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Lead Product Designer

| Greater NYC Area

The Lead Product Designer will work with marketing, product management, R&D, and customer support to define and execute on the end-to-end customer experience at both the macOS and micro interaction level. You will organize the skillsets that deliver the UX and the interactions with other organizations to execute and demonstrate great design. You will infuse the culture with a design thinking mindset—a creative approach to solving business, product, and user problems, and communicate that great user and customer experiences are great business, and great business leads to sales and profits.

What You’ll Do

  • Be a true advocate for design thinking at the highest level of the organization and demonstrate its ability to deliver business value
  • Create and drive the company’s strategy for design – align and collaborate with key stakeholders to ensure this vision helps deliver on both the customers and business goals
  • Ensure brand & system level consistency across our large set of products for both consumers, corporates, restaurants, drivers and internal tools
  • Advocate for the customer in all decisions with the product, engineering, and design teams
  • Draw insights from the work of our talented research team and know how to turn those insights into tangible design solutions
  • Oversee the creation and iteration of best-in-class service experience for our community of customers

Who You Are

You are highly engaged and visible in the global design community. You have strong experience working across all digital and physical manifestations of what we design - from responsive web to native applications to the next technological leap. You possess deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”

  • 5+ years of Product Design & UX experience for either consumer or B2B brands with a focus on complex flows and use cases across customer journeys
  • 3+ years at an effective design organization which has shown excellence in product design
    • Strong point-of-view on modern, effective design processes and systems
    • Evidence of successful collaboration with engineering orgs
    • Evidence of using research and data to steer design thinking
    • Point-of-view on how to create happy, productive design organizations
    • Awareness of best-in-class tools for design and prototyping
  • Extensive understanding of prototyping methodologies and practices, user research methodologies and A/B test planning/execution
  • Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity

About Knotel

Knotel is transforming the office market with its Agile HQPlatform. Making long-term leases a thing of the past, Knotel designs, builds, and operates custom spaces for established and growing brands, so they can be free to grow their businesses at will and build what's never been built.

Named a Business Insider Top 50 Startup and New York's Hottest New Workspace Model, Knotel has over 60 locations across over 1 million square feet in New York, San Francisco, London, and Berlin. Founded in 2016, Knotel has raised over $95 million in funding. Knotel’s member network includes companies like Starbucks, Cheddar, Stash, and King. Visit www.Knotel.com.

Our Core Values

Fly your Flag - Don’t check your identity at the door. Bring it inside - we are better for it.

Don’t Look Away- Care for the details no one told you about. Make every space a home and give the gift of belonging.

Outcomes, Not Processes- Time is precious. Save it. Start with the goal and back out the journey.

Get Uncomfortable- Innovation starts at the edge of the unknown. Embrace the adventure and sign up for the hairy challenges.

“Where is it Engraved…”- Question orthodoxy.

Share in the Victory Dance- No one summits alone. Leverage the best in others and offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work.This is all fueled by our employees, who drive the efforts and initiatives outlined here.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • MeteorFrameworks
    • Node.jsFrameworks
    • MySQLDatabases

Location

We have an awesome loft space in SoHo. It's easily accessible, a walk from the water, and has great food, drink and entertainment nearby.

An Insider's view of Knotel

What are some social events your company does?

Knotel encourages its employees to socialize during the workday, but also provides fun events and opportunities outside of work for everyone to enjoy. We love hosting themed happy hours, and there's always a Knotel intramural sport you can join. Right now we're preparing for our summer retreat at a local summer camp–hilarious photos to come!

Rebecca

People Operations Associate

What projects are you most excited about?

Where do I start? Knotel has many incredible teams working on projects from increasing the agility and modularity of our spaces to improving the quality and diversity of our product line to meet the needs of our growing roster of corporate customers. My favorite thing about Knotel is that every employee has ownership of projects big and small.

Charlie

Platform Manager, Real Estate & Business Development

How has your career grown since starting at the company?

Knotel's rapid expansion has provided me with a very dynamic work environment. Over the last year, new projects and new roles have created pathways to grow within the company. I'm constantly challenged to own my role as it evolves, and I'm encouraged to build new skills. This has and will continue to be invaluable to my career as a Project Manager.

Jordan

Project Manager

How do your team's ideas influence the company's direction?

The Workshops team has the unique opportunity to explore how to make the Knotel membership more valuable through new ventures and products. In partnership with the expertise within each vertical of the company, we are able to test, learn, launch and scale new ventures and products that build on the Knotel core offering.

Roshni

Manager, Workshops

How would you describe the company’s work-life balance?

I really love my work and I enjoy being with my team, so work doesn’t feel like work. However, no matter how much I love producing results, my family comes first. Knotel has been incredibly accepting of my wonky schedule so that I can get quality time with my family. So my work and life are perfectly balanced here.

Sanjiv

VP of Product

What are Knotel Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We offer competitive discounts at a number of NYC gyms and fitness clubs, as well as Knotel-sponsored boot camp and yoga classes!
Retirement & Stock Options Benefits
401(K)
We offer an individual contribution 401k plan so you can save directly from every paycheck.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid parental leave for both primary and secondary caregivers.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Employees are encouraged to get away for refreshment and inspiration!
Paid Volunteer Time
Every year, Knotel hosts a "Week of Service". Employees are encouraged to take advantage of volunteer opportunities.
Perks & Discounts
Casual Dress
Our office has a relaxed dress code--be comfortable and be yourself.
Commuter Benefits
Company Outings
Knotel hosts happy hours every other week, with company-wide dinners every quarter. We celebrate with holiday parties and an annual company retreat for all employees.
Stocked Kitchen
Our kitchen is stocked with unlimited snacks and beverages to keep our team nourished throughout the day.
Some Meals Provided
We have weekly company-wide catered lunches that are completely technology-free. This allows time for our employees to spend time enjoying each other during the work day!
Happy Hours
Knotel hosts happy hours for employees, friends, and guests every other week. The more, the merrier!
Pet Friendly
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