JPMorgan Chase
New York, NY
Hybrid

Product Design Manager

Sorry, this job was removed at 11:05 p.m. (EST) on Thursday, February 23, 2023
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Job Description
We are looking for a deeply engaged Lead Product designer to join us who will report to Head of Design & UXR. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing products and services for our customers.
This role requires an extensive understanding of experience design for digital products and services with a focus on mobile. A balanced understanding of strategy, research, interaction and motion/visual design is a must.
Responsibilities include:

  • Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new customer-focused products and services
  • Create and deliver customer centric product design
  • Manage and mentor product designers
  • Supporting and partnering with teams to direct discovery work
  • Lead and advise on how to run discovery, design and delivery research through the facilitation of workshops, design sprints and ideation sessions
  • Advocate and provide guidance on how to use customer insights and data to inform the user experience
  • Have a deep understanding of the business drivers behind product goals
  • Create, deliver and support other designers delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
  • Work with the design system team to represent customer and business needs
  • Present and communicate work and recommendations to the wider organisation
  • Manage stakeholders and proactively solve issues affecting design quality
  • Collaborate and provide direction to design team members and other stakeholders to identify new opportunities for a design or feature vision that creates value for our customers
  • Support best practices and methodologies to drive efficiency and effectiveness
  • Uphold design coherency and excellence of product design deliverables
  • Be an advocate for the customer and foster a shared understanding of customer centric design in the organisation, where accessibility and inclusion are key factors.


Requirements

  • Solid hands-on experience in roles as Lead product or UX designer, across multiple devices and platforms (product design of mobile, web, customer-focused applications, experience with consumer applications preferred)
  • 10+ year experience required
  • Experience of managing and mentoring team members
  • Experience of developing and driving larger product design initiatives
  • Experience of designing and/or implementing solutions for consumer-focused products/ services as well as production knowledge of the delivery process
  • Experienced in creating product design informed by user research, business requirements and technology
  • Strong portfolio of design work/case studies demonstrating design process, methodologies, and customer centric approaches
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Effective communication of journeys and solutions across roles & levels
  • Ability to communicate intended experiences to product owners and developers
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Proven understanding of mobile application design and screen development
  • Expert knowledge in the native iOS and Android design & interaction patterns and platform constraints
  • Experience using a test & iterate approach through usability studies, and collaborating on early UX research methods
  • Excellent communication and collaboration skills
  • Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent
  • Comfortable developing and sustaining effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Ability to influence others and provide thought leadership on user centred design
  • Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus)
  • Expert knowledge of modern design systems, prototyping software and design tools (we use Figma)
  • Prototyping skills across a variety of mediums and needs: on paper, in Figma or Principle, and other digital methods
  • A passion for helping create an environment where people can do their best work
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Ability to influence others and provide thought leadership on product design
  • Bachelor's degree in Design, HCI, or related field or equivalent professional experience
  • Experience in the Atlassian suite of software (Jira & Confluence) is desirable


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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