Everyone at Policygenius, from our newest customer success associate hire to our CEO, believes that the design process is our primary tool for empathy, problem solving, and innovation. In fact, our product and design teams focus nearly exclusively on our Discovery efforts; learning more about our customers and designing experiments to validate our assumptions. To be successful, we’ve built a balanced team that aims to deeply understand how our real, human customers think about their financial security.

Why Growth Design (Life)?

Our entire design team focuses on product thinking and empathy, but it’s the Growth team that’s responsible for customer success, engagement, and retention. Partnering with top cross-functional teams, Growth designers for our Life products ship quick, focused experiments to find new business opportunities and to solve our customers’ problems in unique ways. They’re metrics-minded and understand which behaviors to look for to measure impact, while shaping a tremendous user experience that helps our customers make their most critical decisions easier.

You will...

• Partner with your product management, engineering, and data peers to identify and prioritize key customer problems, their solutions, and the path to making them reality.
• Continually leverage both quant and qual data to inform and validate your hypotheses.
• Provide the customer’s voice through the entire product lifecycle, advocating for their needs.
• Facilitate cross-collaborative activities that quickly identify solution sets and align understanding of goals and solutions.
• Leverage your experience to be a vocal voice in a growing design culture.
• Shape and contribute to our ongoing design systems development.
• Develop meaningful artifacts that articulate your thoughts and concepts via the means which best communicate them.

We’d love to hear from you if…

• You have 8+ years of experience crafting engaging user experiences through a customer’s full lifecycle.
• You appreciate those tough strategic conversations as much as you enjoy crafting solutions from their outcomes.
• You understand the pain of crafting and iterating to find the most simple solution possible but relish it.
• You are excited to dive into an industry fraught with regulations but wide open for innovation.
• You love to deliver your findings with an “answer first,” approach.
• You are excited to help shape our design culture

You can expect…

• Company-paid health, dental, vision, life, and disability insurance
• 401(k) plan, FSA, and commuter benefits
• Generous PTO
• A flexible-first workplace with the freedom to work in our beautiful offices or remotely as needed based on the needs of your role, your team, and the business
• The opportunity to grow alongside a company shaking up a big, old-fashioned industry, including training, mentorship, and coaching from leadership
• An inclusive community of fun, diverse, and open-minded coworkers committed to our mission of helping people get financial protection right

About Policygenius

Policygenius is the online insurance marketplace combining cutting-edge technology with the expertise of real licensed agents to help people get the coverage they need to protect their family, property, and finances with confidence. Since 2014, we've served as a resource for millions of people on their insurance journeys, and we've placed more than $160 billion in coverage. Our $125 million Series E in early 2022 brought our fundraising total to over $250 million.

At Policygenius, we've worked hard to maintain an inclusive culture amid our rapid growth. We’re proud of building an environment that encourages our teammates to bring their authentic selves to work, and we're looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why we’ve been voted one of Inc. Magazine's "Best Workplaces" four years in a row!

Diversity at Policygenius

Policygenius believes differences should be celebrated, and we're committed to building a team as diverse as the customers we serve. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

As an Equal Opportunity Employer, Policygenius highly encourages applicants from all walks of life. All employment decisions at Policygenius are based on business needs, job requirements, and individual qualifications without regard to actual or perceived race, color, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status, or any other status protected by law.

Come join the team!