Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most—creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies! We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a global presence with offices in San Francisco, New York, Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As our first UX Researcher, you'll have the opportunity to make a huge impact on both the product and the organization. Your efforts will drive product strategy and execution forward, informing our product delivery, company vision, and long-term roadmaps.

You'll focus on high impact, generative research projects to provide the strategic inputs our designers and product managers need to deliver the best possible experiences.

You'll define what the research program at Iterable looks like, hire a small team of researchers, and have plenty of agency and autonomy in building the practice.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

You’ll get to:

• Own and lead strategy and execution of the UX research program
• Have deep conversations with our customers, develop meaningful connections, and share your learnings with the product team to build empathy and understanding
• Hire a small team of researchers that report to you, and provide them the support and enablement they need to thrive
• Conduct various types of generative research to inform our product strategy, helping us both gain clarity on the as-is experience and shape the vision of the to-be experience
• Keep stakeholders informed ongoing research efforts, and continuously share your findings with the broader product team
• Provide guidance for our product designers and product managers to help them understand the best practices of evaluative research

We are looking for people who have:

• Exposure to a wide range of qualitative research methodologies, with a strong understanding of industry best practices
• Creativity and pragmatism in balancing rigor and scrappiness to derive meaningful, significant insights
• Exceptional written and verbal communication skills to clearly and confidently convey research findings to a variety of audiences
• Some people management experience
• Passion for learning and always improving yourself and the team around you

Bonus Points:

• Experience in a fast-paced startup environment
• Experience with email, push or SMS software
• Experience working with large-scale software platform
• Experience working with a B2B SaaS company, designing and building tools that help people be better at their jobs

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

We’re rethinking traditional workplace planning and looking to strengthen belonging, innovation, productivity, and happiness whether it’s in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK). 

For Colorado-based employment: The minimum salary for this position is $168,000/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

#LI-REMOTE

#LI-PJ1