Lead UX Researcher at Bread

| Greater NYC Area
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Bread is a technology company that aims to transform the way the world shops online. We build tools, technologies and APIs that allow e-commerce merchants to integrate installment loan financing and other alternative payment products anywhere in their customers’ shopping journey. Bread was started in 2014 by financial technology veterans, and has experienced explosive growth to date. We’re backed by top investors including Menlo Ventures, Bessemer Venture Partners, Kinnevik, among others.

We’re hiring a Lead User Researcher to help us build products that transform the way consumers pay for their purchases and help retailers grow their businesses. As a researcher at Bread, you’ll launch features that generate measurable impact while also helping us level-up our craft. You’ll be part of a close-knit Product and Design team that plays an important role in shaping the future of Bread.

Your role at Bread

  • Work with product managers and designers to assess project needs and develop appropriate research plans to support their objectives
  • Conduct on-site, remote, and in-field studies with current and prospective Bread merchants and customers
  • Provide usability and value tests for products under development
  • Work closely with data analysts to integrate qualitative research methods with ongoing quantitative research such as surveys, A/B, and multivariate testing
  • Share tangible findings and prioritized recommendations with the teams on a regular basis
  • Evangelize methodological rigor, standards for research in Bread’s product development, and across the company
  • Manage third-party research vendors as necessary

What we are looking for

Must have:

  • 5+ years of experience in user experience research, incorporating both qualitative and quantitative methods
  • Strong collaboration skills and solid instincts about when to hold the line on methodological rigor and when to adapt to the changing demands of a project
  • Strong sense of curiosity and desire to represent the voice of our customers
  • You demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and a solid grasp of contemporary trends in Web and app design
  • Can hold your own in a meeting and present with a customer-centric POV
  • Are self-motivated and able to manage multiple projects simultaneously
  • 4-year college degree or equivalent education, training or experience
  • Experience working on both B2B and B2C products

Nice to have:

  • Have a degree in Human-Computer Interaction, Human Factors or a related discipline
  • E-commerce or financial services experience
  • Experience with SQL, Qualtrics, remote testing tools, communication design
  • UX Design experience and relevant portfolio
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • LookerAnalytics
    • PythonAnalytics
    • RAnalytics
    • RedshiftAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UsertestingDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park.

An Insider's view of Bread

What are some social events your company does?

We love celebrating all that we can from our monthly happy hours, DI&B events to our summer/winter holiday parties. Our team is extremely thoughtful about how we gather together to ensure everyone is excited about and included in all we do. It fosters collaboration in a more strategic yet relaxed way which helps build relationships.

Britney

Head of Employee Engagement

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

How does the company support your career growth?

Bread encourages us to empower ourselves from the very start of our careers by offering every employee a stipend to seek educational resources and support. If you envision a role we don’t currently offer, or aspire to transition internally, we aim to give you the tools needed to meet your goal.

Gaby

Recruiting Coordinator

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

100% Paid Health, Dental & Vision
Stock Options
Flexible Vacation Policy
Team Events
Weekly Lunches
Learning & Development stipend
Bi-monthly Yoga
Bi-monthly chair massage
Life events and milestone celebrations

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
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