Sales Engineer
The Sales Engineer is responsible for supporting the Revenue Cycle Management (RCM) sales process for both existing Flatiron customers and net new sales. The Sales Engineer is responsible for assessing the prospect for fit with the RCM offering and developing the return on investment analysis created from data gathered from prospects and delivering that analysis to the prospect. In addition, the Manager will create or support creation of prospect specific deliverables and materials, and work with the Product Marketing, Sales and Operations team to tailor proposals or offerings to the client’s specific needs.
This is a full time position based in New York, NY.
Responsibilities:
- Become an expert on the Flatiron RCM service to support RCM sales as a SME and advocate
- Develop and maintain strong relationships with C suite and front line staff at our clients
- Assist in initial pitches to prospects to help push clients into the active pipeline
- Analyze revenue cycle data gathered from clients to look for opportunities to drive additional revenue or reduce client costs through the addition of RCM services
- Lead onsite assessment activities to better understand the environment and challenges of our prospects, including assessing front office and business office functions
- Prepare customized analysis for clients that include both qualitative and quantitative assessments of their current state, and present that information to prospects
- Work with Sales leads to refine our offering, pricing or strategy to meet the needs of the prospect and Flatiron -- helping create win/win situations for all parties
- Work closely with Product Marketing to identify content needed for the sales process, and feed information to the team to help them develop that content
- Work cross-functionally across Flatiron teams during the pre-sale process to plan for rollouts and ongoing customer support, and serve as an advocate for our client’s needs internally with Flatiron operations and support teams
About You:
- 5+ years experience in healthcare related field, ideally in revenue cycle management or practice management but not required
- Background in Consulting, Sales or Account Management in a healthcare service company or consulting firm with healthcare clients
- Ability to communicate with clients around complex revenue cycle and practice management concepts
- Ability to work collaboratively and thoughtfully internally and externally in situations where deadlines and requirements change quickly
- Ability to explore and interpret process workflows, data, and metadata to synthesize and to lay out the opportunity for improvement and define a path to excellence for a client. Requires strong analytical skills to manage large sets of claim data, ideally with SQL knowledge to create reports quickly and reliably.
- Operationally minded person who seeks to create standardized processes with strong organization, time management and project management skills
- Demonstrated ability to carry a collaborative culture and management style to interactions with other stakeholders, including those at Flatiron and the customer
- Willingness to travel up to 70% of the time