JPMorgan Chase
Hybrid

Product Designer

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Job Description We are looking for a profoundly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing products and services for our customers.
This role requires an extensive understanding of experience design for digital products and services with a focus on mobile. A balanced understanding of strategy, research, interaction and motion/visual design is a must.
Responsibilities include:

  • Work collaboratively in a multi-disciplinary team of researchers, product designer, technologists and business experts to create new customer-focused products and services.
  • Have a clear understanding of the business drivers behind the product goals
  • Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers
  • Use customers insights and data to inform the user experience
  • Creating and delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
  • Creating interactive prototypes and participating in usability research to iterate and refine your designs
  • Deliver design outcomes to stakeholders in a timely manner and efficient execution
  • Proactively contribute to design systems and other design toolkits
  • Working closely with leads to ensure deliverables are consistent with the design systems
  • Manage the handover and support of your designs to engineering and product development teams
  • Work closely with other disciplines to understand and provide feedback to design context and research
  • Be involved in running usability studies on your work and collaborating on early UX research
  • Providing accurate estimation of tasks and help with prioritisation
  • Present design and communicate work to team members and stakeholders


Requirements

  • 3-5 years of experience with UX and UI responsibilities across multiple devices and platforms in mobile & web customer-focused applications
  • Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables
  • Ability to synthesize complex, interdependent, and sometimes competing needs and data
  • Effective communication of design solutions across roles & levels
  • Awareness and practical understanding of current technologies, and their application and relevance to digital experiences
  • Proven understanding of mobile application design and screen development
  • Expert knowledge in the iOS and Android platforms is a plus
  • Solid communication and interpersonal skills
  • Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent
  • Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus)
  • Proficiency with modern design systems, prototyping software and design tools (we use Figma)
  • Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
  • Experience in the Atlassian suite of software (Jira & Confluence) is desirable
  • Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Bachelor's degree in Design, HCI, or related field or equivalent professional experience


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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