural work environment

Founded in 2014, Latch now has 400+ team members working to make spaces better places to live, work, and visit. 

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

Latch has over 100 employees and is subject to OSHA guidelines that require all employees be vaccinated against COVID-19.

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Location

NY

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