Better.com
Better helps make homeownership easier and more affordable.
New York, NY
Remote

Product Design Director, Internal Efficiency

| Remote
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

The Department

Design plays a massive role in achieving this. Mortgages are complicated and quite frankly, stale. As designers, our job is to take all this complexity, distill it down to its essence, and repackage it into something simple, intuitive, and enjoyable.

That’s why we don’t distinguish between UX, Visual, or Product Designers. Our designers are all of them — part business strategist, part user researcher, and 100% committed to creating an exceptional user experience in a space that sorely needs it.

The Product Team

The Internal Tools team is responsible for automating the mortgage process and ensuring we build best-in-class tools that let our teams accomplish more while enabling them to provide a frictionless experience for borrowers. The tools, integrations, and features the Internal Tools team builds help our sales, processing, underwriting, closing, and support teams work more efficiently and productively. Everything we build should be widely adopted, user-friendly, delightful, reliable, performant, and of high quality. It is critical to be data-informed and we always need to connect the work we are doing with our higher-level metrics and KPIs.

The Role

As a Design Director here at Better, you will be in charge of growing and leading a product design team. You will be responsible for guiding your team through difficult situations and ensuring their output is top-notch. You will influence your surface area's design practice, influence the product strategy for our internal tools and admin team, and influence the product execution and quality.

As a Design Director, you will provide design mentorship and be a champion for both craft and career development. You will oversee and build a team of very strong IC designers and managers. You will create an environment for growth and efficiency by providing organization cover for your team to help the designers execute their best work.

As a Design Director, you see no boundaries between form and function, and you view a product by the way it works vs. the way it looks. You have an impeccable eye for design and detail, and you are comfortable in an ambiguous and fast-paced environment. Design Directors here need to see and plan ten steps ahead. You are essentially a strategist who brings work to life through design. You let the work do all the talking, and you can still be hands-on and work directly with your design team.

You have experience leading large teams and have a track record of delivering business impact and delivering exceptional, visual polish, experiences, and complex interactions. You are a proven leader and excellent communicator and never shy away from a challenge. You are comfortable working closely with product managers, engineers, marketers, and executives.

What You Bring

  • 12+ years experience as a Designer and 5+ years experience growing and leading design teams (+managing managers)
  • Proven background in building a high performing team of designers
  • Can work independently without much oversight
  • Ability to think big and understand how to drive action and results
  • A strong process for building product experiences
  • Ability to give clear and actionable feedback to unblock your teams and move the work forward
  • Comfortable stepping into uncomfortable situations to provide clarity for your team
  • Knows how to have tough conversations with your design team when things are not going right
  • You are data-informed and have a growth mindset
  • Ability to manage a budget including allocated resources and planning for future hiring needs
  • Experience recruiting, hiring, and retaining multi-disciplinary design teams
  • Impeccable attention to detail
  • Ability to thrive in a fast-paced, dynamic startup environment
  • No excuse winning mindset
  • Proven ability to solve complex UX problems and product strategy skills to deliver the best visual design solution
  • Clear, concise, confident, and proven ability to synthesis and preset your work
  • You have experience leading both cross-functional design teams with various crafts (Visual, Interaction/IA, Writing, Research). This includes skills like management of senior managers and across multiple levels of Product/UX Designer experience.
  • You have a user and evidence-based problem-solving mentality. You are always looking to hone your team's instincts through user feedback and data insight. You understand the role and importance of qualitative and quantitative methodologies.
  • You are hungry to learn and evolve in all things. From leadership skills to design craft to process to industry and market trends — you never stop pushing into the next big challenge.
  • You are familiar and comfortable motivating large design systems that you may or may not own directly—balancing the needs of our user experience principles and business goals with the practicalities of a company that values speed-to-ship over all things.

What You'll Do

  • Establish and grow a strong design culture, provide leadership, and ensure your team success
  • Manage a team of designers and design managers, provide design
  • and push the quality of the work
  • Influence product strategy and lead your team in executing design work with a high level of polish
  • You have experience solving a range of tactical and contained problems like loosely defined product ideas and challenges and difference of opinions across your team and partners
  • Hire and retain top talent, focusing on attracting designers from various backgrounds and perspectives
  • Remove biases from the process by bringing business inputs and user needs to the forefront to define a great product
  • Be responsible for the design and product insights of all internal tooling experiences
  • Work with small multi-disciplinary teams made up of representatives from engineering, product, and excellent Customer Support teams
  • Consider existing insights, technical constraints, business needs, and specific platform demand to produce data-solutions and data-informed design solutions
  • You'll have full ownership of your team's work and total responsibility for every detail, every step of the way
  • Define challenging objectives and key results with the team, monitor progress, eliminate roadblocks, and prevent distractions

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

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Where we are

Across the street from the tallest building in the western hemisphere.
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What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

Jobs at Better.com
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Group Product Manager, Mortgage Engine

Better.com
Greater NYC Area
2 hours ago
+23
In this position, you will have the unique opportunity to build a world where customers receive the best price for their mortgage, and move through the mortgage process in days vs. weeks. Be part of the team that is at the forefront of building the core operating muscle and brain of the business that powers the entire lifecycle from pre application affordability to decisioning to originating to executing in secondary markets.

Senior Manager, Title Operations

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We are seeking a Senior Manager of Title Operations to join Better’s fastest growing new business line, Better Settlement Services. The Senior Manager will be instrumental in the growth of Better’s rapidly expanding title insurance agency in Texas BSS, Texas. The Senior manager will be responsible for managing title operational processes, expanding our Texas footprint, ensuring strong adherence to regulatory and legal guidelines, and helping us evolve the state of title insurance. The ideal candidate is customer obsessed, has a strong industry experience, and is looking for a new challenge to make title insurance “Better”.

West Coast Closing Manager (Remote)

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13 hours ago
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Better is looking for a Remote Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics. 

Technical Sourcer

Better.com
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13 hours ago
+23
Our Talent Acquisition team is looking for a Tech Sourcer to join our growing talent practice, focusing on building out our Engineering function. We’re in hyper-growth mode so we need someone with the drive and passion to execute day-in and day-out, eager to partner and collaborate with various stakeholders on finding the right talent for their respective teams. This person will be responsible for Better's first touch point with engineering candidates, setting expectations and providing a great introduction to the company.

Manager, HRBP

Better.com
Greater NYC Area
14 hours ago
+23
We are looking for an enthusiastic, driven and inventive People Strategy Manager to support our constantly evolving organization. In conjunction with business clients, cross functional leaders and specialty HR. This individual will partner with the People Strategy Business Partners on all matters relating to talent, including organization and leader efficiency, organizational design, workforce and org planning, headcount management, learning needs/opportunities and conflict resolution.

Growth Associate

Better.com
Greater NYC Area
1 day ago
+23
Our Lead acquisition team is searching for a Growth Associate, who will work cross-functionally with our Sales, Marketing and Product teams to deliver against Acquisition and business KPIs. Better.com’s Acquisition team plays a critical function in our drive to grow market share by identifying new sources of liquidity, the relevant affiliate channels to acquire them, and managing our spend across those channels with hawkish attention to performance. Reporting to the Director of Lead Acquisition Growth, this hire will have a direct influence on our growth strategy, our bottom line, and our ability to continue evolving our customer experience. 

Business Development Associate

Better.com
Greater NYC Area
1 day ago
+23
Our Lead acquisition team is searching for a Business Development Associate, who will work cross-functionally with our Sales, Marketing and Product teams to deliver against Acquisition and business KPIs. Better.com’s Acquisition team plays a critical function in our drive to grow market share by identifying new sources of liquidity, the relevant affiliate channels to acquire them, and managing our spend across those channels with hawkish attention to performance. Reporting to the Director of Lead Acquisition Growth, this hire will have a direct influence on our growth strategy, our bottom line, and our ability to continue evolving our customer experience. 

Growth Analyst

Better.com
Greater NYC Area
1 day ago
+23
Our Lead acquisition team is searching for a Growth Analyst who will work cross-functionally with our Sales, Marketing and Product teams to deliver against Acquisition and business KPIs. Better.com’s Acquisition team plays a critical function in our drive to grow market share by identifying new sources of liquidity, the relevant affiliate channels to acquire them, and managing our spend across those channels with hawkish attention to performance. Reporting to the Director of Lead Acquisition Growth, this hire will have a direct influence on our growth strategy, our bottom line, and our ability to continue evolving our customer experience.

Business Development Analyst

Better.com
Greater NYC Area
1 day ago
+23
Our Lead acquisition team is searching for a Business Development Analyst who will work cross-functionally with our Sales, Marketing and Product teams to deliver against Acquisition and business KPIs. Better.com’s Acquisition team plays a critical function in our drive to grow market share by identifying new sources of liquidity, the relevant affiliate channels to acquire them, and managing our spend across those channels with hawkish attention to performance. Reporting to the Director of Lead Acquisition Growth, this hire will have a direct influence on our growth strategy, our bottom line, and our ability to continue evolving our customer experience.

Senior Manager, People Strategy Business Partner (Sales)

Better.com
Greater NYC Area
1 day ago
+23
We are looking for a Senior Manager People Strategy (HRBP) to support our rapidly evolving Sales, Real Estate, and Sales Support organization. It is important to us that our Business Partners understand and are aligned to our business strategy as s/he will be encouraged to craft frameworks to drive growth and prioritize the employee experience specific to our team. This individual will advise on all matters relating to talent, including organization and leader effectiveness, performance, organizational design, workforce planning, learning needs/opportunities, and conflict resolution.

Equity Program Manager

Better.com
Greater NYC Area
1 day ago
+23
The Total Rewards team at Better is responsible for all tools, processes, and operations related to the company’s compensation, benefits, and wellness offerings to our employees. Our role is to design, implement and assess programs and processes that help attract, motivate, and retain the highest caliber employees to support Better’s business goals and overarching mission. We are a group that encourages teamwork, communication, creativity, and a heightened, real-time sense of what our employees both need and value in Total Reward programs.

Software Engineer, Core Applications and Services

Better.com
Greater NYC Area
3 days ago
+23
As a Software Engineer on the Core Apps and Services team you will work on the most experienced team in the company to build and support the most critical systems. Your task will be to provide outstanding reliability as well as usable APIs that provide leverage for the rest of the product engineering teams. This team is the sole owner of the services it works on and generally builds things from end to end. As a result it operates as a full product team with its own Product Manager and with product engineering teams as customers. Some examples of current projects the team owns:

Engineering Manager

Better.com
Greater NYC Area
3 days ago
+23
Help us hack a thirteen trillion dollar industry by building a product that will allow more people than the status quo to own a home and build wealth rather than rent for life. Better is looking for an Engineering Manager to join the tech team. Our engineering team is small, and you will be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different frameworks and libraries, and doing as you see fit to solve problems. We also offer above-market compensation and equity, as well as full benefits.

People Systems Project Manager

Better.com
Greater NYC Area
4 days ago
+23
Better is looking to hire a People System Project Manager to join our growing team! You will be responsible for leading continuous improvement by identifying and remediating cross-functional process gaps.

Associate, Operations Strategy

Better.com
Greater NYC Area
4 days ago
+23
We’re building a world-class mortgage operations team - one that combines highly effective processes and systems with a customer experience that people will rave about. The right person for this role can leverage data to identify operational improvements through flow optimization, change management, and automation. Moreover , the right candidate has a strong sense of ownership to move the organization forward while working with cross functional groups, obsessing about throughput and cycle times, and who is itching to be the driving force behind a team that others will one day talk about.

Underwriting Trainer

Better.com
Remote
5 days ago
+23
Better is seeking an Underwriting Trainer to support our rapidly-growing enablement team in the roll out of an internal training program, Better University. This individual will facilitate the training of our internal employees, providing current members of our Mortgage Operations functions with a unique opportunity to evolve their mortgage expertise and establish a career in Underwriting at Better. Our ideal candidate is a strong Underwriter with extensive industry knowledge and 2+ years of direct training / facilitation experience, preferably within a start-up or fast-paced, hyper-growth environment. The Underwriting Trainer will operate as a bridge between Underwriting and Learning and Development at Better, facilitating the successful launch and scale of Better University as we continue to build out our programming. Our ideal candidate will embody what has remained at the forefront of our mission - taking a customer-first approach in everything that we do.

Senior Manager, Technical Recruiting

Better.com
Greater NYC Area
5 days ago
+23
Our Talent Acquisition team is looking for a Senior Manager of Technical Recruiting to join our growing talent practice, partner with our Director of Talent Acquisition and manage a team of recruiters and sourcers as we build out various functions across the company. We’re in hyper-growth mode so we need someone with the drive and passion to both lead and execute day-in and day-out as well as eagerness to partner and collaborate with various stakeholders on finding the right talent for their prospective organizations.

Senior Analytics Engineer

Better.com
Greater NYC Area
5 days ago
+23
As a Senior Analytics Engineer, you will be contributing to core data pipelines and analysis tools at Better. You will empower 100+ data scientists and business analysts across the company to use data more effectively. You will also be responsible for helping grow the analysis platform team.

Technical Product Manager, UI Platform

Better.com
Greater NYC Area
5 days ago
+23
As a Technical Product Manager at Better, you will play a pivotal role in driving innovation. Straddling the line between high-level strategy and hands-on execution, you are well versed in product management and business strategy; capable of communicating deftly about technical topics; and passionate about the importance of design in elevating customer experiences.    In this role, you will have the unique opportunity to work on our UI Platform and/or Design Systems, powering user experiences across our platform. Your work will impact other engineering teams, designers and product managers by unifying user experiences and increasing productivity.

Director, People Strategy Business Partner

Better.com
Greater NYC Area
6 days ago
+23
We are looking for a Director of People Strategy (HRBP) to support our constantly evolving Sales and Operations organization. It is important to us that our Business Partners understand and are aligned to our business strategy as s/he will be encouraged to craft frameworks to drive growth and prioritize the employee experience specific to our team.

Office of the CEO - Executive Assistant

Better.com
Greater NYC Area
6 days ago
Better.com is hiring an Executive Assistant to support our founder/CEO as the company continues to grow! You will be assisting in the daily activities of our CEO. This role requires flexibility in schedule and a go-getter attitude. This is a growth opportunity for someone with interest in the startup space, strong intellectual curiosity, and administrative and analytical experience.

Employee Experience Manager

Better.com
Greater NYC Area
1 week ago
Better.com is growing and we’re looking for an Employee Experience Manager to join our People team. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out.  Our Employee Experience Managers work to build, iterate and execute on our people management processes, aligned with curating an environment where our people have the tools and resources they need to add value.

Senior Product Designer, Internal Efficiency

Better.com
Remote
1 week ago
As a Senior Designer at Better, your task is to blend design and strategy to solve complex user problems. You must be highly strategic and detail-oriented, with a deep understanding of visual design, UX, and service design. We’re looking for T-shape designers – experts in one area, yet comfortable with a broad range of challenges. This can encompass everything from tough interaction patterns to intricate service design solutions. Across them all, you can balance quick delivery timelines and the voices of many different stakeholders. Product Managers, Engineers, Data Scientists, and UX Researchers will see you as a partner, not just an executor.

Senior Product Designer, Borrower Experience

Better.com
Remote
1 week ago
As a Senior Designer at Better, your task is to blend design and strategy to solve complex user problems. You must be highly strategic and detail-oriented, with a deep understanding of visual design, UX, and service design. We’re looking for T-shape designers – experts in one area, yet comfortable with a broad range of challenges. This can encompass everything from tough interaction patterns to intricate service design solutions. Across them all, you can balance quick delivery timelines and the voices of many different stakeholders. Product Managers, Engineers, Data Scientists, and UX Researchers will see you as a partner, not just an executor.

Technical Project Manager, NetSuite

Better.com
Greater NYC Area
1 week ago
We are looking for a NetSuite Technical Project Manager to support our constantly evolving organization! As the technical PM you will be responsible for handling all aspects of one to many technical projects which span across the entire enterprise but will have specific responsibility for NetSuite.

Director of Collateral Policy

Better.com
Greater NYC Area
1 week ago
Be the visionary for collateral policy and processes. Determine the overarching philosophy that will inform all collateral decisions. Be the decision agency on collateral underwrites. Establish a collateral helpdesk by selecting, onboarding and managing a team of collateral underwriters. Track and report on the type and frequency of helpdesk requests. Develop learning tools to empower loan officers to resolve collateral concerns on their own. Use collateral escalations to inform the overall collateral policy. Develop creative and innovative ways to improve team performance. Manage and monitor performance metrics. Establish and communicate new collateral policies that relate to the broader collateral philosophy.

Director of Collateral Procurement

Better.com
Greater NYC Area
1 week ago
Our mortgage loan operation is the primary driver of Better.com’s revenue, and the Collateral team is a key component of that operation. Made up of four core components (Appraisal, Title, Homeowner’s Insurance, and Project Certification), the Collateral team owns the process of determining if a given property is suitable collateral for the loan in question. The Collateral group has grown 6x in the past year and is not slowing down yet! As we grow, so too do our relationships with vendors. Collateral works with over a dozen outside third parties. Our service level agreements, pricing and product needs evolve as quickly as our headcount. Sometimes the vendors that got us here are not the same vendors to get us there, so we’re always on the lookout for the latest and greatest innovations to add to our toolkit. The ideal candidate brings a creative perspective, and can easily pair strategic thinking with operational efficiency, constantly pushing for better. We are looking for an organized leader who is comfortable leading by example, while operating from a bird’s eye view. 

Sr. SCCM Engineer

Better.com
Greater NYC Area
1 week ago
SCCM Engineer with a background in managing windows environments. The ideal candidate for this role has experience in developing Patch Management, Gold Images, Intune, and Autopilot with deployment strategies, and with securing Windows 10 workstations and 2012, 2016, and 2019 server OS. 5-7 years of experience specializing in managing large scale workstation and server environments, managing workstations on and off of our corporate network utilizing SCCM CMG and SCCM co-management through Intune, managing baseline configurations, documenting Information Technology environments, analyzing multiple hardware and software configurations, managing and maintain a configuration management database.

Principal Product Manager, Partnerships

Better.com
Greater NYC Area
1 week ago
Better.com is looking for a Principal Product Manager with great problem solving abilities to lead the New Partnerships Development and Implementation pod on our Partnerships Product Team! This PM will work with external partners to determine the future of mortgage lending and home ownership looks like. Additionally, you will work closely with amazingly hardworking engineers, designers, data scientists and others throughout the company to make ideas come true. This role will be the glue that holds that cross-functional effort together from start to finish.

Director, Operations and Insights

Better.com
Greater NYC Area
1 week ago
We are looking for an analytically minded sales enthusiast to work alongside our Sales Operations Team! The Sales and Fulfilment Insights Director will be aiding in all aspects of the Sales Team’s incentive programs, including communication, design implementation and administration. The role reports into Sales Strategy and Operations and works closely with the Sales Leadership team, Finance and HR to ensure that we are crafting effective and scalable designs across Better’s Sales organization. This person will also be responsible for reporting the plan efficiency through performance management.

Software Engineer, Operations

Better.com
Greater NYC Area
1 week ago
As a Software Engineer on the Infrastructure and Developer Tools team you will work on the bedrock that all other systems sit on top of. From databases and Kubernetes clusters to CI systems and deployment tools, you will own the mechanisms that power an engineering team deploying code 50-100 times per day. This team operates with a product driven mindset with its own Product Manager and the broader engineering team as its customers. Some examples of current projects:

Director of Underwriting - East Coast

Better.com
Remote
1 week ago
Better.com is growing and we’re looking for a Director of Underwriting to join our Mortgage team. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out. We are looking for an organized leader who is comfortable leading by example, while operating from a bird’s eye view. Beyond producing high-quality loans and managing priorities, our goal is to build a product that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex mortgage process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Product Design Director, Internal Efficiency

Better.com
Remote
1 week ago
As a Design Director here at Better, you will be in charge of growing and leading a product design team. You will be responsible for guiding your team through difficult situations and ensuring their output is top-notch. You will influence your surface area's design practice, influence the product strategy for our internal tools and admin team, and influence the product execution and quality. As a Design Director, you will provide design mentorship and be a champion for both craft and career development. You will oversee and build a team of very strong IC designers and managers. You will create an environment for growth and efficiency by providing organization cover for your team to help the designers execute their best work. As a Design Director, you see no boundaries between form and function, and you view a product by the way it works vs. the way it looks. You have an impeccable eye for design and detail, and you are comfortable in an ambiguous and fast-paced environment. Design Directors here need to see and plan ten steps ahead. You are essentially a strategist who brings work to life through design. You let the work do all the talking, and you can still be hands-on and work directly with your design team.

VOIP Engineer

Better.com
Greater NYC Area
1 week ago
Better is looking for a VoIP Engineer to support our rapid growth. This person will report to and work strategically with the IT SaaS Manager and Global Head of IT. They will help Better to build and support a best in class call center, and take ownership of all VoIP projects. The ideal candidate is a technical person who can balance day-to-day operations and larger project work. 

Cloud Infrastructure Engineer

Better.com
Greater NYC Area
1 week ago
Better is looking for a Cloud Infrastructure Engineer who’s ready to help us improve our customer experience by building functional systems that bring our business to new heights. You’ll need to have strong experience in AWS, because you’ll be creating terraform templates to build AWS services to support custom applications which means you’ll need have PowerShell, python, and bash experience. As a Cloud Infrastructure Engineer, you’ll also be working in conjunction with like-minded departments such as software engineering to deploy these new products and manage our infrastructure, associated processes, and systems. It’ll help for you to be detail-oriented and a skilled problem solver because you’ll also be helping us to streamline our processes—and automating them where applicable.

Closing Expert Team Lead

Better.com
Greater NYC Area
1 week ago
Help coach and lead closing associates with a focus on driving production, pipeline management, operational improvement and general support. Drive new initiatives to help improve our customer experience. Maintain a pipeline of loans with our advanced full stack mortgage platform; collect and review all components of mortgage loans for accuracy. Act as the primary point of contact to our customers through the final required steps to secure funding; provide clarity on the terms of the loan and set expectations for closing with borrowers and relevant third-parties involved. Effectively handle loan closing timelines; prepare and review financial information and documentation; facilitate the completion of required closing documents. Partner with internal teams and third parties to ensure a smooth and efficient loan process.

Diversity & Inclusion Recruiting Program Manager

Better.com
Greater NYC Area
1 week ago
Better.com is hiring for a Diversity & Inclusion Recruiting Program Manager to further develop and scale our efforts to create diverse and inclusive pathways to working at Better. This position will be responsible for leading the strategy and execution of our D&I program within Talent Acquisition, including goal setting, partnering with the recruiting team, business leaders, and external partners, developing and launching D&I programs, processes, partnerships and training. 

Mortgage Operations Team Lead

Better.com
Greater NYC Area
1 week ago
Better is looking for a Closing Team Lead to join us here in our NYC office. This is a great opportunity for someone who wants to grow as a leader and has ambitions to lead a closing team. This person will be a leader on the team who will help support and mentor new employees, while handling their own production flow and pipeline of loans.

Privacy Paralegal

Better.com
Greater NYC Area
1 week ago
In this position, you will provide the highest quality support to our Data Privacy team as you field requests from clients regarding their data, including requests to delete data, receive copies of their data, and receive information regarding the kinds of data collected during the loan origination process. The successful candidate will be responsible for ensuring that we meet the requirements under federal and state regulations such as the Californian Consumer Protection Act (CCPA) and will work directly with the Client Success team to manage the investigation and resolution of consumer inquiries. Your attention to detail, organization, and strong written and oral communication skills will make you an integral part of our team.

Director, Brand Experience

Better.com
Greater NYC Area
1 week ago
The Director will be the steward of creative work and the culture of our team. This individual will represent the needs and values of the team to all partners and vendors, whether internal or external. The ideal Director candidate will be collaborative in approach, empathetic in nature, and steadfast in intention. This role will largely be responsible for helping translate Brand needs into business values and drivers, and helping educate senior management on how to evaluate these costs/benefits. 

Compliance Document Custodian

Better.com
Greater NYC Area
1 week ago
Better is seeking a Document Custodian with mortgage industry experience and existing data and database knowledge to join our quickly growing Legal and Compliance team. As our company continues to build out and expand our services, our team is looking to hire a Document Custodian to address a burgeoning list of documentation and data reporting requirements. It is imperative that our information is organized and easily reportable to senior management, business partners and industry regulators. 

Partnerships Operations and Strategy, Senior Manager

Better.com
Greater NYC Area
1 week ago
The Partnerships Production, Senior Manager will design and deliver initiatives across different existing partnerships. You will play a vital role in shaping the strategy and operations of existing partnerships - ensuring ongoing success and delivering value to our customers, our partner stakeholders, and our business. You will wear many hats and work collaboratively with stakeholders across the org to influence and execute sales, operations, marketing, and product strategy for our current strategic partnerships.

Group Product Manager, Lending Platform

Better.com
Greater NYC Area
1 week ago
As a Senior Manager of Product at Better, you will play a pivotal role in driving that innovation. Straddling the line between high-level strategy and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the importance of design in elevating customer experiences.    In this role, you will have the unique opportunity to work on our lending platform, the technology that drives our industry-leading mortgage origination process. Your work will impact both internal and external stakeholders. You will change how borrowers experience our product, and allow our internal teams to increase efficiency through automation, algorithmic decision making, and the ability to identify customer insights using vast amounts of data.

Engineering Manager: Infrastructure & Dev Tools

Better.com
Greater NYC Area
1 week ago
Help us improve a thirteen trillion dollar industry by building a product that will allow more people than the status quo to own a home and build wealth rather than rent for life. Better is looking for an Engineering Manager to join our DevOps team. The DevOps team is small, and you will be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different tools, and doing as you see fit to fix problems. We also offer above-market compensation and equity, as well as full benefits.

Senior Front End Engineer

Better.com
Greater NYC Area
1 week ago
You are an HTML, CSS and JavaScript engineer with experience building user interfaces for complex applications. You have extensive experience with React, Ember, AngularJS, Vue.js or other modern JS frameworks. You have some experience with Node.js. You have great interpersonal skills and a willingness to go above and beyond when collaborating with designers, product managers and engineers. You have a keen product sense and know when a feature works and when it can be improved. You have a good visual and aesthetic sense – a portfolio of past projects is a huge bonus. You’re really detail-oriented. Like really detail-oriented. You’re obsessed with shipping fast, smooth, seamless experiences.

Real Estate Agent

Better.com
Remote
1 week ago
Your role will involve working with our potential buyers to provide the framework for Better’s customer-centric approach throughout the home buying process. You will be building strong relationships with our clients and cross-selling across our expanded suite of services. This position allows you the opportunity to build on your communication and relationship building skills while working directly with our customers and cross functionally within the different departments of the BRE team!

Senior Network Engineer

Better.com
Remote
1 week ago
The Networking Team is a diverse group of technology professionals responsible for the infrastructure that powers Better’s sites.  Better is looking for a self-motivated person to help us build, maintain, and support our networking infrastructure. You will be joining a strategic group that cross-functionally services the Better business and partners with multiple departments across the entire enterprise. The Networking Team is helping the company achieve scale by enabling expansion to new sites, as well as driving efficiencies to existing processes. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations.  This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Tax Manager

Better.com
Greater NYC Area
1 week ago
Our Accounting and Finance team is seeking a strategic-minded professional and experienced tax expert to join our growing team. Reporting to the VP, Corporate Controller, this role offers the unique opportunity to directly impact Better’s growth trajectory by standing up its tax function. You will lead the company’s efforts around federal, state and local tax returns, tax withholdings, tax credits, and assist in tax planning and strategy by creating and overseeing processes in alignment with best practices. You will be responsible for maintaining relationships with tax advisors and an instrumental contributor. As the company continues to scale rapidly, you will be expected to take on responsibility at a rapid pace.

Creative Director, Brand Marketing

Better.com
Greater NYC Area
2 weeks ago
We're looking for a design leader with experience across advertising, design, and multimedia. Someone to manage, run, and direct a team of copywriters, designers, and art directors. From initial project planning to final build, you will partner with leaders from Design, Product, Marketing, and Brand to shape the creative vision and ensure it's executed correctly. When not managing day-to-day projects, you will play a key role in hiring and mentoring individual designers, as well as shaping the future of design at Better.

Director, Product, Mortgage Engine

Better.com
Greater NYC Area
2 weeks ago
Help us reinvent a thirteen trillion dollar industry by building a product that will allow more people to own a home and to build wealth rather than remain renters for life.   Build a world where customers receive an affordable mortgage and can move through the process in days vs. weeks. Be part of the team that is building the core operating muscle and brain that powers the entire lifecycle from pre application affordability to decisioning to originating to executing in secondary markets. This PM will be at the forefront of re-thinking and reinventing this journey.

Sr. Product Manager, Partnerships

Better.com
Greater NYC Area
2 weeks ago
Better.com is looking for a Senior Product Manager with great problem solving abilities to lead the New Partnerships Development and Implementation pod on our Partnerships Product Team. You will work with external partners to determine what the future of mortgage lending and home ownership looks like. Additionally, you will work closely with amazingly talented engineers, designers, data scientists and others throughout the company to make ideas come true. Your role will be the glue that holds that cross-functional effort together from start to finish.

Associate, Sales & Operations Incentives

Better.com
Greater NYC Area
2 weeks ago
Better is looking for an analytically minded sales enthusiast to work alongside our Sales Operations Team. The Sales Insights and Strategy Associate will be aiding in all aspects of the Sales Team’s incentive programs, including communication, design implementation and administration. The role reports into Sales Strategy and Operations and works closely with the Sales Leadership team, Finance and HR to ensure effective and scalable designs across Better’s Sales organization. This role is also responsible for reporting plan effectiveness through performance management.

Texas Escrow Officer (Remote)

Better.com
Remote
2 weeks ago
We are seeking an Escrow Officer, or an Escrow Assistant eager to take the next step in their career by moving into an Escrow Officer role, by joining Better’s fastest growing eAgency, Better Settlement Services. The Escrow Officer will be instrumental in the growth of Better’s rapidly expanding in-house title insurance agency. The Escrow Officer will be responsible for fostering an industry leading customer-first experience through their interactions with customers, third-party partners, and internal teams by coordinating the title and closing process for Better Settlement Services’ clients. 

Software Engineer in Test

Better.com
Greater NYC Area
2 weeks ago
Better is looking for a Software Engineer in Test to work within a product team. The ideal candidate takes pride in their work, is a quality evangelist, and thrives in a collaborative environment. This is primarily an automated testing role, and a chance to learn and improve your test automation skills using cutting edge techniques. The test team is currently small, but has big plans, which you can directly contribute to.

Senior Software Engineer

Better.com
Greater NYC Area
2 weeks ago
Help us hack a thirteen trillion dollar industry by building a product that will allow more people than ever before to own a home and build wealth rather than rent for life. Our tech team is small but growing, and you will be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different frameworks and libraries, and doing as you see fit to solve problems.

Senior Software Engineer, Tools and Infrastructure

Better.com
Greater NYC Area
2 weeks ago
As a Senior Software Engineer, Tools and Infrastructure you will build tooling to help us deliver our software to production with increased speed and quality. You will be part of our Core Tech team, working alongside Site Reliability Engineers (SRE) and folks focused on Developer Productivity. Core Tech products are used by engineers at Better everyday to be productive and in turn create amazing experiences for homeowners. These are tools that facilitate things like: testing, deployments, infrastructure tooling, and platform authentication. Projects that you could own:

Senior Manager, Technical Recruiting - Sourcing

Better.com
Greater NYC Area
2 weeks ago
Through the combined efforts of recruiting, human capital, and office experience, the People Operations team works to create and foster a positive and productive employee experience. We take ownership of everything from the smallest details - like keeping the right snacks in stock - to the largest projects, such as structuring performance management, to make sure that every member of the team feels supported, positively challenged, and able to thrive at Better. We have fun, love what we do, and care deeply about building a Better workplace. Our Talent Acquisition team is looking for a Senior Manager, Technical Sourcing to join our growing talent practice, focusing on building the top of the candidate funnel to meet our engineering headcount targets. 

Senior Data Engineer

Better.com
Greater NYC Area
2 weeks ago
Help us hack a thirteen trillion dollar industry by building a product that will allow more people to own a home and build wealth rather than rent for life. Our tech team is small, and you will be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different frameworks and libraries, and doing as you see fit to solve problems. We also offer above-market compensation and equity, as well as full benefits. 

Secondary Market Analyst

Better.com
Greater NYC Area
2 weeks ago
Better.com is looking for a Secondary Market Analyst to join the Capital Markets team.  In this role, you will develop the company's execution strategy for whole loans, mortgage servicing rights, and securitized pools, and oversee a pipeline of over $3 billion of loans and hedges.

Product Design Manager

Better.com
Greater NYC Area
2 weeks ago
Lead the design and implementation process across multiple product areas, as well as manage projects. Ensure the team sets a high quality bar for the work they ship with minimal effects on velocity. Recruit, hire, onboard, and mentor a team of designers and help build a strong design culture that ensures the team works and grows openly and collaboratively. Build and hold a high standard for designers at Better. Ensure designers are shipping high quality work efficiently and effectively — no matter what. Build relationships with cross functional partners and help accelerate efficiency by regularly iterating on and improving processes and workflows. Effectively speak to process, design goals, and team vision with cross functional partners, executives, and stakeholders. Partner with Product to help create roadmaps, define OKRs, and understand key metrics to measure product success .

Principal Product Manager, Lending Platform

Better.com
Greater NYC Area
2 weeks ago
As a Senior Technical Product Manager at Better, you will play a pivotal role in driving that innovation. Straddling the line between high-level strategy and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the importance of design in elevating customer experiences.    In this role, you will have the unique opportunity to work on our lending platform, the technology that drives our industry-leading mortgage origination process. Your work will impact both internal and external stakeholders. You will change how borrowers experience our product, and allow our internal teams to increase efficiency through automation, algorithmic decision making, and the ability to identify customer insights using vast amounts of data.

Manager, Strategy & Operations

Better.com
Greater NYC Area
2 weeks ago
The Real Estate Business Operations Manager will focus specifically on growing the newly launched real estate business at Better. The Real Estate company is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery.  Customers interested in this offering have grown 6X since the beginning of the year, and volume is continuing to grow at a tremendous pace. As an early member of this business, you will play a vital role in shaping the strategy and operations for our real estate offering. You will wear many hats and work collaboratively with stakeholders across the org to influence and execute sales, operations, marketing and product strategy for our real estate venture.

Group Product Manager, Internal Efficiency

Better.com
Greater NYC Area
2 weeks ago
As a Sr. Manager on the Internal Efficiency Product team, you will play a pivotal role in driving that innovation. You will work closely with amazingly talented engineers, designers, data scientists and executive leaders throughout the company to build products that will allow Better to scale rapidly.  We are building world class tools that allow our sales and operations teams to communicate with customers like no other mortgage team in the world can. This position is pivotal to creating a process in which our customers feel valued and in the know.

Director of Engineering, Infrastructure

Better.com
Greater NYC Area
2 weeks ago
We are looking for a Director of Engineer, Infrastructure. You are someone who love making other engineers more productive, and care about the quality of software in production. The Core Tech team that you will be in charge of, consists of about 20 engineers who own developer tooling, monitoring, alerting, QA, and shared infrastructure such as authentication, message bus, and databases. We want to take this team to the next level and we are looking for someone with passion and experience in the field.

Director of User Research

Better.com
Greater NYC Area
2 weeks ago
The Director of Research here at Better will be responsible for improving the quality and effectiveness of all user research capabilities within the organization. You will work collaboratively with the product organization to identify opportunities, set product strategy using user insights, and enable our team to innovate through a deep understanding of customer and partner needs. You will work closely with other leaders in the organization to promote a customer-centric mindset and help the business to make informed decisions, as well as to create best-in-class products that meet our design and usability standards.

Design Operations Manager, Borrower Experience

Better.com
Greater NYC Area
2 weeks ago
The Borrower Experience team is responsible for the end to end customer experience. The Borrower Experience mission is to build a product and service that empowers people to achieve their financial and personal goals through homeownership. As the Design Operations partner embedded on this team, you will be tasked with maintaining close collaboration between Design, Product, and Engineering to manage projects from conception to completion. You will be tasked with improving overall team communication, culture, collaboration, and removing roadblocks.

Compliance Associate, Internal Audit

Better.com
Greater NYC Area
2 weeks ago
The Compliance team at Better is expanding just as rapidly as every other area in the company! We are looking for a hardworking, curious, and data-driven associate to join the Internal Audit Department. The Internal Audit team measures the risk of the company from a regulatory compliance perspective and gauges what remediation steps, if any, could be taken to fortify our company processes. This role will include diving into and interpreting data into meaningful reports for our internal teams as well as investors and other third parties. Additionally, as the Internal Audit function grows, new measures and audits will need to be created and reported on.

Director, Product, Internal Efficiency

Better.com
Greater NYC Area
2 weeks ago
As a Sr. Manager on the Internal Efficiency Product team, you will play a pivotal role in driving that innovation. You will work closely with outstanding engineers, designers, data scientists and executives throughout the company to build products allowing Better to scale rapidly. 

IT Senior Systems Engineer

Better.com
Greater NYC Area
2 weeks ago
Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our IT and Devops team to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Product Manager, Developer Tooling

Better.com
Greater NYC Area
2 weeks ago
Better.com is looking for a Product Manager with deep technical expertise for the Core Technology Team. You will work closely with amazingly talented engineers, designers, data scientists and others throughout the company. Your role will be the glue that holds that cross-functional effort together from start to finish. Straddling the line between high-level approach and hands-on execution, you are well versed in product and business strategy; capable of communicating deftly about technical topics; and passionate about the impact the Core Tech team can have on developer experience, engineering teams, and business customers.

Senior Engineering Manager

Better.com
Greater NYC Area
2 weeks ago
As a Senior Engineering Manager on the Mortgage Engine team, you will play a pivotal role in driving that innovation. You will work closely with amazingly talented engineers, designers, data scientists and executive leaders throughout the company to build products that will allow Better to scale rapidly. 

Compliance Associate, Ally Contact Monitoring

Better.com
Greater NYC Area
2 weeks ago
In this position, you will provide the highest quality support to our strategic partners in the area of contact monitoring. The successful candidate will be responsible for ensuring that we meet the requirements under our partnership agreements with respect to reviewing employee call recordings and email communications for compliance violations. The role also involves working directly with our strategic partners to calibrate scoring and manage the remediation process. Your attention to detail, organization, and strong written and oral communication skills will make you an integral part of our team.

Product Support Specialist -Remote

Better.com
Greater NYC Area
2 weeks ago
Better is looking for a talented Product Support Specialist in Irvine or Oakland. In this position, you will be providing top-notch support for >1000 users of our internal software and tools. You're a great match if you possess fantastic communication, problem-solving and analytical skills, are driven to help co-workers and have the ability to dive deep into a new product to learn it inside and out.

Product Support Specialist -New York, NY

Better.com
Greater NYC Area
2 weeks ago
Better is looking for a talented Product Support Specialist in Irvine or Oakland. In this position, you will be providing top-notch support for >1000 users of our internal software and tools. You're a great match if you possess fantastic communication, problem-solving and analytical skills, are driven to help co-workers and have the ability to dive deep into a new product to learn it inside and out.

Product Support Specialist -Irvine, CA

Better.com
Greater NYC Area
2 weeks ago
Better is looking for a talented Product Support Specialist in Irvine or Oakland. In this position, you will be providing top-notch support for >1000 users of our internal software and tools. You're a great match if you possess fantastic communication, problem-solving and analytical skills, are driven to help co-workers and have the ability to dive deep into a new product to learn it inside and out.

Senior Site Reliability Engineer

Better.com
Greater NYC Area
2 weeks ago
As a Senior Site Reliability Engineer (SRE) you will work across the engineering organization to help improve the reliability and resiliency of our applications. You will be part of our Core Technology Platform team, working alongside Tools and Infrastructure Engineers and folks focused on Developer Productivity. Core Tech products are used by engineers at Better everyday to be productive and in turn create amazing experiences for homeowners.  Projects that you could own:

Manager, Insights and Strategy

Better.com
Greater NYC Area
2 weeks ago
Better is looking for an analytically minded enthusiast to work alongside our Sales & Operations teams. The Insights and Strategy Manager is passionate about defining and creating performance initiatives and processes to optimize the efficiency of the Sales & Operations teams.  This role will create dashboards with actionable metrics that feed the field strategy while providing critical insights to the organization. 

Treasury Analyst

Better.com
Greater NYC Area
3 weeks ago
Better.com is hiring for an enthusiastic Analyst to support the Treasury department. This person will be entrusted with responsibilities of funds disbursement (wires, checks), month-end close (reconciliations), and a variety of administrative tasks to ensure efficiency both with internal and external parties. This is an incredible learning and career growth opportunity that will report into the Director of Treasury. The ideal candidate has an aptitude for problem solving and is a highly organized communicator, all while maintaining composure in a fast-paced, agile environment. They will have experience in Treasury specifically, and solid understanding of Excel and/or Python.

Senior Associate, Strategy and Operations

Better.com
Greater NYC Area
3 weeks ago
Better is looking for a customer centric, systems-thinker who will identify and execute projects to improve the customer experience. You will act as a thought partner to cross-functional teams to build out a strategy for a customer segment. You will also work in close collaboration with our product team to improve the product based on analysis of customer segmentation. The right person for this role has a bias for action, is process-oriented, and obsessed with customer experience when driving change.

Quality Control Data Analyst

Better.com
Greater NYC Area
3 weeks ago
As monthly loan origination volume increases, we are seeking a Quality Control Data Analyst to support the Quality Control team’s work in identifying and reporting on various aspects of mortgage quality. Reporting directly to the Quality Control Operations Specialist, the QC Data Analyst will straddle the line between strategy and execution, helping to determine what sort of testing our environment needs and then going a step further to build out and implement those tests.

Engineering Manager in Test

Better.com
Greater NYC Area
3 weeks ago
Better is looking for an Engineering Manager to join our test engineering team. The test engineering team is still small and you will have a huge impact in defining the technical direction and culture of the team. The ideal candidate is a leader, a quality evangelist, and thrives in a collaborative environment. 

Closing Manager

Better.com
Greater NYC Area
3 weeks ago
Better is looking for a Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics.  Beyond producing high-quality loans and managing priorities, our goal is to build a product that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex mortgage process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Business Operations Manager, Consumer Finance & Servicing

Better.com
Greater NYC Area
3 weeks ago
The Consumer Finance and Servicing team oversees all things related to funding our customers loans, curating a best in class servicing experience and working with various counterparties to ensure the success of those business channels . The team has perspective across all company functions and is deeply involved in strategic decision making. By working with Product, Sales, and Marketing, we are creating the most comprehensive financial marketplace on Better.com. As the Internal Strategist, your primary responsibilities will be improving the team’s efficiency, productivity, and overall scalability.

Senior Manager, Customer Experience Strategy & Operations

Better.com
Greater NYC Area
3 weeks ago
Better is looking for a customer centric, systems-thinker who will identify and execute projects to improve the customer experience.  You will act as a thought partner to our Customer Experience team that fields inbound customer inquiries.  You will also work in close collaboration with our product team to improve the product based on analysis of customer outreach.  The right person for this role has a bias for action, is process-oriented, and excels at managing stakeholders to drive change.

Senior Manager, Customer Advocacy Strategy and Operations

Better.com
Greater NYC Area
3 weeks ago
Leverage data to identify “moments of truth” for customers that drive their view of the overall experience. Develop initiatives in collaboration with product, marketing, sales, and operations teams to drive a superior customer experience that leads to advocacy (i.e. referrals). Understand drivers of churn once the customer has locked in a rate and drive initiatives that reduce addressable churn. Audit existing processes to ensure they are working properly as our business evolves.

Director of Agent Operations

Better.com
Greater NYC Area
3 weeks ago
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality. As part of a newly launched program, we are looking for a Director of Agent Operations who will be leading our team of Licensed Real Estate Agents. Your role will involve working with our salaried in-house agents, own end to end agent customer service with a strong focus on Agent NPS and setting up of the agent operations to have best in class agent conversion metrics

Mortgage Processing Manager

Better.com
Greater NYC Area
3 weeks ago
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Mortgage Operations Manager

Better.com
Greater NYC Area
3 weeks ago
Better is looking for a leader to join our operations team in New York. The operations teams at Better are a multifaceted function - both consumer-facing and operationally-driven.  Our operations associates serve as a point of contact to our borrowers, ensuring a best-in-class customer experience. They also are responsible for effectively managing customer operations and loan logistics to ensure that mortgage processing is moving forward. As a supervisor on our operations team, you will operate in a hybrid role. You will be responsible for managing an individual pipeline of customers as well a team of junior operations associates. Our ideal candidate is a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Customer Operations Team Lead

Better.com
Greater NYC Area
3 weeks ago
As a Team Lead on our Processing team, you will operate in a hybrid role. You will be responsible for managing an individual pipeline of customers/loans as well as for managing, coaching and developing a team of junior processors. This is a great opportunity for someone who is looking to advance their career in leadership. Our ideal candidate is a highly-organized customer experience enthusiast with strong communication and problem solving skills; someone who is passionate about helping and leading others; who can think on their feet, adapt and maintain composure in a fast-paced environment. 

Processing Expert Manager

Better.com
Greater NYC Area
3 weeks ago
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Manager, Sales & Operations Insights

Better.com
Greater NYC Area
3 weeks ago
Better is looking for an analytically minded sales enthusiast to work alongside our Sales Operations Team. The Sales Insights and Strategy Manager will be aiding in all aspects of the Sales Team’s incentive programs, including communication, design implementation and administration.  The role reports into Sales Strategy and Operations and works closely with the Sales Leadership team, Finance and HR to ensure effective and scalable designs across Better’s Sales organization.  This role is also responsible for reporting plan effectiveness through performance management.