Senior Product Designer - Moving Needs

| Greater NYC Area

Are you a passionate product designer who knows product decisions aren’t always #000000 and #FFFFFF? Do you subconsciously count the number of clicks it takes to get to a web page? Does your Univers often revolve around extolling the finer differences between Proxima Nova and Montserrat? Well then you just might be the Senior Product Designer we’re looking for!

Moving is one of the most universally relatable problems. Everyone has moved at least once and everyone thinks moving is painful. Updater is solving that pain at scale.

We’re looking for an experienced & empathetic Senior Product Designer for our Moving Needs team who is excited about making an immediate impact. This team is charged with helping our users with the myriad one-time decisions they have to make throughout their moving journey. This includes picking a moving company (or DIY moving services), claiming exclusive deals from our brand partners, submitting the USPS mail forwarding (our most engaged with feature), and updating your address at your various subscriptions and accounts.

The Moving Needs team partners with our Mover Journey, Home Subscriptions, and Platform teams to make our users more confident in the decisions they are making, reduce the worry that there are better options out there, and help avoid over-spending at a time when wallets can be tight. You’ll also partner with our Product Engagement Lead to craft effective notifications and re-engagement messages (email / push / sms).

You’ll be an early member of our three-person product design team, reporting directly to our VP Product. We are looking for someone who knows how to apply the right levels of research for the challenge at hand, who loves crafting beautiful consumer experiences, and is deeply empathetic to users and their challenges with moving. The ideal candidate is at the Senior Product Designer level who is looking for the right opportunity and mentorship to break through to a Lead level and take on more autonomy and strategic thinking responsibility. You’ll collaborate with world-class startup teams of Product, Engineering, Data, Marketing, and Business in our beautiful office overlooking Union Square.

In addition to collaborating with teams across the company, our Data Team is particularly unusual - built out by the former Head of Data from Heroku - they surface insights on user behavior way beyond what is normal for a company of our size. It’s a massive advantage, and provides an incredibly exciting opportunity to collaborate and segment users in smart ways in order to craft experiences that not only convert, but also delight.

What You'll Do

  • Support and extend Updater’s core design philosophy and principles, and spearhead making those part of every Updater product and experience
  • Become an expert in residential moving through user research, hypothesis setting, and smart testing
  • Rapidly evolve Updater’s most engaged-with product area to significantly increase user engagement and NPS
  • Improve overall quality of design and visual experiences by establishing and rolling out consistent design patterns & experiences across the product
  • Build out of our (budding) design system
  • Partner with Front End Engineering to implement well-crafted experiences that support best practices in accessibility
  • Ensure strong design and user experience from beginning to end
  • Help grow a healthy and happy design team and culture that attracts and retains outstanding product designers

What You Have

  • 3+ years of experience designing software products
  • At least 1 year focused on mobile-centric experiences
  • Proficient in Sketch, InVision, Webflow, Zeplin, UserTesting, Optimizely
  • Knowledge of HTML, CSS, JavaScript (iOS, Android is a plus)
  • A passion for user research and user testing, and deep experience analyzing user feedback and behavior
  • Experience working with a Data Team to uncover actionable insights
  • Strategic design thinker, a collaborator, and a champion of the user
  • An excellent communicator, able to synthesize research in a compelling way to rally the team to solve real user needs
  • Ability to understand the brand principles and ensure they are properly represented in the product
  • Humility; a constant desire to grow and learn
  • Bachelor’s or Master’s Degree in Product Design, Graphic Design, Interaction Design, or a related field (we welcome designers with non-traditional backgrounds and career trajectories)

About Updater:

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list, and ranked #7 in 2018. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • WebpackLibraries
    • BabelLibraries
    • DockerLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • KoaFrameworks
    • Web ComponentsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • Pivotal TrackerManagement
    • SquarespaceCMS
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen

Location

Union Square is the core neighborhood for tech in New York City. We love that it's a transportation hub and filled with delicious lunch options!

An Insider's view of Updater

What's something quirky about your company?

We love onesies and the Backstreet Boys!

Sam B.

Success Manager

What's the biggest problem your team is solving?

Lack of squeaky toys. Definitely need more squeaky toys.

Ollie R.

Pupdater

What does career growth look like on your team?

Employees participate in professional development programs including DiSC exercises and individualized growth plans that focus on goals, initiative, expertise, and teamwork (GIFT).

Lindsey D.

VP, People

What unique initiatives do you have that encourage innovation?

One of my jobs is to leverage technology through the entire company. Our philosophy is to scale through technology vs. throwing bodies at the problem.

Ryan H.

CTO/COO

What makes someone successful on your team?

For engineers, come ready to explain what the problems your proposed solution fixes. Be really pragmatic about what it is that you’re trying to contribute.

Blue T.

Director of Services Engineering

What are Updater Perks + Benefits

Updater Benefits Overview

Updater offers Health Insurance, Dental Insurance, and Vision Insurance through Aetna and all are 100% covered by Updater. We also offer Flexible Spending Accounts (FSA), company equity, and a company culture that paves the way for more innovative perks as we grow!

Updater goes above and beyond to make our offices feel like second homes. Employees receive unlimited PTO from their first day on the job, a fully-stocked kitchen at all times, and a support system of encouraging teammates every day. Updater is also known for its regular surprises. From pop-up marching bands to Updaterversary celebrations to “10 days of surprises” for hitting a big milestone, the Updater team keeps curiosity alive and subscribes to the art of surprise.

We take pride in Updater’s transparent environment. Our CEO and team leaders host a full-team meeting weekly to keep employees in the loop and on the same page. We find that being trusted with crucial information and being owners in the company (all employees receive stock options) pushes our team harder to achieve our goals.

Updater also sponsors tons of social events to foster relationships: happy hours, team meals, book club, company trips, ping pong tournaments, and more. Many studies have shown that when employees have friends at work, they’re more productive and performance improves. Updater’s work environment is one where people feel impactful and invested, and where passion and creativity drive innovation. With honest leadership and exceptional teamwork, Updater always goes the extra mile to create an exceptional work and life experience.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We’ve partnered with BenefitWallet to offer a seamless FSA experience, allowing you to allocate pre-tax dollars to spend on qualifying health expenses.
Dental Benefits
Our individual dental insurance plan through Aetna is 100% covered by Updater.
Vision Benefits
Our individual vision insurance plan through Aetna is 100% covered by Updater.
Health Insurance Benefits
We offer a range of healthcare plans with 100% company paid options available.
Retirement & Stock Options Benefits
Company Equity
We offer company equity to all full-time positions over a four-year vesting period.
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Our vacation policy is flexible!
Paid Volunteer Time
We encourage employees to give back with paid volunteer time through our company-organized volunteer activities.
Paid Holidays
We offer all employees paid time off to observe all major holidays within our calendar year.
Perks & Discounts
Beer on Tap
We have beer on tap from local brews at all times and the team gets to choose/vote on the options.
Casual Dress
We want you to feel comfortable and to be your best self when you come to Updater. Wear anything appropriate, but be sure to look your best and professional for our partners.
Commuter Benefits
We provide pre-tax commuter benefits for all full-time employees to pay for mass transit expenses, such as metro, train, bus and carpooling/ridesharing.
Company Outings
We have company-wide annual holiday parties, summer/winter events for all full-time employees, all-hands strategy days 3x per year, among other team-specific outings.
Game Room
We have a dedicated game/arcade area with ping pong, foosball, board games, video games, puzzles, karaoke and more, for all employees to use whenever they need a break!
Stocked Kitchen
We have a fully-stocked kitchen with unlimited snacks, fruits, coffee, tea, and La Croix (our favorite). We also take ongoing requests too!
Some Meals Provided
Monday breakfasts, Friday lunches, and a few surprises every now and then.
Happy Hours
Various happy hours throughout the year to celebrate our accomplishments and build friendships.
Pet Friendly
Our Pupdaters are the cutest dogs in NYC! Check them out on our "Meet the Team" webpage.
Recreational Clubs
Updater team members have created many clubs based on interest, including sports, book clubs, puzzle clubs, girls' nights, motorcycle enthusiasts, and more!
Fitness Subsidies
Every employee is given a wellness subsidy, and they can choose to invest this subsidy on their fitness goals, mental health, or professional growth — through whatever method they’d like.
Professional Development Benefits
Job Training & Conferences
We partner with LifeLabs to provide company-wide and manager workshops throughout the year.

Additional Perks + Benefits

Ownership in company – equity packages for all employees.
Catered meals – Monday breakfasts, Friday lunches, and a few surprise ones every now and then.
Health and wellness perks – burn calories, take a course, fuel your brain with a health and wellness stipend.
Company offsites – all-hands strategy days 3x per year.
Charitable activities – 5Ks, food drives, charity comedy shows, and more.
Onesie Days – yes, the pajama kind
Regular surprises – previous surprises include massages, a marching band, smoothie bars, and more!

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