UX Researcher
Who We Are
Hungryroot is the all-in-one recipe and grocery service. We're here to help people feel their best and make grocery shopping, cooking, and enjoying healthy food easier than ever. So, we're creating the first-of-its-kind food experience that puts people (and the planet) first, built for busy lives and individual needs.
We are a distributed team built on top talent from over 10 states across the U.S. While we have an office in NYC, we support employees creating “offices” wherever they are. We believe in fostering team connection and collaboration across all of our “offices” - so don’t expect to be online at 6 am to make a meeting if you’re on the West coast. Expect to attend regular team building events, and to be able to work from the beach every once in a while. Expect to be treated like an owner who cares about our common goal, not someone who has to clock in and out of work.
What You’ll Do
We are looking for an experienced UX researcher to provide the robust, rich, and actionable research needed to support every stage of the product development cycle. You will sit on the Research team but be embedded in the Product team, working closely with Product Designers, Product Managers, and other cross-functional partners. You will conduct tactical and strategic user research to ensure our product launches are inclusive and usable for everyone.
The ideal candidate is customer-centric, data-driven, creative, proactive and comes equipped with knowledge of best practices in user research methods and product design.
Responsibilities
- Conduct independent UX research on multiple aspects of the Hungryroot digital experience using a variety of methods including moderated and unmoderated usability, concept testing, card sorting and tree testing
- Analyze themes originating from customer feedback channels, such as social and customer care
- Conduct competitive analyses and product benchmarking to suggest innovative ways to create value for the user throughout our digital product
- Generate actionable insights to inform feature launches and the product roadmap
- Advocate for customer needs based off research findings to diverse audiences
- Collaborate with Designers, Product Managers, and other researchers
- Contribute to larger, generative research studies including ethnography, diary studies, and focus groups
- Support Research Team administrative tasks like recruitment, budget, incentives, and cataloging research
Requirements
- 2-4 years of relevant experience with UX research
- Experience presenting research findings to diverse audiences with varying levels of familiarity with research methods
- Exceptional project management and communication skills
- A degree in Human-Computer Interaction, Human Centered Design, Sociology, Psychology, Anthropology, related field, or equivalent experience.
- Experience with UserTesting.com, Alchemer (formerly SurveyGizmo), FullStory, Figma, and/or Heap preferred
Perks & Benefits
- Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
- Competitive compensation + comprehensive Medical, Dental, and Vision benefits
- Unlimited vacation policy
- Monthly Hungryroot credit
- Universal paid parental leave
- 401k
- Commuter benefits
- A working environment filled with passionate, happy, smart people!
#LI-REMOTE
Hungryroot is built on the values of being proactive, positive, and transparent in all that we do. Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace.
We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability.