Sr./Staff Product Designer - Enterprise Product

| Greater NYC Area
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For decades, teams, venues and promoters have been using the same outdated technology to try and efficiently run their businesses and captivate fans (key word: try ). SeatGeek Enterprise is our answer to that growing problem. It's an innovative, open-ecosystem software that allows box offices to power their ticketing platform like never before.
We're proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, Brooklyn Nets, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC's Broadway and London's West End.
We're looking for experienced, empathetic, and detail oriented designers to help us create a seamless primary ticketing experience for fans and enterprises alike. You'll help our fast growing list of primary ticketing partners to grow their business and create a best-in-class fan experience. On a more personal note, your values and skill sets will help shape and evolve how we scale our quality and fan centric product development process and philosophy.
Product design at SeatGeek
We're a group of passionate, humble, and curious designers and researchers distributed across the globe. We pride ourselves on our attention to detail and culture of craftsmanship. We believe collaboration is the key to our success, and that great ideas can come from anyone, regardless of experience, title, or background. We value maker time, asynchronous communication, lifelong learning, and making space to gain the perspectives and experiences needed to create our best work and live our best lives.
What you'll do
You'll work closely with a cross functional team to advance user and business goals. As part of this process you'll collaborate with product managers, engineers, and user researchers to:

  • Gather qual and quant insights to make sure we're working on the right problems.
  • Define user centered problem statements to bring clarity to what we're trying to accomplish and why it's important to fans.
  • Conceptualize and design solutions that push forward user and business goals.
  • Conduct usability tests and research to validate our hypotheses and increase the chances that what we build makes an impact.
  • Produce high fidelity deliverables that obsess with implementation ease just as much as pixel-perfection.
  • Create and maintain design systems to ensure consistency and high quality experiences across all our products.


Who you are

  • You have 10+ years of product design experience.
  • You have been part of a successful cross functional and outcome oriented team, ideally in an enterprise product environment.
  • You get just as excited about defining the problem as you do about exploring solutions.
  • You value lifelong learning and are always looking for new ways to learn and grow.
  • You're a lover of live events and a fan of something .
  • You have 4+ hours of overlap with a 10am-6pm EDT workday (US East Coast).


Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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