Retail Visual Director at Rent the Runway
Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the world’s first living closet, RTR believes that women everywhere will soon have a subscription to fashion. We’ve pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories and home decor from over 650 designer partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, Rent the Runway has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times. RTR has five retail stores of the future, 11 million community members and employs nearly 1,800 people, all of whom have equal benefits across the organization, 93% of whom are female and/or non-white, with 80% of leaders who are women
About the Job:
As the Retail Visual Director, you will be responsible for elevating and overseeing the customer experience within our stores through effective visual presentation, and will act as the custodian of the RTR brand on the local scale. In this role you will lead and inspire a retail team by taking a hands on approach, and ultimately create an environment that is engaging to the customer, and in line with the RTR brand vision. We’re looking for someone who is a leader, and a project manager with extensive retail visual merchandising experience, marketing and branding awareness, as well as a strong aesthetic understanding. This role will report to the Sr Director of Retail Operations.
What You’ll Do:
Develop company wide visual representation guidelines in line with RTR brand vision and uphold streamlined visual merchandising standards across all stores.
Determine each location’s inventory needs based off unique market trends, customer data analysis, and the constraints of each physical space. Partner with allocation and the store teams to deliver a product assortment that improves the customer experience and elevates brand presentation in each store.
Coach, educate and lead store visual teams to effectively maintain standards, and uphold the integrity of the presentation.
Build product knowledge and enthusiasm, through ongoing training and development for all store teams.
Partner with corporate and retail teams to support local community events, partnerships and sample sales, ensuring the presentation is inspirational to our customer and on brand.
Ensure all facilities are maintained and repaired in a timely manner to uphold a high standard of customer experience within all stores.
Partner with marketing, and brand teams to ensure campaign messaging is reflected within the retail product assortment and presentation and communicated to store teams. Serve as the liaison between the two teams, and key participant in retail planning stages, and own the retail marketing calendar.
Set floor plans within each retail space, and spend time within each market hands-on with the teams, executing roll-outs and floor sets, partnering with and training the store teams.
Oversee and procure store signage, and collateral in line with store needs and RTR standards.
Source and install all furniture, retail fixtures and decor, including artwork, window displays, and plants elevating the customer experience and overall aesthetic of each location.
In partnership with the retail operations team; project manage and oversee all renovations, improvement projects, roll-outs, new store openings, and relocations . Manage third parties as needed, including architects, designers, and GCs, while managing and adhering to the retail budget.
7+ years experience in a field visual merchandising management function, preferably overseeing multiple locations.
Experience leading, coaching, and developing large teams, and the proven ability to inspire and motivate.
Strong written and verbal communication skills, including proficiency with Excel and Google Docs.
Ability to analyze data and reporting from multiple sources to generate insight and inform operational decisions.
High level communication skills and ability to work cross-functionally.
Strong Project Management skills.
Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
Must be able to climb stairs in a multi level store, work while standing and walking and be able to lift approximately 40 lbs.
Travel up to 30%.
At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:
- Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
- Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
- Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
- Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
- Industry leading 401k match - an investment in your future.
- Company wide events and outings - our team spirit is no joke - we know how to have fun!
Rent the Runway is an Equal Opportunity Employer. Rent the Runway does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need