Lead UX Researcher, Growth
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
* This role is available to be hired remotely
Research at Better
At Better, the research team plays an integral part in gathering insights about the needs, attitudes, mindsets, and behaviors of our customers. We collaborate closely with each other and with our product and design peers to create industry-leading products and services that deliver value to the people who use them, and to Better's businesses.
The role:
As a mixed-methods researcher on the Growth and Marketing teams, your work will set the strategy for how Better launches new products and services to new audiences in new markets.
In this role, you'll be expected to:
- Design, conduct, and analyze primary research studies
- Guide teams to the best methods for the problem
- Move between market research and design research seamlessly
- Act as an embedded partner with your product and design peers
- Find meaning in large behavioral data sets
- Be voice of the user, even (especially) when raw data may point in a different direction
- Share research findings to diverse internal audiences
You'll also be an integral part of a small but growing research group, helping to define the discipline while doing foundational work. As we expand, we want you to:
- Lead by example — if an existing method doesn’t provide value, you'll invent your own
- Know when collaboration with your more quantitative or data-oriented peers is needed
- Expect and embrace changing priorities and requirements
- Bring curiosity, skepticism, and enthusiasm to your daily search for answers
Some things we're looking for:
- 6+ years of experience in research or a related field, focused on consumer-facing digital products
- Examples of interesting work where you were responsible for generating insights that helped improve conversion and growth
- A deep understanding of evaluative and formative qualitative research methods (interviews, contextual inquiry, journey mapping, participatory design, usability testing, surveys)
- Comfort and familiarity with quantitative methods, analyzing metrics, designing experiments, and connecting data to qualitative insights
- Ability to self-mange across multiple tracks of work
- An understanding of inclusive design and accessibility
- Passion for solving complicated problems and making things simple
#LI-remote
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals
- Robust wellbeing offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.