Lead Product Designer at MaestroQA

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About Us

At MaestroQA, we believe the quality of your customer experience (CX) defines the quality of your brand …and so do our clients. From Etsy to Mailchimp, Peloton, Zendesk, and more– we're on a mission to create amazing customer experiences globally. 🌎

MaestroQA is modern QA (quality assurance) software that powers customer loyalty. We arm customer service teams with the tools, data, and coaching to transform customer voices into impact-driven business insights. 

We're 70+ employees, growing 100%+ annually, and only scratching the surface of our potential. We recently raised a Series A to help us accelerate our growth. Join us in building the future of CX, we're just getting started. 🚀

Our Values

At MaestroQA, our values drive how we work, who we hire, and whether (or not) you'll love working here. Before exploring this opportunity, let’s explore shared values:

⚡ We pair authentic passion with treating each person like owners.
⚡ We pair structured decision making with socratic debate.
⚡ We pair personal evolution with team evolution and strive to always be evolving.

Sound like you? This could be the home you’ve been looking for… (we’ve been looking for you too!)

You + This Opportunity

As a Lead Product Designer at Maestro, you will take the reins on all aspects of design at MaestroQA. From business partnership to leading design strategy and leveling up the team– your work will shape the future of our design capabilities and product success. Looking for impact-driven work? You've come to the right place.

Here’s what you’ll get to do…
  • Influence the growth of our design team; supporting processes, crafting an effective design vision, and driving design across the MaestroQA product
  • Collaborate with stakeholders; aligning design projects to business goals and pacing design innovation accordingly
  • Own new, challenging projects while delegating and coaching the rest of the team. Continuous learning is important to us; you'll create systems to help the design team improve their craft
  • Touch all aspects of design at MaestroQA, continuously aligning design strategy and orientation to the product’s evolving business needs
We’re looking for people who bring... 
  • Proven success creating and implementing user-centered design systems in dynamic, quickly evolving environments – built enterprise SaaS workflows? Bonus points!
  • A passion for your craft as well as leveraging your expertise to invest in the growth and development of fellow designers – your success and the success of your team are intertwined
  • A ton of care for the user and each detail shaping their experience. You know the transformative impact user-focused design has on a product and evangelize the user experience (UX) throughout your work
  • Experience with structured thinking and decision making – we actively invest in improving each other’s decision making skills through questions and healthy debate

Feel like you’re not checking all the boxes? We highly encourage you to apply anyway. Sometimes the best opportunities are the ones we self-select out of. Take the leap!

Our Benefits

At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

  • Location: Work in-office, hybrid, or 100% Remote 
  • Compensation: Competitive Salary
  • Equity: Company Equity (We recently raised a Series A!)
  • Benefits: Medical, Vision, & Dental Coverage
  • Retirement: 401K & Retirement Planning
  • Time Off: Unlimited PTO & 10 Paid Holidays
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail

Location

Our head office is located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.

Ben

Customer Success Manager, Mid-Market

What does your typical day look like?

As a product designer at Maestro, a typical day for me consists of working cross-functionally with other designers, product managers, and engineers to create the best user experiences for our customers. Throughout my day, I’m in constant communication with my team, creating designs and brainstorming ideas for our upcoming projects

Stacey

Product Designer

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.

Aron

Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.

Vasu

CEO

How would you describe the company’s work-life balance?

At MaestroQA I feel that people are truly appreciated, respected, and treated as professionals. There is open and honest dialogue around work and expectations. That leads to a great work-life balance since each individual is empowered to work in a manner that is best for them.

Michael

Salesforce Engineer

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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