Senior Manager, UX Research at CLEAR

| Greater NYC Area
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With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100+ partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

We are looking to hire a Director of UX Research to drive all research initiatives for our products, services and experiences, build out a research team, and stand-up our research practice. As part of our Product Design team, you will partner with Product Managers, Designers, Engineering, and Ops to identify, define, execute, and synthesize high-impact research that informs + inspires CLEAR on how to deliver best-in-class experiences.

As CLEAR’s UX Research thought-leader and methods-expert, you will be the fierce advocate for our consumers, members, ambassadors, and the businesses who touch our products and services. In this role, you’ll be collaborating with leaders across Design, Engineering, and Product Management teams to create brilliant and engaging experiences for CLEAR, leveraging your passion for great UX!

What You Will Do:

  • Define and execute research studies that improve how people experience CLEAR based on identifying the right methods that answer the right questions that help teams achieve important agreed-upon outcomes.
  • Drive the collection, analysis and documentation of user behavioral data through qualitative and quantitative methods.
  • Generate actionable insights that fuel ideation, shape our Product experiences, and influence how Product teams think about near-in to long-term Product strategy.
  • Provide consulting to Product + Design on methods, approaches, and tools that enable teams to execute UX Research themselves.
  • Grow + operationalize our UX Research practice creating processes, assets + guidelines to continuously improve the scoping, efficiency + quality of output of every research initiative.
  • Create alignment on research roadmaps that will have the biggest impact on addressing CLEAR’s big growth objectives.
  • Oversee research vendors/agencies that we may engage to augment our research capabilities as we grow our research team.

Who You Are:

  • 8+ years of experience leading UX Research projects, ideally at a consumer-facing Product-led company.
  • Bachelor’s degree in Design, Human Factors, Cognitive Psychology, Anthropology, Human-Computer Interaction or a related field
  • Expertise in a breadth of qualitative research frameworks, tools and methods, such as  in-person/remote interviews, co-creation, card-sorting, and concept/usability testing.
  • Experience with modern quantitative research tools and methods, including surveys, tree-testing, A/B testing and statistical analysis
  • Strong ability to present compelling narratives for qualitative and quantitative research recommendations in a way that drives decisions and actions for leadership and teams.
  • Demonstrated ability to lead projects and teams through problem-solving, collaboration, and decision-making.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through our partnerships with Care.com and OneMedical, we offer various benefits relating to child care.
Remote Work Program
All CLEAR HQ's work in a hybrid model. Employees can work remotely up to 3 days/week (with at least 2 days in office.)
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Some Meals Provided
We offer catered breakfast and lunch for those in office at each of our HQ locations!
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
Online course subscriptions available

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