Product Design Lead (Care Management)

| Greater NYC Area | Remote
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About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

Product Designers at Cityblock collaborate with engineering, business, clinical, and product teams to design and build our digital product for member care. In this role, you’ll help execute each phase of the design process—from research, synthesis, and ideation, to UX & visual design, prototyping, testing, and launch. Designers serve a vital role at Cityblock, shaping high-level visions while polishing the smallest interaction details. Our ideal candidate is a generalist with a passion for serving others in need and delivering complex care operations at scale. Someone who will listen to users’ needs to yield insights that inform product strategy and guide design. We appreciate people who think deeply, speak clearly, and embrace collaboration and feedback.

We’re investing deeply in improving care management and care coordination over the next year; as a product designer on this team, your contributions will greatly impact how care teams go about their workday, and help shape the interactions they have with members.

Requirements for the Role:

  • Collaborate with product managers, care teams and engineers to understand problems, pose solutions, facilitate discussions, and give feedback in planning and product channels
  • Evolve the design and capabilities of Commons, Cityblock’s flagship community care product, for care teams in a variety of settings—whether they’re at a desk, on a train, or at a member's bedside
  • Improve the care management and coordination experience by streamlining workflows across Commons
  • Design flows, prototypes, sketches, and high-fidelity visuals
  • Work closely with engineering to ensure high-quality implementation and user experience
  • Conduct user research to gain a deep understanding of our users’ motivations, goals, pain points and day-to-day realities
  • Advocate for our users by building solutions that are informed by their direct input (e.g. through user research, and/or general feedback)
  • Help inform and improve design processes and design culture at Cityblock
  • Demonstrate a sharp eye for detail, exceptional foundational design skills, and highly developed organizational skills
  • You have 5+ years of product design experience in an individual contributor role on a product design team
  • You demonstrate excellent written and verbal communication skills
  • You have a basic understanding of the technology and code used to implement your designs and take that into consideration when developing solutions
  • You have an outstanding portfolio showcasing a foundation in typography, interaction, visual design, and ideation

How We Define Success:

  • To be successful in this role you need to be a self-starter; you proactively seek out ways to make an impact and improve the product, and you collaborate closely with your team to make it happen
  • You design for impact; you love to validate whether your solutions work by using qualitative and quantitative analysis
  • You’re organized; you’re able to take on projects big and small and effectively prioritize with the help of your team
  • You’re comfortable with uncertainty; you can make sense of chaos, take accountability over a problem space, and innovate ways to move the space forward
  • You understand that product strategy is design, too; you partner tightly with product managers to develop strategy and rationale for features
  • You understand that static screens can only go so far; you enjoy prototyping to explore and convey design solutions and interactions

Nice to Have, But Not Required:

  • Experience working in health technology
  • Time spent collaborating with clinicians, social workers and/or underserved communities
  • Experience designing internal tools and enterprise software
  • Familiarity with HTML, CSS, and React, and an ability to help polish and ship code

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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