Braze
Where your passion is welcome and your impact is real.
New York, NY
Remote

Lead Product Designer, Messaging & Automation

Sorry, this job was removed at 6:43 a.m. (EST) on Friday, March 11, 2022
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR

Are you a critical thinker? Are you willing to challenge ideas and receive feedback? Are you comfortable with ambiguity? We are seeking a fearless and passionate Product Design Lead to join Braze’s Messaging & Automation Team. 

Product Design Leads at Braze have the freedom to work on all aspects of the user experience, with particular strength in at least two areas of user experience, or service design — user research, service design, user flows, design documentation, diagramming, interaction design, rapid prototyping or, design documentation, to name a few examples. 

WHAT YOU'LL DO

As the lead designer for the Messaging teams, you think in big picture and details. You will: 

  • Work with the Design Manager to prioritize the queue of tactical work across multiple teams
  • Collaborate with cross-functional counterparts to build out and expand upon the team’s vision
  • Lead the problem definition, scope, MVP, and ideation for strategic initiatives 
  • Develop new process and workflows
  • Mentor designers – sharing your wealth of knowledge of user research, system design, product thinking, and interaction design among others
  • Facilitate conversation to build consensus and alignment
  • Take an active role in defining success for each stage of Messaging projects
  • Review others’ work and provide actionable feedback 

WHO YOU ARE

  • 6+ years of design experience, with at least 2 years experience working on SaaS products. 
  • Experience working independently, but you know when to share insights and output with broader audiences
  • Proven track record of shipping successful products
  • Familiarity working with and / or evangelizing a design system
  • You’re a Design Generalist – with strengths in research and product strategy
  • Experience utilizing data to inform design decisions
  • Excellent communication skills – you solicit and provide feedback, you’re able to translate technically complex ideas into simpler terms for non-technical stakeholders.   

BONUS

  • Significant experience with any aspect of lifecycle marketing
  • Advanced degree in HCI, interaction design, or service design
  • Portfolio demonstrating two extremely strong product design or UX design skills
  • Experience in an Agile organization, working in cross-functional teams / pods / verticals
  • Prior experience at high-growth startups
  • Management experience

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including Asians@Braze, Black@Braze, Femmentor, Healthy Minds @ Braze, Jews@Braze, Parents@Braze, Pride@Braze
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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