Manager- UX Research at Discovery Direct-to-Consumer
Discovery Inc. and its Digital Studios division (Food Network, HGTV, Discovery, among others) is seeking a highly motivated UX Research Manager who will help to facilitate our UX research practice. This UX Research Manager will work directly with other UX Researchers, Product Managers, UX Designers, Marketing, and our users to better understand user interactions and behaviors with our multiple digital products. This researcher will conduct qualitative and quantitative research to inform and evaluate current and new features, product and experiences. This role will work across different brands and products and will report to the Sr Manager of UX Research and Product.
1. Design, conduct and analyze qualitative studies, including field observations and interviews, remote and in-person user testing studies for existing and future products.
2. Design, conduct and analyze quantitative studies, such as surveys to evaluate impact of product changes and gather insights at scale.
3. Work with researchers, product managers, and designers to prioritize research opportunities in a fast-paced, rapidly changing environment.
4. Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.
5. Collaborate closely with other researchers, designers, product managers and marketing to ensure research delivered is integrated into every aspect of the product and provides a holistic view of our users.
6. Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.
7. Follow up with advocacy to build empathy for our users throughout the organization.
* 5+ years of UX research, testing experience and survey design.
* Proven knowledge of qualitative and quantitative research methodologies and tools, with experience implementing them.
* Exceptional ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights) to arrive at recommendations that deliver customer-focused outcomes for the team.
* Experience integrating user research into product design practices.
* Exceptional communication and storytelling skills.
* Naturally inquisitive, positive attitude, open mind and detail-oriented.
* Strong organizational skills with ability to act independently and responsibly.
* Ability to manage and balance multiple (and sometimes competing) priorities in a fast-paced, complex business environment and can manage time effectively to consistently meet deadlines.
* Team player and relationship builder.
* Portfolio work samples focused on UX Research and Testing.
* BA/BS degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Sciences, or equivalent practical experience.
* Must have the legal right to work in the United States.