Senior Content Designer

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Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company powering 500k+ appointments per month with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

Headway is looking for an experienced content designer to help build delightful experiences for our users. As the 2nd content designer, you’ll pave the path for content design at Headway and have the opportunity to inform and influence key product and design decisions.  

You will:

  • Own the end-to-end UX content strategy process from ideation to execution across multiple projects.
  • Partner with product, design and engineering to build products from zero to one and help evolve our product vision.
  • Refine concepts and definitions in our system, stitching experiences together with coherent language.
  • Establish and evangelize UX content standards and style guides to help us scale.

You will love this role if you:

  • Have 5+ years of UX content design experience with a portfolio of end-to-end projects.
  • Have a proven track record of cross-functional collaboration with product managers, designers and UX researchers.
  • Know how to collaborate and iterate in Figma.
  • Have a great understanding of user-centric design and design best practices, as well as a knack for explaining your thinking to others.
  • Are empathetic: you are eager to see the world from your users’ perspective.
  • Are energized by ambiguity & consider yourself a self-starter: you love to drive the direction of ambiguous projects.
  • Are motivated by our mission: we are working to solve the biggest problems in mental health care today (access and affordability).

Compensation and Benefits:

  • Salary information is based on a single salary target per role:
    • The starting salary for Sr. Content Designer is $175,960
  • Benefits offered include:
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Unlimited PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Next.jsFrameworks
    • FastAPIFrameworks
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

Location

205 Hudson Ave, 9th Floor, New York, NY 10013

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!

Niki

Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.

April

Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.

Molly

Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy

Alicia

Head of Enablement

What are Headway Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Mentorship program

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